Home Complaints Pixel.bet Casino - The player's withdrawal is delayed.

Pixel.bet Casino - The player's withdrawal is delayed.

Amount: ¥1,067,265

Pixel.bet Casino
Very good reputation
Submitted: 17 Sep 2022 | Resolved : 20 Sep 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 week ago

The player's withdrawal is delayed since May. The complaint was resolved as the player received his payout.

Public
2 weeks ago
Translation

My account was frozen in May due to gambling addiction and I have been waiting for my balance to be withdrawn ever since.

I was informed via chat that the balance was withdrawn on August 30th, but it has not been transferred to my bank account yet.

I sent an email requesting confirmation of the withdrawal status, but I was told that the Pixel.bet account could not be found, so I do not know the withdrawal status.

I have given my registered email address, name, phone number and date of birth, but the situation has not progressed.

Automatic translation:
Public
2 weeks ago

Hello yutaro4721,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pixel.bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you did request for account closure or did the casino close it? Was your balance there generated with real money or bonus? Can you please forward your communication with the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Public
2 weeks ago
Translation

I have emailed you the details.

thank you.

Automatic translation:
Public
2 weeks ago
Translation

I just received a wire transfer from the casino to my bank.

All my problems are solved.


Thanks for your help.

Automatic translation:
Public
1 week ago

Thank you yutaro4721 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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