LeoVegas Casino - Player’s withdrawal has been delayed.

Won around 13,000 and wasnt wouldnt let me withdrawl. Even after I submit all my documents

Dear Shelbyfiddler18,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you confirm that this was your first attempt for a withdrawal? Did you receive any notification about successfully completed verification?

Have you tried contacting the casino regarding this issue? If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru (Or alternatively post it here).

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Shelbyfiddler18,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.