The player from Brazil had reported that the casino was overcharging for bets. After the player had lodged a complaint, the casino had blocked his account, which had raised further suspicions. However, the issue was eventually resolved with the casino unblocking the player's account and rectifying the game charges. The complaint had then been marked as 'resolved' by us.
LeoVegas Casino - Player experiences irregular charges and gets blocked.
Amount: 45 R$
LeoVegas Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
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9 months ago
Translation
There have been some strange occurrences at the casino. I placed a certain value on bets and noticed that the game was withdrawing more money than it should. There was a day when I left the platform with 130 reais and when I came back, I only had 100. Today, when I tried to complain that the game was overcharging on bets, they blocked me, which further confirms that something wrong is happening. Why block me otherwise?
Automatic translation:
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9 months ago
Dear Cassiloko08,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding
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9 months ago
Translation
Goodnight.
The problem with this casino has now been resolved, they unblocked me and I noticed the correct charges in the game. Thanks
Automatic translation:
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9 months ago
Dear Cassiloko08,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
