LeoVegas Casino - Player’s account has been blocked.

Dear kolachinavivek2007,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Sir, Thank you so much for giving response to my complaint & forwarding my case to further.

I want to provide my information to Supporter Petronela Sir.

I have sent a mail to Petronela sir.

Thank you very much, kolachinavivek2007, for the forwarded email. Do I understand correctly that you have been accused of registering multiple accounts? Could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Looking forward to hearing from you.

Petronela Sir, I have created a single account at Leovegas on 3rd September, I don't have multiple accounts & I never created multiple accounts because I was already advised by PARIMATCH team supporters.

In Leovegas I have registered with single account & played from my own mobile.

Thank you very much, kolachinavivek2007, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much Petronela Sir, I will be waiting for your next response.

Hello kolachinavivek2007!

From now on, I will take care of your complaint. I would like to invite representatives of LeoVegas Casino into this complaint in order to provide us with an explanation and help us resolve the issue.

Thank you very much Martin Sir.

Hello Martin Sir,

Leovegas locked my account but is still not responded, what to do if my problem will not solve with in 4months/120 days of time please suggest.

Martin Sir, Supporters of Leovegas are not at all listening to my words.

Hello Sir,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing.

Unfortunately, due to GDPR I am unable to look into this for you here.

I kindly ask that you email support@leovegas.com detailing the query and putting: FAO Fiona/Nil as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Leovegas Group

Martin Sir, I have sent mail to Leovegas for further verification.

Martin Sir, a supporter from Leovegas Brenda replied that my case is forwarded to further verification but I will not use any services from Leovegas nor I cannot create another account.

Sir, I want to get a refund of my deposits at Leovegas if my account will not open after verification.

I had only 4900INR deposits in Total.

Martin Sir, Leovegas casino is not going to refund my deposits also replied via email.

Dear kolachinavivek2007!

Due to security reasons, we are unable to solve the case on this platform.

We kindly ask you to email support@leovegas.com with the issue.

Very important to address the subject line. FAO Fiona/Nil - We will then personally ensure that this is investigated further for you.

Thank you very much for understanding.

LeoVegas Group

Hello kolachinavivek2007!

Unfortunately, the casino representatives are not able to disclose more information about your case in this complaint, we have no other choice than to respect this fact. I would like to recommend you to follow the instructions stated above and wait a few days, also please keep us informed once you'll receive any kind of response from the casino.

I will now set the timer for 7 days, in the event that the casino would not respond to your query via email, we will try to contact them once more.

Thank you very much Martin Sir.

I will be in touch with you.

Sir, Leovegas is not responding to my emails.

But I don't want to quit this Race at here & I need your support to win this Race.

I'm an educated but an unemployed youth & Leovegas has punished me just for a minimum withdrawal of 11500INR.

Hello kolachinavivek2007!

Just in case, I would like to ask you, did you include 'FAO Fiona/Nil' in the subject of your message as it was stated by LeoVegas representatives?

Yes Sir, I have sent message to Leovegas with subject line FAO Fiona/Nil.

Dear representatives of LeoVegas Casino,

I would like to ask you, are there any news about this case from your end?

I think withdrawals made on last Sunday of every month is not granted by Leovegas, so, they rejects withdrawals by new-players & closes their account permanently.

I was a new player to Leovegas & my withdrawal also was on 26th September, I was one step away from my withdrawal bcoz my address of communication file/photo was rejected more than 5times by Hooyu's verification process & also by 3rd party verification at Leovegas. Applied to withdraw 11500INR winning amount at 4:15am & was rejected at 1:30pm on the same day, when I saw at my account the Balance was 0.00 & withdrawal is cancelled, in the next minute Leovegas has closed my account permanently.

Hello Martin Sir, Fiona supporter from Leovegas has replied to my emails & said my account is suspended forever.

So, I want to close this topic at here & don't want to proceed further.

Thank you for guiding & helping me till now.

Unfortunately, based on the player's request, we are closing this complaint as 'rejected'.

Please, in case you'd need our help once again, do not hesitate to reopen this complaint at any time.