HomeComplaintsLeoVegas Casino - Player’s account has been blocked.

LeoVegas Casino - Player’s account has been blocked.

Amount: €50

LeoVegas Casino
Safety Index:High
Submitted: 23 Apr 2022 | Case closed : 09 May 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Peru had their account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

The casino is a scam they keep the deposits they tell you that it has not arrived that your payment provider has not communicated you keep complaining you present everything and then they tell you we are going to solve it and then they block your account they kept my deposit and more than 1000 at stake. Support system a pod.

Automatic translation:
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2 years ago

Dear johnkevin1938,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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2 years ago

Dear johnkevin1938,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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