The player from Germany has been attempting to close her account since November 2024 without any response and has since deposited an additional €1,500. She seeks to permanently close her account and receive a refund for her funds.
Vegasino Casino - Player's account closure request is delayed.
Amount: €1,500
Vegasino Casino
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Current status
Waiting for Casino Guru to reply
6d 7h 40m 31s
Case summary
16 hours ago
Public
Public
22 hours ago
Translation
I've been trying to close my account since November 2024, but there's simply no response, and I've since deposited another €1,500. I want to close my account permanently and have my money refunded from the time I applied for account closure.
Automatic translation:
Public
Public
17 hours ago
Dear Sasasa12,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding your account closure and the lack of response from the casino.
To better understand your situation and assist you effectively, could you please provide us with the following details:
- When exactly did you first request the closure of your account?
- What reason have you given to the casino to close your account?
- Have you received any email or communication from the casino regarding your account closure request?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Nick
Casino Guru is examining the case
