The player from New York had deposited 4.99 via CashApp, but the money did not show up in their casino account. Despite their attempts to contact the casino, they received no response. The Complaints Team had advised the player to reach out to their payment provider and to refrain from making any additional deposits until the issue was resolved. Later, the player reported that CashApp had refunded their money. Consequently, we marked the complaint as 'resolved'.
GoGo Casino - Player's deposit is not credited.
Amount: $5
GoGo Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
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3 weeks ago
I deposited 4.99 thru cashapp and the deposit never deposited to my account. This happened yesterday morning at 12.46 am. I reached out to the Bot in the app and haven't received an response or update.
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3 weeks ago
Dear alcohen547,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Have you contacted the payment provider already? Ideally, they should be part of the investigation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Kristina
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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3 weeks ago
Hi, Cashapp refunded my money. I have deleted the app as their customer service never responded.
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2 weeks ago
Dear alcohen547,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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