LeoVegas Casino - The player's account got closed.

It’s a fraudulent casino 🎰. Today I went to online chat 💬 support to know about verification process and then they suddenly told me that my account is suspended and I am shocked 😳 because if it’s already suspended then how come they taking my deposits till today . Guys beware of such casino . It’s rips you hard earned money .

Chat 💬 support always running from my questions and left the chat without answering question and you know they don’t even have any explanation. 

Then they email me after 20 min after account suspended. If account is already suspended then why I never received email and why now?

I have all the conversations with them ..

Hello Jun,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LeoVegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise what could the casino mean under "concerning comments"? When exactly did the casino close your account? Did you receive any e-mail from them since?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Hi nick

thanks for opening the case .

you know I started chat with them around 09:40 pm and close around 09:55 pm nzt. Till then no email of suspension has arrived and after I ask reasons without any explanation the chat lady sabina left the chat 3 times.

Then at 10:02 around after 10 min I got email about account suspension first time.

as you can read my chat conversation sabina saying account already suspended despite that they Conti to take deposit that’s a big breach of terms and conditions.

now today I got another email and they just putting everything on me as they want to blame me only . In doing this they are not only harassing me plus want to invade my privacy and want to create a false narrative here that I have gambling addiction which is false and rubbish claim they are making.

if they think I am abusing chat in crazy time game then why the game not blocked my chat privileges as I remember until last day I was able to comment.

and if I have gaming addiction then please let me know how much total deposits I made till day .. you will laughing when you got this answers from Leo Vegas.

not only me there are plenty of people in New Zealand they ripped.

i have attached both communications with them please have a look

have a nice day

regards

jun

Hi nick this another email come up today

Thank you Jun for all the information. We also need to hear the casino's version as well so I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Jun,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite LeoVegas casino to join the conversation and to aid in the resolution of this complaint.

Dear LeoVegas Casino,

Could you please clarify the specific reason for blocking the player's account? What is meant by "concerning actions"?

Dear Jun,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing.

Unfortunately, due to GDPR I am unable to look into this for you here.

I kindly ask that you email support@leovegas.com detailing the query and putting: FAO Complaints Team as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Leovegas Group

Thank you for your response, LeoVegas Casino.

Dear Jun,

As the casino has stated that they can't look into the matter here, I would recommend e-mailing them as requested and keeping us updated on any progress.

Dear Jun,

Has there been any progress? Did you email the casino as requested?

Dear Jun,

Please provide us with an update regarding your blocked account.

Please be aware that if we do not hear from you within the set timeframe the complaint will be rejected.

Kind regards,

Adam

Dear Jun,

As we have had no further response from you, this complaint will now be rejected.

It can be reopened at any time.

Kind regards,

Adam