NineCasino Review

The player from Germany, a long-time VIP at Ninecasino, faced difficulties withdrawing €700 after an unsuccessful attempt to process the payment via his credit card. After the funds were returned to the casino on 12.09, he encountered repeated responses claiming the withdrawal was successful while he had not received his money back. The issue was escalated, and eventually, the €700 was credited back to his casino account. However, further complications arose with the withdrawal process, leading to frustration and the player's decision to lose the winnings and close the case.

The player from Portugal had been waiting over 32 hours for a withdrawal to be approved, despite having a fully verified account. We informed the player of our timeline when dealing with delayed payment issues. The player did not respond to the team's requests for further information, which led to the decision to reject the complaint.

The player from Italy faced issues with his withdrawal at Ninecasino after submitting various documents for verification, including an ID card and bank statements. Despite complying with the document requests, there was a delay due to their system not recognizing the ID, and he urgently requested the processing of his withdrawal. The Complaints Team was unable to resolve the issue due to a lack of cooperation from the player, leading to the closure of the complaint after one month of unproductive communication.

The player from South Africa had been trying to withdraw funds for a month, but the casino required proof of deposit that could not be fully provided due to the nature of the blockchain transaction. Despite multiple attempts to communicate this issue, the casino continued to request the same information. The player subsequently confirmed that the casino had paid the withdrawal, and the complaint was marked as resolved.

The player from Germany struggled with an issue where his winnings had been confiscated. He requested a return of his winnings or compensation. The Complaints Team extended the communication period for additional clarification, but the player failed to respond to requests for further information. Consequently, the complaint was closed.

The player from Poland faced issues with withdrawing funds, as attempts to transfer money to his bank account resulted in the funds returning to his gaming account. Despite receiving a message indicating that the withdrawal had been approved, the money did not appear in his bank account. We extended the response time for the player to provide further information but ultimately had to reject the complaint due to a lack of response from the player.

The player from Germany was unable to withdraw €160 due to email verification issues, despite multiple attempts to receive the verification email. We inquired that the player did not respond to inquiries for further information needed to resolve the issue. As a result, the complaint was closed.

The player from Spain's account was closed just days after opening it, citing alleged fraudulent activity, which he denies. He is seeking the return of his €20 deposit and €80 in winnings, which the casino is refusing to return.

The player from Portugal had nearly €400 in winnings but had their account canceled without breaking any rules. The casino was unresponsive to their emails regarding the withheld funds. The Complaints Team reviewed the situation and concluded that the player had violated the casino's terms by sharing an account with another person and using a third-party payment method. As a result, the casino had the right to confiscate the winnings and close the account, leading to the rejection of the player's complaint.

The player from the United Kingdom had no verification issues while losing money, but after winning £2400, the casino requested verification and withheld most of the balance, paying only £863. Despite the player fully verifying and making repeated follow-ups, the casino made excuses and claimed a rule violation without explanation. The Complaints Team reviewed the case and concluded that the player, being from a restricted country, was not eligible to claim the winnings, and the casino's decision to refund only the deposits was deemed appropriate. Consequently, the complaint was closed as rejected.

The player from Bulgaria, who had a gambling restriction due to being an addict, lost 20,000 BGN on ninecasino.com, which did not verify his restrictions. He requested a refund due to the site allowing him to gamble despite his self-exclusion. The Complaints Team was unable to investigate further as the player did not respond to requests for additional information, which led to the rejection of the complaint.

The player from Greece had registered, deposited, and won €600 but faced withdrawal issues due to a system malfunction that prevented access to the application and link. The issue was identified as being caused by the casino website being blocked by the Greek government. The player contacted the casino and received a new link, allowing her to access the site and successfully withdraw her winnings. The complaint was marked as resolved after the player confirmed the issue was resolved and the withdrawal was made.

The player from Spain had made two withdrawals of 2,000€ each over a week ago but had not received the money despite providing all requested bank documentation and proof of deposits. The casino had verified his documents but stopped responding to his emails, effectively taking both his deposits and winnings. The Complaints Team had attempted to mediate the situation, but the player was unable to provide sufficient evidence to support his claims regarding the legitimacy of his deposits and winnings. Consequently, the complaint was closed due to non-cooperation from the player and insufficient evidence regarding alleged chargebacks.

The player from Portugal had almost €400 in winnings, but the casino canceled her account without explanation and stopped responding to emails. The issue arose because the account was registered in her son's name, although she had used her own bank card for deposits. Despite providing all requested documents and verifying the account, the withdrawal was canceled due to third-party payment issues. The complaint was rejected because the account was in her son's name, and only the account owner could submit complaints.

The player from Greece had used a friend's debit card to make deposits on Ninecasino and experienced no issues until he attempted to withdraw €1,000. At that point, his account was closed and his winnings were confiscated. Despite acknowledging the violation of terms of service, he sought a resolution or the return of his deposits. The Complaints Team had extended the response time for the player to provide supporting information regarding the payment method used, but as he did not respond, the complaint was ultimately rejected.

The player from Georgia faced issues with withdrawal attempts being canceled for a week without reason. Despite contacting customer service, there was no resolution, leading the player to suspect the site was a scam. The player confirmed passing full KYC verification and winning without an active bonus. Eventually, the withdrawal was approved, and the complaint was marked as resolved by us.

A player from Quebec, who had been active for a long time, was asked to re-verify their account at Nine Casino despite having already completed the initial verification. The casino rejected the player's monthly bank statement and demanded a non-existent document with specific details. The player was confused as to why the casino requested this after previously accepting similar documents. We contacted the casino, which then verified the player's account and processed the withdrawal. The player confirmed the successful verification and receipt of their winnings.

The player from Mexico had his withdrawal attempts halted by account verification requests. Despite passing the first KYC phase and submitting additional documents, his account was suspended without explanation, and attempts to contact support went unanswered. The player was concerned about withdrawing his money due to poor customer service. The casino confirmed the verification process was completed and withdrawals were processed. However, the player stopped responding to further inquiries, leading us to close the complaint due to lack of cooperation.

The player from Switzerland reported that his casino account had been suspended and sought clarification on the issue. The player explained that after making a deposit of €1000 and winning up to €3467.5, his account was suspended despite completing all verification steps. We contacted the casino, which confirmed that the player's account was unsuspended and his winnings were paid. The player did not confirm receipt of the payment, leading us to close the complaint due to lack of response.

The player from Italy wanted to cancel his registration with the casino but was unable to find any documentation to do so. He had never used the account but was being charged 10 euros for inactivity. We requested additional details and extended the response time by 7 days. The complaint was ultimately rejected due to the player's lack of response, preventing further investigation or resolution.

The player from Germany won money on 15.06. and faced an issue while trying to withdraw it due to repeated verification requirements. An error prevented document uploads, and support had been unresponsive for three days despite multiple contacts. The player provided screenshots of the error and proof of prior verification. The complaint was rejected due to the player's lack of response to our messages and questions, preventing further investigation or resolution.

The player from Poland was unable to withdraw funds in PLN from Nine Casino, which had demanded a currency change. Three withdrawals worth PLN 25,000 were made, but another two withdrawals totaling PLN 20,000 were canceled without explanation. The player had a total of PLN 110,000 in the account and wanted access to it. The issue remained unresolved as the player stopped responding to our messages, preventing further investigation.

The player from Spain reported that the casino mixed real money with the bonus balance, forcing high-odds bets to unlock funds. Although support acknowledged the issue, they did not return the real money despite terms stating otherwise. The player provided proof but failed to respond to follow-up questions from the Complaints Team. Consequently, the complaint was rejected due to lack of response.

The player from Mexico was unable to withdraw her winnings of 1416 EUR due to a technical issue. After changing the currency to MXN as requested by the casino, the balance became unavailable in MXN. Despite contacting support, the issue remained unresolved, and the casino stopped responding. The complaint was resolved after the player uploaded the requested documents, and the casino processed the currency change, allowing withdrawals in MXN. The player confirmed a successful partial withdrawal. Although it seems the player received all the funds the complaint was closed due to no further response from the player.

The player from Germany had transformed a 190€ deposit into 567€ winnings in a casino. However, their account was closed when they tried to withdraw, with the casino citing concerns about their gambling habits. The casino declined their request for the payout due to the account closure. We had requested additional information and proof from the player but did not receive a response. Consequently, the complaint was rejected due to a lack of cooperation from the player.

The player from Spain deleted his account out of frustration over €80,000 that he had won. He had requested €35,000 of the winnings, but the casino did not facilitate the withdrawal and hadn't responded since. After reviewing the case, it was found that the player had canceled his own withdrawal requests and continued to gamble, depleting his balance to zero. The casino confirmed that no funds were owed as the player did not complete the full account verification process. Consequently, the complaint was rejected.

The player from Manitoba had closed her account at an online casino and requested that her funds be returned. However, the casino's customer service repeatedly asked for her IBAN number, which wasn't applicable in Canada, despite her having provided all the necessary banking details. She had sent 11 emails without resolution, and there was confusion over whether her account was suspended or closed. The Complaints Team requested additional information from the player and contacted the casino. The casino confirmed the account was suspended and requested Canadian banking details. The player failed to respond to the Complaints Team's follow-up, leading to the complaint being rejected due to lack of cooperation.

The player from Switzerland had received a personal bonus, won over 1000, but the casino had restricted the win to 50, citing a max win limit. The player had felt this was unfair as the casino had included the removed winnings in the cashback calculations, leading to no cashback. Despite the player's dissatisfaction, we had clarified that we could not influence the casino's bonus policy or calculations. The player's complaint had been rejected as casinos have the right to set their bonus conditions, and the specific rule in question was not deemed unfair according to our policy.

The UK-based player had deposited £50 at an online casino, but after seeing negative reviews and experiencing unclear customer support, she had discovered that the casino had no record of her deposit. She had felt misled and demanded a refund. After communication with the Complaints Team, it was determined that the player was not eligible for a refund as she hadn't had any winnings confiscated due to being from a restricted country. The complaint was subsequently rejected due to these reasons.

The player from Italy reported that his account had been closed within hours of registration, despite not having conducted any betting activity. The player had expressed confusion and frustration over the abrupt closure. We had explained to the player that casinos had the right to restrict or close accounts for various reasons, including suspicion of irregular play, and that we could not penalize the casino for this action. We also informed him that if there was no balance on his casino account, we could not offer any further recourse. The complaint was subsequently rejected.

The player from Germany had faced issues with NineCasino, who had requested a deposit confirmation with a transaction ID for verification. Despite having provided several approved documents, the player had struggled to obtain the specific document requested by the casino. After our intervention, the player's account had been successfully verified by the casino.

The player from Italy had made segmented withdrawal requests due to withdrawal limits. While the requests had been paid simultaneously, the player had received only one transfer of €2000. The player had successfully completed all necessary KYC verifications and had claimed the winnings were not bonus-related. Despite this, the casino had cancelled the withdrawals citing they exceeded the daily limit. The player later reported that one withdrawal had been successful and decided to close the complaint. The issue had been marked as resolved by the Complaints Team.

The player from Mexico had been receiving payouts in segments and experiencing temporary account deactivations in between. The player had an outstanding balance of 102,000 Mexican pesos, and every withdrawal request resulted in account blockage without explanation. The issue was resolved after the player provided the necessary bank statement in PDF format, leading to the approval of his documents. The casino processed the refund through cryptocurrencies, specifically Ethereum (ETH), and confirmed the successful transaction. The complaint was closed due to a lack of final confirmation from the player.

The player from Austria, who had deposited approximately 9500-10000€ at nineCasino and won nearly 30,000€, had faced difficulties in withdrawing his total winnings due to the casino's daily and single transaction limits. Additionally, he had experienced repeated requests for additional identification documents and issues with funds being returned. This had led to the player gambling and losing his winnings. The verification process had been ongoing since May 1st and the player's documents were constantly being rejected. The player had ended the complaint without resolution as he had lost his winnings.

The player from Spain had deposited 30 Euros into Nine Casino via immediate transfer. The funds had not appeared in his account, despite the bank having confirmed the charge. The casino had advised the player to wait 48 hours. We had recommended the player to contact his payment provider to investigate the issue, as the casino could not directly resolve it. The casino had confirmed that the issue was urgently being investigated by their responsible team. However, we had to reject the complaint due to the player's lack of response to our messages and questions.

The player from Germany had deposited 50 euros via Paysafe to an online casino, but the funds did not reflect in his casino account despite the successful transaction. We had advised him to contact his payment provider, Paysafe, for investigation as the casino could not assist in this case. The player was also requested to provide a payment receipt, communication with the casino, and a screenshot of his transaction history. However, the player did not respond to our subsequent messages and queries, hence we were unable to continue the investigation and had to reject the complaint.

The player from Spain had claimed that his casino account had been closed due to alleged forgery and his winnings of 800 euros had been frozen. The player had insisted that he had provided all the necessary documents for verification, but the casino had blocked and closed his account without providing any evidence. We had asked the player to provide a selfie with his ID for further verification. After reviewing the documents and the casino's evidence, we had found inconsistencies in the player's documents. As a result, we could no longer assist the player, and the complaint was rejected.

The player from Spain was experiencing problems with the casino system and support team, including losing points, technical errors, and dissatisfaction with the winnings margin. Despite her grievances, we had determined that these issues were not necessarily due to the casino's system but could have been related to the player's connection. As no other players had reported similar issues, we had suggested she try another casino. Unfortunately, we could not further assist the player and her complaint had been rejected.

The player from Poland had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn't been received at that time. The player's account was blocked and withdrawals were rejected 9 days after the withdrawal request. After the player submitted a complaint, the casino unblocked the account and allowed partial withdrawal, but the player claimed that there was still an outstanding balance. The casino then confirmed that the withdrawal of the disputed amount had been processed and paid, and the player confirmed receipt of the funds. However, the player reported that their account was subsequently limited for betting and blocked by the casino.

The player from Portugal was facing issues with his account access after making thirteen deposits and accruing winnings of approximately 613€. His attempts to verify his email for withdrawal purposes had been unsuccessful, and his account was inaccessible at that time. In response to his complaint, we had asked for more information to better understand the situation. However, due to the player's lack of response to our queries, we were unable to investigate the matter further. As a result, the complaint had been rejected.

The player from Italy had not received a total of 3000 euros from Nine Casino, which he had withdrawn at the beginning of March. Despite having provided proof and contacting customer service, his winnings had not been paid out. The player's account was verified and he had won the money using real money, not bonuses. He had been in regular contact with the casino, providing updated bank statements as requested. The casino claimed to have processed the payments on March 4th and provided the player with proof in the form of a PDF document. The player had not confirmed receipt of the funds, and the complaint had been rejected due to lack of response.

The player from Germany has reported that NineCasino.com has unjustly closed their account and is denying a withdrawal of 1,000 euros. They further stated that despite being a fully verified and loyal player since 2021, they feel betrayed and deceived.

The player from Spain had placed bets and lost money before discovering that the casino's policy did not accept players or deposits from Spain. When he enquired, the casino deactivated his account. We had attempted to reach out to the player for further clarification and had extended the response time. However, due to the player's lack of response, we were unable to proceed with the investigation. Consequently, the complaint was rejected.

The French player, who had a balance of 12,350 euros at NineCasino, had their account and withdrawals blocked due to "suspicious activity" as determined by the casino's risk and fraud team. The player, however, asserted their innocence and requested help to access their funds. The Complaints Team engaged in multiple communications with the casino, which consistently requested more time to resolve the issue, citing ongoing investigations and involvement at the licensing level. The complaint was closed as 'waiting for a decision from the regulator.' Ultimately, the casino provided a statement from the regulator that ruled in their favor, leading to the rejection of the player's complaint.

The player from Estonia, who had a verified account, faced issues withdrawing his 50€ winnings. Despite trying various withdrawal methods recommended by the support team, his requests were continually canceled. We attempted to assist, asking for further details about his previous deposit methods and communication with the casino. However, the player did not respond within the extended 7-day time frame, which led to the complaint being rejected.

The player from Japan had deposited funds using Mifinity but was unable to withdraw through the same method. He had been instructed by the casino to deposit and withdraw in virtual currency, but the casino later disallowed such a transaction. The player had been left with no available methods to withdraw his winnings. After the issue had been forwarded to the Complaints Team, they had contacted the casino for further clarification. The player had finally been able to successfully withdraw his winnings in virtual currency. The casino had advised him to use the same method for future transactions. The Complaints Team had marked the issue as resolved.

The player from the United Kingdom had attempted to withdraw her winnings from NineCasino, but had faced multiple issues related to wagering requirements, processing delays, withdrawal cancellations, and eventual account closure due to a technical fault. The player had successfully withdrawn winnings in the past and had claimed that her account was fully verified. She had a pending withdrawal of £2300, which she claimed she still hadn't received, and six other withdrawals that had been cancelled. NineCasino had explained that the player's withdrawals were rejected due to her exceeding her daily withdrawal limit. Despite the player's objections, we had concluded that all her withdrawals had been processed successfully after resubmission. We discovered that the player had made numerous large deposits shortly after submitting a withdrawal request, which had required her to wager the returned funds to complete new deposits. Despite the player's dissatisfaction, we determined that the casino had acted within their rules and the complaint was rejected.

The UK player had discovered that Ninecasino had restricted UK players after he made a deposit. Despite having all verifications completed and approved, the casino had refused to refund his deposit due to supposedly broken terms and conditions. The player believed the practices of the casino to be in violation of the stated terms and demanded a refund. We had informed the player that as the deposits were already lost, there was little we could do. We suggested the player contact the casino's licensing authorities for further assistance. The complaint was closed due to the lack of remaining balance in the player's account.

The player from Germany, with VIP Silver 5 status at Ninecasino, had had difficulty withdrawing funds. Although she was fully verified, the support team had required additional documents and eventually cancelled all of her withdrawals. The player suspected an account hacking incident in January might have been linked to her current issues. Her account was suspended with her money stuck inside. After a series of exchanges between the player, the casino, and the Complaints Team, the casino had clarified that the player's account was verified and she could continue playing and withdraw her winnings. The player confirmed that the issue had been resolved and thanked the team for their assistance. We had then closed this complaint as 'resolved'.

The player from Germany had won €13,000 and encountered issues with the payout. Despite her account having been verified, the casino did not transfer the winnings and did not respond to her emails. The player had also reported being continually put off in the live chat. After she submitted her complaint to us, she confirmed that the money had been paid. Consequently, we marked the complaint as 'resolved'.

The player from Ontario had a withdrawal pending for almost two weeks, despite his KYC having been cleared and no apparent issues on his account. The support team had been forwarding his query without providing any concrete solution. We reached out to the player for additional details to investigate further, but received no response. Consequently, we were unable to proceed with the investigation and had to reject the complaint.

The player from Italy had experienced a delay in their second withdrawal of €3000 from the casino. Despite successfully re-verifying their account, the withdrawal was still pending after 48 hours. The player also reported that they couldn't cancel the withdrawal on their own. After his complaint was submitted, he confirmed that his account had been successfully verified. He then reported that his payment had been approved and later credited. Finally, he confirmed that all his withdrawals had been successfully received. As a result, we had marked the complaint as resolved.

The player from the United Kingdom had requested a refund because she was registered on Gamstop and believed she should not have been allowed to deposit. The casino had confirmed the refund two weeks earlier but she had not received any feedback or the refund since then. The player had confirmed she closed her account due to gambling issues and was promised a refund. However, the casino was still requesting details she had already provided. The player had deposited around £1180 in total. We had asked for clarification on the exact date she mentioned her gambling addiction to the casino and the amount deposited after that request. Despite extending the timer for response, the player did not provide the required information. As a result, we could not investigate further and had to reject the complaint.

The player from Greece had deposited cryptocurrency into their casino account, but the funds had neither been credited to their account nor returned. The casino had claimed the deposit was below the maximum limit, despite it having been the minimum allowed at the time of deposit. The player had been unable to provide further evidence or respond to our queries. As a result, we were unable to investigate further and had to reject the complaint.

The player from the United Kingdom had a dispute with the casino as he had managed to open and deposit funds into his casino account despite being registered with GAMSTOP. He had requested a refund for the deposits due to a gambling illness, but the casino had denied this request, citing mismatched account details. The player insisted that the casino shouldn't have accepted UK players according to their license regulations. We had examined the case and found that the casino operated under the e-Gaming Curacao license, which didn't have access to the GAMSTOP register. However, we couldn't assist with complaints related to licensing regulations and policies. Thus, we were unable to provide assistance in this instance and the complaint had been closed.

The player from Denmark had been struggling to withdraw money for a month. After winning and being advised to deposit via cryptocurrency, the player encountered several server issues and had to undergo additional verification. Despite having a fully verified account, the casino denied withdrawal attempts to cryptocurrency, citing exceeded limits and later stating an inability to exchange money into cryptocurrency. Upon intervention by the Complaints Team, the casino agreed to process the withdrawals via cryptocurrency. The player had since confirmed that he had started receiving his winnings. The Complaints Team was waiting for final confirmation from the player to officially resolve the issue.

The player from Germany claimed that money had disappeared from her account, pointing out a game she had never participated in appeared in her history. She explained that she had only played Book of Dead and Legacy of Dead, and denied playing the game Royal. The casino had suggested that two accounts were logged in from the same IP address, which she attributed to her friend using her WiFi. She also mentioned that her account had been blocked for 8 days with no response to her emails. Despite our team's efforts to gather more information and extend the response time, the player did not provide further details. Consequently, we could not investigate further and had to reject the complaint.

The player from Italy had struggled with a withdrawal process that had been under review since February 10th. Despite having received assurances from the casino's support team that everything was fine, no progress seemed to have been made. After the player's account was unexpectedly disabled, he had threatened legal action. Fortunately, the situation had been resolved when the player's funds were credited to him. We had marked the complaint as 'resolved' in our system.

The player from Brazil had faced issues with withdrawing a large sum from his account with Nine Casino. Despite having been initially verified, the casino had asked for his address once he tried to withdraw a significant amount. After re-verification, his withdrawal attempts had been consistently cancelled 24 hours after approval. The player had communicated that all winnings were made with real money, not bonuses. After several interactions with the casino and the Complaints Team, the casino had finally processed and paid all his withdrawals. The player had confirmed the receipt of his winnings, but expressed disappointment with his experience at Nine Casino. The issue had been successfully resolved.

The player from Poland had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received yet. The player had reported a delay in payment approval despite previous withdrawals having been processed within a day. He also clarified that his winnings did not originate from bonuses. The casino explained that the player had cancelled previous withdrawals, but the recent ones were still pending. The player later confirmed that his payments had been approved and received, leading to the resolution of his complaint.

The player from Germany had issues with deposits. His three deposits totalling €100 hadn't been credited to his casino account, despite him providing the necessary documents. He stated that customer support wasn't responsive. We advised the player to contact his payment provider to investigate the issue. We also recommended him not to deposit any more funds until the issue was resolved. The player later confirmed the issue was resolved.

A long-time player from Poland was unable to withdraw his funds from NineCasino due to incomplete KYC verification. Despite having sent the required documents and contacted them via email and chat, the player had not received any feedback or help from the casino for two weeks. We had contacted the casino and they apologized for the delay and confirmed that the player's documents had been accepted. The casino also explained that the player needed to wager a specific amount before withdrawing, according to their terms and conditions. After fulfilling these requirements, the player confirmed that the withdrawal had been processed and received. We marked the complaint as 'resolved'.

The player from Germany, who had an OASIS self-exclusion ban, was able to play at Ninecasino and lost 2100€. The player had not received a response from the casino about their refund request and account deactivation. The player had informed the casino about his gambling problem on January 24th, 2024, and his account was blocked the following day. However, the casino had rejected the player's refund request, citing their Curacao license which overrode the OASIS block. We had explained to the player that the OASIS block only pertained to casinos licensed by Germany and that we had limited options to assist him due to the circumstances. Consequently, the complaint was deemed unjustified and was rejected.

The player from Portugal had had issues withdrawing €151.01 from Ninecasino, both via Skrill and a bank transfer. Despite several interactions with customer service and having provided the required information, the withdrawal issue had remained unresolved. However, after further communication with the casino, the player had confirmed that he received his winnings through Skrill. We had subsequently marked the complaint as 'resolved' in our system.

The player from Brazil had requested assistance to close his account as the casino's support team hadn't responded to his emails. After the Complaints Team had explained the difference between account closure and self-exclusion and asked the player to provide more details, the player had managed to close his account with the casino. Consequently, the issue had been marked as resolved by the Complaints Team.

The player from the United Kingdom had initiated a 1400 CHF withdrawal from Nine Casino. Despite being based in England, his account had been set up with Switzerland as his country and CHF as his currency. The casino's terms and conditions had shown that UK players were not authorized to bet, yet the casino had allowed the player to deposit and play games, and his account had been verified. The player had faced difficulty logging in and accessing live chat, which led him to believe his account had been closed and the casino was keeping his winnings. After submitting the complaint, the player had regained access to his account and his withdrawal had been processed. However, he had requested to keep the case open for pending withdrawals. Despite the extension of the case for 7 days, the player did not provide any updates, leading us to close the complaint.

The player from North Macedonia was unable to withdraw his winnings from the casino because his deposit method (credit card) was unavailable for withdrawal. Despite his account being fully verified, the casino had not provided a solution or an alternative withdrawal method. The player attempted to use Skrill as an alternative, but the payment was not permitted. The Complaints Team extended the timer for a response but the player did not reply, leading to the rejection of the complaint.

The player from Italy faced withdrawal issues with an online casino, where one withdrawal was missing and another one had been returned to his game account. The withdrawal interface lacked a BIC code entry option, which raised concerns about transaction tracking. The player had attempted to withdraw €2,500, but the request was rejected due to anti-money laundering practices that required the player to bet deposited amounts at least three times before withdrawal. The player decided to close his account and no longer wished to pursue the complaint. Consequently, we had to reject the complaint as the player no longer sought our assistance.

The player from Greece had reported a deposit issue with an online casino: he had been charged 60 euros instead of the intended 50, but the funds did not appear in his casino account. Despite having provided bank-certified documents and sent numerous emails over six months, the issue had remained unresolved. After he had engaged with our Complaints Team and provided necessary communication records, we had contacted the casino on his behalf. The casino eventually acknowledged the issue and credited the deposit to the player's gaming account. The player had confirmed the resolution, expressing gratitude for our intervention. The complaint was then closed as 'resolved'.

The player from the United Kingdom had had an issue with a delayed withdrawal process of his €900 winnings from an online casino. His account had been suspended, and despite having provided the requested bank details, the casino had not transferred his winnings. However, during the course of the complaint, the player had received his winnings. We had confirmed the resolution of the issue and marked the complaint as 'resolved' in our system.

The player from Greece had experienced difficulties verifying his account with an online casino despite multiple attempts, including sending a selfie with ID and a bank certificate. He had been in communication with chat support and via email with no resolution. After a series of back-and-forth communication with the casino and the complaints team, the player was still struggling with the verification process due to a weak internet signal and possible technical issues with the casino's application. The casino had insisted on the completion of the verification process, but provided no specific deadline. The player had decided to close the complaint.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn't been received yet. The delay was initially attributed to normal processing times and potential KYC verification. However, the player later decided to cancel the withdrawal and spend the funds back at the casino, requesting for the complaint to be closed. As a result, we had rejected the complaint as per the player's request.

The player from Belgium had expressed concern over the delay in receiving bonuses and VIP achievements from Ninecasino. Despite several attempts to contact the casino, the player had not received a clear response. We had explained to the player that each casino has its own bonus policy and reward system, and it is within their rights to determine eligibility. We advised the player to find a casino that better suited their bonus requirements. We extended the response time by 7 days, but the player failed to respond. As a result, we had to reject the complaint due to lack of further information from the player.

The player from Greece had deposited 20 euros into the casino expecting a bonus, but hadn't received it. The casino claimed multiple accounts were registered under his name, email, and phone number, which the player disputed. The player also alleged that the issue might have arisen from using a VPN. However, we had concluded that the use of a VPN would not have caused the creation of multiple accounts. Furthermore, the player had already used his deposit, which technically made it impossible to activate any bonus. As casinos were not obliged to grant bonuses, especially under suspicion of multiple accounts, we had rejected the complaint.

The player from Switzerland had experienced an issue where her account was abruptly suspended after she had won 350 Euros, which impeded her from withdrawing her winnings. Despite her multiple attempts to reach out to the support team and having provided her bank details repeatedly, she hadn't received any effective assistance. After the complaint had been raised, the player reported having received her winnings without any communication via email. Consequently, we had marked the complaint as 'resolved'.

The player from Portugal had three pending payments of €50 each from December 26th. Despite making additional withdrawals that were approved and paid, the original payments remained pending. The player stated that she had no active bonuses and expressed dissatisfaction with the casino's handling of her withdrawals. However, the casino subsequently paid all pending withdrawals. We marked the complaint as 'resolved' in our system after the player confirmed receipt of her payments.

The player from Italy lost money gambling at a casino, requested self-exclusion due to a gambling addiction, but the process was delayed by the casino. The player is requesting a refund for deposits made during this waiting period. The complaint was closed as the player stopped responding.

An Austrian player deposited 150 EUR via Paysafe but the money did not appear in the casino account. Communications with the casino have not resolved the issue, as they suggest waiting for a few days. The complaint was resolved as the player's deposit got credited.

The player from Greece had made a deposit to NineCasino for the first time, but the funds were withdrawn from his bank account and not credited to his casino account. Despite numerous complaints and provision of documentation, the casino had claimed to have returned the money, but after a month, the player had not received it. The casino had requested additional information from the player to process the refund, however, the player expressed frustration and lack of trust in the casino. He decided not to cooperate further and stopped responding, leading us to reject the complaint due to lack of communication from the player's side.

The player from Romania had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had issues with the withdrawal of 2000 RON, which had been marked as paid but not received. We had advised the player to wait for the standard processing time of two weeks and assured him we would intervene if the issue persisted. The player had previously successfully withdrawn 4500 RON. Eventually, the player confirmed the receipt of the 2000 RON. We then marked the complaint as resolved.

The player from Portugal had lodged a withdrawal request five days prior and had provided all necessary documents but had not received any response. The disputed amount had been 540€. The player had indicated that the withdrawal request had been made at the same time as a self-exclusion request. After no progress had been made, we had transferred the complaint to another team member who had contacted the casino. The casino had asked for additional credentials, which the player had provided. Despite this, the player had not received any response from the casino. We then had requested the casino to set a deadline for the refund. Finally, the player had informed us that the issue had been resolved successfully. We then had marked the complaint as 'resolved'.

The player from France had made a withdrawal of four hundred euros. Though the transaction showed as approved in the player's transaction history, it had not been deposited into his account. The player later confirmed that he had received the 400 euros and was waiting for another withdrawal of 500 euros. We advised him that withdrawal processing times could vary and requested more information about his withdrawal history. However, the player did not respond to our follow-up inquiries, preventing us from conducting further investigation. Consequently, the complaint was rejected.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. The Complaints Team had advised the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint, as the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player did not respond to further communication from the Complaints Team, resulting in the complaint being rejected due to lack of necessary information for further investigation.

A UK player with a known gambling addiction asserted that NineCasino had negligently allowed him to gamble, which resulted in substantial financial and mental distress. The player was seeking a refund of all losses and was urging the casino to enforce stricter measures for gambling addicts. We had advised the player to request self-exclusion from the casino and provided a template for the request. However, the player did not respond to our messages, leading us to reject the complaint due to lack of communication. Despite this, we remained ready to assist should the player have decided to reopen the complaint.

The player from Brazil had not received a promised 75% bonus on his Sunday deposit at Ninecasino, despite having deposited within the stipulated time frame. The casino's customer service had claimed it was outside of working hours. We had noted that each casino has its own unique bonus policy and reward system, and it's up to the casino to determine if a player qualifies for a bonus. We had extended the timer for response by 7 days, but the player did not respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

The player from the United Kingdom had requested a withdrawal prior to submitting her complaint. Unfortunately, her winnings had not been received at that time. After her account had been cleared of all deposits and withdrawals, she was upset to learn that UK players might not be allowed to play. She had been charged extra for each deposit, and her withdrawal was consistently declined. The casino eventually closed her account and offered a refund, but she faced issues due to her bank not supporting IBAN. After we intervened, the casino confirmed a refund of £80.02. The player received £77.79 and confirmed the resolution of her complaint.

The player from the United Kingdom had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. The casino claimed that they had confiscated the player's winnings due to the use of a joint account with his wife. Despite our efforts to communicate with the player and gather more information about the issue, the player failed to respond to our queries. Consequently, we couldn't proceed with the case and had to reject the complaint.

The player from Austria had a deposit issue. One of her mobile phone bill deposits was registered, but the subsequent one was not, resulting in a loss of 250 Euros. Despite discussions and confirmation from her mobile provider stating the casino was at fault, the problem remained unresolved. We attempted to assist by extending the response time and asking for evidence of communication with the payment provider. However, the player did not provide the requested information and failed to respond to our messages, which led to the rejection of the complaint.

The player from Brazil had won 900.00 reais at Nine Casino and had requested a withdrawal. Instead of processing the withdrawal, the casino reportedly banned his account. They had been asking the player to wait for 5 days. The player had mainly been playing live roulette and had cancelled a bonus that he had received. He was unable to access his winnings due to the account ban. After the player's communication with the casino and our intervention, the issue had been successfully resolved and the casino released his winnings.

The player from the United Kingdom had faced issues with withdrawing a large amount due to alleged account verification problems, despite having previously been able to withdraw without issues. He had reported unhelpful responses from customer support. After several emails and complaints to the casino, his verification had been reset and he was able to redo it, leading to his withdrawals being processed. The issue had been successfully resolved and the complaint had been marked as 'resolved' by us.

The Italian player is unable to withdraw winnings despite completing requested verifications. Additionally, they have been unable to log into the site for the past two days. We contacted the casino, and it informed us that the verification process was not finished because of the missing document for the payment method ownership. We asked the player if they managed to contact their bank to get a letter from them, however they stopped responding to our messages. Consequently, we were forced to reject the complaint.

The player from Italy deposited €80 and received a bonus of €20. After playing, he accumulated winnings of €840 which they want to withdraw. But, their total balance is locked due to the bonus, and they are unable to withdraw the winnings. Player’s complaint has been resolved successfully.

The player from United Kingdom deposited £750 over two days before requesting account closure due to a gambling addiction. The casino refused to refund the player. After gathering more information from the player we were forced to close the complaint.

The player from Brazil is experiencing an issue with his deposit. Despite numerous attempts to contact the casino and provide evidence of the deposit, he has not received the money into his account. Player’s complaint has been resolved successfully.

The player from Germany is wondering why they are being charged €7.50 for instant transfers, a fee that was never charged before. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Germany opened a duplicate account in the casino without realizing it. After depositing and losing money, she requested a bonus, after which the casino noted the duplication. She is seeking a refund as she believes the account should have been immediately closed. The complaint was rejected as the player had no active balance when the account was closed.

The player from Portugal was unable to withdraw €1500 in winnings from Nine Casino. He shared his IP address with seven other people in the same dwelling. The player reported that the casino had not provided a satisfactory resolution or clear communication regarding the issue. After attempting to gather more information from the player, we received no response, which led us to reject the complaint due to lack of cooperation from the player's side.

The player from the United Kingdom claims that a bet was acknowledged but not paid out by the casino. He says he placed a 10-pound bet on Monopoly Live spins, and despite screenshots as evidence, NineCasino support concluded that the round was not a win. Due to insufficient evidence about the glitch, we had to reject the complaint.

The player from Spain reports unauthorized withdrawals by Nine Casino from his bank account, which do not appear in his casino history. Despite reporting the issue, he has received no response for four days. After gathering more information we rejected the complaint.

The player from Germany deposited money into ninecasino using her husband's account, which resulted in a warning. Despite this, she was allowed to continue playing and activating bonuses. She's now having issues with a withdrawal and is seeking advice on the situation. The complaint was resolved as the player received her money from the casino.

The player from Germany deposited 20€ while his self-imposed limit was already fully utilized. The casino credited the money to a different account which the player claims not to own. The casino has provided us with evidence that the money was credited to the account of the player's brother therefore, we have rejceted this complaint.

A player from Germany deposited 1000 Euros and won 9500 Euros. After requesting a withdrawal of 2500 Euros, while trying to verify her phone number, she was suddenly logged out. Attempts to resolve this via chat support were unhelpful and she suspects her account has been blocked. The complaint was rejected as the player stopped responding.

The player from the UK is unable to withdraw winnings due to an ongoing verification, despite being told by customer service that his documents have been accepted. The complaint was rejected because the player didn't respond to our messages and questions.

The player from North Rhine-Westphalia, Germany had issues with a withdrawal of 50€ not being credited into the account and an amount debited but not reflecting in the game account. The complaint was closed as the player resolved it with the casino.

The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

A player from the United Kingdom is having issues with a delayed withdrawal. An amount of £150 was requested 10 working days ago. Despite the casino's claim of having processed the payment, the player hasn't received the funds yet. The player has requested a tracking number multiple times but was ignored. The player later informed us that the money was at first rejected by the bank, but later on, he successfully received his winnings. Therefore, this complaint could be closed as resolved.

A player from Spain claims they lost their balance of 1,326 euros at Nine Casino after their mobile phone shut down. Upon contacting the casino, they were told that they had cancelled the bonus, which they deny doing so. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Portugal was having issues with account verification. After multiple deposits and withdrawals, the casino then required photos of front and back of his digital cards. After we contacted the casino, its representative informed us that the credit cards proofs and proof of ownership was missing so there we not able to proceed with verification. We asked the player if they were able to provide the casino with the additional details, however, they stopped responding. Unfortunately, we were forced to reject the complaint without cooperation from the player's side.

The player from the UK deposited £20 by bank transfer to a casino, but the funds were not credited to his account. The player did not respond to our questions and comments, so we had to reject the complaint.

The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. We were forced to close this complaint because it was submitted by an individual with an affiliate contract and not a regular player.

A player from Brazil encountered a problem with withdrawing his casino balance; the amount disappeared and he is seeking a refund. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from Germany has experienced an issue with their account, specifically with their level decreasing from 11 to 8. They have contacted the casino's support agent, but have not received a satisfactory resolution. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from North Rhine-Westphalia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece claimed his bonus winnings were not supposed to be reduced as he received incorrect information from the casino support but the information in the casino's T&Cs was correct. The issue was eventually resolved as the casino offered the player compensation in the form of a bonus as a gesture of goodwill.

The player from Sweden has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil is dissatisfied with the verification procedure in the casino. After submitting the complaint, the player informed us his account was verified. He did not answer our questions whether his winnings were paid out, so we rejected the complaint.

The player from the UK is asking for a deposit refund because he created an account from a restricted country. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Italy is experiencing difficulties withdrawing his winnings due to incomplete account verification. We closed the complaint as the player played down their winnings and closed his casino account.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Canada has cancelled her bonus by mistake before completing wagering requirements. The complaint was rejected as we did not receive any response from the player regarding our messages and inquiries.

The player from Sweden requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal had her account closed and the balance confiscated. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from Greece criticizes responsible gambling practices. The player was advised on how to request self-exclusion properly, but he decided he was no longer interested in our help. Therefore, we closed the complaint.

The player from Greece has deposited money into casino account but the funds seem to be lost. The complaint was rejected as we did not receive any response from the player regarding our messages and inquiries.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player's balance was voided as his bonus expired. The player stated that they were unaware of the wagering requirements fo rthe bonus, but it is clearly stated in the terms and conditions of the casino and also the player's account. Consequently, the complaint was rejected.

The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Poland has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player stopped responding to our question therefore the complaint was rejected.