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NineCasino Review

Casino not accepting new players

NineCasino is currently not accepting new players.

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Uno Digital Media B.V.
Uno Digital Media B.V.
2021
> $20,000,000
OverviewUser reviews142Safety Index explainedDiscussion231

Casino not accepting new players

NineCasino is currently not accepting new players.

Browse all casinos

NineCasino Review

This review examines NineCasino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. NineCasino has a Very high Safety Index of 9.3, which makes it one of the safest and fairest online casinos on the internet, according to our methodology. Keep reading our NineCasino review to learn more about this casino and decide whether it is a good choice for you.

Fairness and safety of NineCasino

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our NineCasino review, we extensively examined and analyzed the Terms and Conditions of NineCasino. We uncovered some rules or clauses we did not like, but we consider the T&Cs to be mostly fair overall. An unfair or predatory rule could be exploited in order to avoid paying out the players' winnings to them, but we have only noticed minor issues with this casino.

According to our approximate calculation or collected information, NineCasino is a very large online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

We did not find NineCasino on any relevant casino blacklists. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

All of that, together with other factors considered in our review, has resulted in NineCasino having a Safety Index of 9.3, which is a Very high value. The majority of players who are searching for an online casino that creates a fair environment for their customers will consider this casino an impeccable choice.

Note: According to our records, NineCasino is related to 12 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of NineCasino.

NineCasino T&Cs

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of NineCasino to be mostly fair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to NineCasino

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We currently have 1 complaints directly about this casino in our database, as well as 4 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,515 black points in total, out of which 1,515 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of NineCasino

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

Our database has a total of 142 user reviews of NineCasino, giving it a Good User feedback rating. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

NineCasino company information and licenses

NineCasino belongs to Uno Digital Media B.V. and has estimated yearly revenues over $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

NineCasino has been granted licenses by authorities in the following countries or regions: Curaçao (Curaçao Gaming Control Board), Kahnawake (Kahnawake Gaming Commission).

About payment methods and win and withdrawal limits

NineCasino accepts 21 payment options. This includes: Skrill, Neteller, PaysafeCard, VISA, Mastercard, Neosurf, Bitcoin (BTC), AstroPay, ApplePay, Rapid Transfer, Google Pay, Revolut, eZeeWallet, Jeton, Ethereum (ETH), Tron (TRX), Tether (USDT), Interac, eCashout, Interac e-Transfer, Wise.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits Win limits
EUR 1,000 per day No win limit
EUR 3,000 per week
EUR 10,000 per month
USD 1,000 per day
USD 3,000 per week
USD 10,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. The table below contains information about the languages at NineCasino.

Language Website Customer support Live chat
Slovak Yes No No
English Yes Yes Yes24/7
English Yes Yes Yes24/7
English Yes Yes Yes24/7
Spanish Yes Yes Yes24/7
Portuguese Yes Yes Yes24/7
German Yes Yes Yes24/7
German Yes Yes Yes24/7
Italian Yes Yes Yes24/7
Bulgarian Yes No No
Czech Yes No No
Greek Yes No No
French Yes Yes Yes24/7
Polish Yes Yes Yes24/7
Norwegian Yes No No
Slovenian Yes No No
Hungarian Yes No No
Romanian Yes No No
Turkish Yes Yes Yes24/7

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Since customer support can assist you with problems related to registration process at NineCasino, account problems, withdrawals, or other issues, it holds significant value for us. We would say NineCasino has a good customer support based on the responses we have received during our testing.

NineCasino slots and casino games

You can play these types of games at NineCasino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Titles supplied by 115 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Lightning Box, Red Rake Gaming, Spinomenal, Booming Games, Tom Horn, High 5 Games, Belatra Games, Booongo (BNG), Relax Gaming, Betgames, Jelly, PearFiction Studios, Old Skool Studios, Turbo Games, Half Pixel Studios, Platipus, Slotopia, Authentic Gaming, Amigo Gaming, Mancala Gaming, Boomerang Studios, Spadegaming, Aviatrix, Nailed it! Games, All For One Studios (ALL41), Kiron Interactive, Golden Race, Galaxsys, Northern Lights Gaming, Mascot Gaming, Amusnet (EGT), PGsoft (Pocket Games Soft), Reel Play, Gameburger Studios, 100HP Gaming, MGA, Neon Valley Studios, Max Win Gaming, High Limit Studio, Pulse 8 Studios, AvatarUX, Peter & Sons, Hammertime, Games Global, InnoGames, Golden Rock Studios, Stormcraft Studios, 4ThePlayer, Smartsoft Gaming, Oros Gaming, Swintt, NineCasino Originals, Slingshot Studios, Bulletproof Games, Skillzzgaming, Reflex Gaming, Fortune Factory Studios, Gamomat, TrueLab Games, Bang Bang Games, Foxium, Betsolutions, Buck Stakes Entertainment, SlotMill, Onlyplay, Crazy Tooth Studio, Gaming Corps, Leap Gaming, Switch Studios, Gamebeat, Synot Games, Fugaso, Felix Gaming, Gamevy, Fazi, SpinPlay Games, Neko Games, Retro Gaming, SpinLogic Gaming, Gamzix, 1spin4win, Zillion Games, Popiplay, Apparat Gaming, Just For The Win, Clawbuster, Snowborn Games, Hacksaw Gaming, Netgame, Print Studios, Ruby Play, Ka Gaming.

NineCasino bonuses and promo codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In 'Bonuses' section of this review, you'll currently find 3 bonuses from NineCasino based on the data from our database.

Note: Visit our separate page on NineCasino bonuses to learn more about this casino's offers.

Games

Show all
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games

Language options

English website
All languages (19)
English customer support
All languages (11)
English live chat
All languages (11)

Game providers

Show all (115)
  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • Pragmatic Play
  • Playtech
  • Novomatic
  • Big Time Gaming
  • Yggdrasil Gaming

Positives

  • Deposits and withdrawals via cryptocurrencies
  • Huge selection of game providers
  • Various responsible gaming options available
  • Live chat support is available 24/7

Negatives

  • Not all game providers are available for all countries

Interesting facts

  • Casino uses a chatbot for customers' interaction
  • Big international casino
  • Deposits need to be wagered 3x before a withdrawal is requested
User reviews (142)

User reviews of NineCasino

This is a place to share experience with NineCasino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Good

Rated by 142 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review
Casino Guru
We want players to understand gambling.
• 2 months ago
They wouldn't let me withdraw my earnings after I had already completed the bonus conditions and they left my balance frozen there for more than 5 days.
  • They give a bonus
  • They don't let you withdraw
NineCasino
Hello,Elplayer008!

We’re sorry to hear about your experience with our site. Our goal is to provide excellent service, and we are constantly working to improve our platform.
We would love the opportunity to review your case and assist you. Please contact us at [email protected] with "CasinoGuru" in the subject line, and our team will be happy to help.

Best regards,
NineCasino Team
• 2 months ago
I am extremely disappointed with this casino! As a loyal customer for several years, I have always deposited very large sums hoping to benefit from a true VIP service. However, in recent months, the service has become catastrophic.

The VIP program, which was supposed to offer attractive benefits to regular players, has completely changed, and unfortunately not in a good way. I was removed from my personal manager (Karolina) and placed in an impersonal channel with "several managers," without any serious follow-up. Since this change, the bonus offers have decreased considerably, and those that are offered are getting smaller and smaller.

Even worse, I am now subject to withdrawal limits on bonuses, which did not exist before, and I have simply been stripped of all the privileges I had acquired as a loyal player.

In short, not only have winnings become extremely rare (whereas at the beginning of my registration it was still possible to win), but also the VIP service, which should reward loyalty and high deposits, has become deplorable.

I am deeply disappointed and find it unacceptable that a casino treats its regular players in this way.
  • Fast withdrawal
  • VIP service
NineCasino
Hello, Nadia999!

We’re sorry to hear about your experience with our site. Our goal is to provide excellent service, and we are constantly working to improve our platform.

Please be assured that every case is reviewed with careful attention and handled individually. We are committed to operating in full compliance with our established terms and conditions, which we apply consistently and fairly.

Please be assured that the games on our platform are absolutely fair since we cooperate with the best providers in this field.
Winning combinations are generated entirely at random, and outcomes are not predetermined. As a result, it may take some time before you land a win.

Additionally, we would like to remind you that winnings are not guaranteed. We strongly encourage you to play responsibly and within your means.

Thank you for your understanding.

Best regards,
NineCasino Team
• 5 months ago
Can't say anthing postive when u get account blocked with your money on it.
They are refering on violating term and conditions but didn't get response when I asked for exact reason.
Simply like that, they BLOCKED ME AND TOOK MONEY with NO REASON
  • OK offer
NineCasino
Hello, Brunomk98!
We regret to learn that your experience on our website did not meet your expectations. Please be assured that every case is reviewed with careful attention and handled individually. We are committed to operating in full compliance with our established terms and conditions, which we apply consistently and fairly.
Best regards,
NineCasino Team
• 7 months ago
I've been playing, and I have a pending withdrawal totaling 3,000 euros, and now I have a balance of 10,000. They closed my account after asking me several questions. Can anyone give me a solution or contact me to resolve this?
  • Many games
  • Problems when withdrawing
NineCasino
Hello, manutr886!

We’re sorry to hear about your experience with our site. Our goal is to provide excellent service, and we are constantly working to improve our platform. We would love the opportunity to review your case and assist you. Please contact us at [email protected] with "CasinoGuru" in the subject line, and our team will be happy to help.

Best regards,
NineCasino Team
• 7 months ago
Great place to play the demo games , do not play with real money , they’ll suck you in at the start with a few good wins , and bang you’ll never win again , they’ll just take take take …
  • 1 VIP manager was great the rest completely useless .
  • Great website has all the bells and whistles
  • Great variety of games
  • Slow payouts .
  • The machines seem to be manipulated and I even brought this issue up with management .
  • Endless bonuses handed out , don’t think you’ll win from them at all . And soon as you wagered your bonus you’ll stop winning . It’s a joke .
  • They’ll fleece you of every last cent you have .
  • There a SCAM SCAM SCAM
  • PLAYERS BEWARE SCAM SCAM SCAM
NineCasino
Hello, Filthy101!

We are sorry that our site did not meet your expectations.
Please be assured that the games on our platform on our site are absolutely fair since we cooperate with the best providers in this field.
Winning combinations are generated entirely at random, and outcomes are not predetermined. As a result, it may take some time before you land a win.
Additionally, we would like to remind you that winnings are not guaranteed. We strongly encourage you to play responsibly and within your means. We strongly encourage responsible gaming and advise you to play within your means.

Best regards,
NineCasino Team
• 7 months ago
I played at NineCasino and, after meeting all verification requirements (ID, proof of address, bank funds over €150,000, transaction hash in USDT from a cold wallet), my withdrawal is still blocked.

They are demanding impossible data in crypto transactions, such as the sender's name or IBAN.

Most worrying is that NineCasino's support and verification system appears to be exactly the same as Lazybar's, raising concerns about data sharing between brands without consent.

I expect an immediate solution, otherwise I will proceed with formal complaints and make a public record.
NineCasino
Hello, pallabuco!

We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform. As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.
In line with our policies, withdrawals can only be processed after successful verification. By registering on our website, you acknowledge that you have read and accepted our Terms and Conditions.
We regret any inconvenience the verification process may cause, but please understand that we strictly adhere to our established rules and policies to ensure a secure and fair gaming environment for all users.

Best regards,
NineCasino Team
• 8 months ago
I started using this casino in January of 2023, and it's been one of my main ones since than. I earned the gold ViP status, so I also am an actual VIP member now, and its comes with so many incentives- I love it!. Plus we earn some cashback every Monday, after we deposit.
  • Fast Verification
  • Fast Withdrawal through etransfer method
  • Great daily missions to win coins to buy spins or money
  • Sometimes withdrawals take 24 hours to complete, because it usually takes 3-5 hours on most days.
NineCasino
Hello, krissa198824!

We truly appreciate your wonderful review! It’s incredibly rewarding to know you had a great experience with us. Your satisfaction is our top priority, and your feedback reassures us that we’re delivering the best service possible. Thank you for your support. We look forward to serving you again soon!

Best regards,
NineCasino Team
• 8 months ago
I'm really disappointed! 😡 The site looks good, but the withdrawal takes forever. Of course, the deposit was immediate, but when I wanted to withdraw my money, the problems started. I had to send tons of documents, and my withdrawal was still delayed again and again. The support only gives standard answers and doesn't really help. Doesn't really feel fair - I certainly won't play here again! 👎
NineCasino
Dear FaunaF,

We understand that verification is not the most pleasant procedure and may take some time, but it is a mandatory process on our website. According to our terms and conditions, clause 7.4, we have the right to request identification documents, as well as verify deposit/withdrawal methods.
Rest assured that all data is protected and we take it seriously.
To summarize the above, we conclude that according to our rules, withdrawals will be processed after successful verification.

Best Regards,
NineCasino Team
• 9 months ago
First I'd like to firmly warn any person with sane mind to think twice before depositing their money in this casino beacause chances are you'll never receive your money back and your winnings if you happen to have any. In my few years of gambling I have never experienced something like this in a gaming platform or casino. I made a deposit around 500 euros on nine win 3 days ago and placed my first bet which i lost and am sure the house were beaming with delight. I placed another bet and won and after some time i accumlated over 1000euros and this is where things took a turn. I decided to create a withdrawal of only 50 euros to get a hang on how long it would take for the funds to reach my crypto wallet and after 24hrs my withdrawal wasn't even confirmed yet. After 28hrs the withdrawal was canceled and my fears were confirmed. First i saw on the app that i needed to complete my personal verification upon which i submitted my ID , live picture and it was verified successfully. I later got a mail that in order to successfully withdraw my funds i needed to upload proof of residence which i hastily did and it was verified successfully. Next they also wanted me to upload proof of my crypto transactions and a proof that the crypto wallet was mine haha and i did all that and was successfully verified. After that i decided to create a withdrawal of 950euros which was the amount left in my account and it was accepted. Barely even 1hr i noticed my account has been blocked turns out they got triggered by that. I received a mail that players from my country weren't allowed to deposit and play real money games at nine casino. Mark you they sent me an edited T&C that contradicts to the one displayed on their site and included my country among the restricted ones. Haha this is so lame from nine casino department because why allow me to deposit and put me through all that verification telling me after i complete it I'll be able to withdraw successfully. Now they are asking me for my crypto wallet address and full name to send me a refund of my deposit. Am even skeptical if they'll refund me anything.I simply curse the day i found this site and deposited money and played on this casino and to anyone who values his/her peace of mind please, I REPEAT DON'T TRY playing on this shady Casino. They won't pay you a dime if you win and waste your time then come up with something not in their T&C because all they want is your money. I bet they'll cease operating sooner or later.

P.S All the positive rewards are paid and promised bonuses to players who submit a positive reward.
  • Intuitive layout
  • Support system rude and unhelpful
  • Terrible odds
  • Dishonest and manipulative
  • Slowthy app
• 10 months ago
Casino famous many providers but once you get a win never come back because you will not win at least for a good few months !!!
I don't recommend
  • Fast withdrawals during the week
  • Good selection of slots Providers
  • Super friendly support
  • Rtp horrible
  • After a big win no more
  • Slots crashing
NineCasino
Hello, bombamen5!

We are sorry that our site did not meet your expectations.
Please be assured that the games on our platform on our site are absolutely fair since we cooperate with the best providers in this field.
Winning combinations are generated entirely at random, and outcomes are not predetermined. As a result, it may take some time before you land a win.
Additionally, we would like to remind you that winnings are not guaranteed. We strongly encourage you to play responsibly and within your means. We strongly encourage responsible gaming and advise you to play within your means.

Best regards,
NinceCasino Team
• 10 months ago
So I started playing nine casino a whew years and signed up using my old address as I've currently moved since then. I started depositing and playing here again. I normally ask for my address to be changed and make sure everything is right for my future withdrawls to be smooth. I was told by live chat after I asked for a address change update that it will be done!.

Months down the track I won 2,000 and wanted to withdrawl and was told my documentation wldid match my address.....

Therefore they never changed the address when I asked. After a whew days talking to many live chats agents and sending them proof of my address as of current and my old address it was never done .

After some time trying to get help with something so simple turned into a suspension to my account . The only way to undo the suspension was to provide id and proof of address. But guess what I have not lived at that address on the casino file in 3 years.

Which means all documentation that I may have are not not valid as of the 90 day rule.
So in other words.. I was never getting out a withdrawl and I'm never playing at this casino again not only by choice.. but because I can't proof who iam.

I've spent thousands here over the years and the one time I win I found out what this casino truly is. I'm a slot casino live streamers and have been playing online casino for over 15 years and been to more then 100 over the time and have learn which casinos or good and bad.

I have got experience to watch out for red flags and it's only know the red flags come out at nine casino once you win money.

For example once the casino know you wish to withdrawl they will try to add free spins to your account or some " special " random onnthe house bonus to your account

You may think this is good right? No!.. once you accept this bonus your no longer allowed to withdrawl till you finish the bonus wager giving you a chance to lose that money trying to wager that small crappy bonus thinking you got it without restrictions.... watch out for this.

This casino is smart and has been under the radar for along time as a good 9.5 review casino. But I'm telling you it's not all fun and games it's full of red flags and people who do not care and only shove there T & C at you for all your questions.. I have video proof of live chats and screen shots on how these people do not care.

Stay away from casinos like this .. it was be blacklisted
  • Nice to you so you make a deposit
  • Soon as you want to withdrawl there is lack of communication.
  • Change of address was never done to match my documentation.
  • Account was suspended
NineCasino
Hello!
We deeply regret that you've encountered this issue. Rest assured, that we carefully consider each situation on an individual basis. We operate in strict accordance with our terms and conditions, which we strive to uphold consistently.
We hope for your understanding.
Best regards,
NineCasino
• 10 months ago
I had a 300 euro cashback so I deposited a lot of money when it was time to credit the cashback they suspended my account and took it away.
  • Good games
  • Cashback not credited
  • Unfriendly support
NineCasino
Hi there,
We are sorry that our site did not meet your expectations. The satisfaction of our customers is very important to us and in order to examine your case in more detail please contact us via e-mail [email protected] and put "Trustpilot" in the subject, we will be glad to help you.
Best regards,
NineCasino Team.
• 10 months ago
I liked this casino, it's good, it doesn't have some of the games I like, but I didn't have any major problems. Withdrawals were quick and were actually made, so I know it's not a scam. I thought it was a good choice for those who want to have a bit of fun
  • Draws are fast
  • Fast verification too
  • There aren't some games I like
NineCasino
Hello!
Thank you so much for taking the time to leave an excellent rating. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Best regards,
NineCasino Team
• 11 months ago
Very low RTP. I played the same games at nine and another casino. At nine either no win or half as much as at the other. A very greedy casino. I recently had 200 spins in one game and nothing.
  • Fast deposits, lots of games, good contact
NineCasino
Hello!
We are sorry that you have not yet been able to win on our site, but we hope that your big win will not be long in coming. The RTP (return to player) of our slots starts at 95% and our high volatility slots have a chance to win the jackpot.
However, remember that winning combinations are determined completely randomly and it may take some time before you receive a win.
Winning is not guaranteed and we encourage you to play responsibly and within your capabilities.
Best Regards,
NineCasino
• 11 months ago
My account had been blocked for 1 or 2 years. I asked them to unblock it tonight. They did it. They waited for me to play and spend what I had and at 00:00 the account was blocked by them for no reason. Completely crazy casino.
  • Nothing
  • They unblocked my account at around 10pm and after I had lost 130 eur they blocked it for no apparent reason
  • They say it was the administration
  • They don't say why
  • They waited for me to spend money when they saw that I hadn't deposited any more they closed the account without my consent
NineCasino
Hello!
We deeply regret that you've encountered this issue. Rest assured, that we carefully consider each situation on an individual basis. We operate in strict accordance with our terms and conditions, which we strive to uphold consistently.
We hope for your understanding.
Best regards,
NineCasino Team
• 1 year ago
I like the layout and the fact that it has several game providers, there's plenty of choice to play with
  • Good games
  • Payment and deposit in crypto
  • Nothing to report
NineCasino
Hello!
Thank you so much for taking the time to leave a rating, your feedback will help us to improve our service. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Best regards,
NineCasino Team
• 1 year ago
Very disappointing company.
I deposited over 20 euros and received a bonus of free spins. I won some money with the free spins. In total, I lost all but 2 euros of my money and the bonus I had won. Then I won over 25 euros and after more games there was still 15 euros left in my account. When I wanted to play days later, my account was empty. I contacted support and they explained to me that I had lost my real money and that I only had bonus money left and that I had made the winnings with the bonus money. And that the bonus would be canceled after a certain time. And so would my winnings. In order to keep the bonus money, the bonus money would have to be wagered 40 times. Whatever that means. What is bonus money paid for if you can't keep the winnings? Why is the real money taken first before the bonus money is used? I find this method very questionable and it looks like a rip-off in my case. Luckily, I only lost 20 euros.
Absolutely not recommended due to idiosyncratic procedures and standard answers to questions.
NineCasino
Hello!
We are sorry that our site did not meet your expectations. However, we always try to reward our customers with good bonuses. Of course, all bonuses have its own wager requirements, but after completing them you are able to receive the winnings from bonuses.
The wager shows how many times the bonus amount must be played before the funds become real. You can read the rules in the promotions or bonus terms section.
We hope for your understanding.
Best regards,
NineCasino Team.
• 1 year ago
Nice website but downhill after there. From bonus with 40x that are out right scams. To low rtp rates making game crap and not fun to play. Withdraws taking over 1 week to get. Shocking casino
  • Nice website
  • Lot of games
  • Low RTP
  • Long Withdraws
  • Licence in dodgy country
NineCasino
Hello!
We are sorry that our site did not meet your expectations. However, we always try to reward our customers with good bonuses, moreover we have daily wheels with their prizes, loyalty program and a lot of others promotions. Of course, all bonuses have its own wager requirements, but after completing them you are able to receive the winnings from bonuses.
The RTP (return to player) of our slots starts at 95%.

Withdrawals, if made via bank transfer, are paid within 5 banking days, but usually much faster. You can also use e-wallets to receive your winnings within minutes.

Best regards,
NineCasino team.
• 1 year ago
The casino is good, the games are easy to navigate and the payment is fast enough.
  • The customer service is friendly but I wish they would be more helpful instead of just saying they are working on it
NineCasino
Hello!
Thank you so much for taking the time to leave a rating, your feedback will help us to improve our service. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Best regards,
NineCasino Team
• 1 year ago
I have been waiting over 60 hours for my Skrill deposit to arrive.

After 18 hours they sent me an email saying: We are here to inform you that your deposit is successful and will be credited to your casino account in a few banking days.

Skrill deposit taking "few days" completely unacceptable.

When I deposit, I want to play straight away. Do you think I want to play at this site 3 days after I deposit? Also the chat wasn't too profesional and site sometimes buggy.
  • Been waiting over 60h for my first deposit
  • Support gives no explanation, only "our team is working on it"
NineCasino
Hello!
We are truly sorry that you encountered such a problem and your deposit took a long time to be credited. We always try to solve the difficulties of our users and offer a timely solution. If you have any questions, you can contact [email protected] and put "CasinoGuru" in the subject, we will be glad to help you.
Best regards,
NineCasino Team.
• 1 year ago
From the ocean of scam sites, this one is probable the best i tried.
Many bonuse, normal wager, quick verification.
And the most important quick withdraws.

Did my first withdraw and in about half hour its was in my bank.
The second withdraw took a litlle bit longer (couple hours) and my third withdraw about a day. But all good.



  • proffesional
  • withdraw works well
  • good offers (for first deposits)
  • not so many game providers
NineCasino
Hello!
Thank you so much for the wonderful review. We are delighted to hear that you had a great experience with us. Customer satisfaction is our top priority, and feedback like yours lets us know that we're on the right track. We appreciate your support and look forward to serving you again in the future.
Best regards,
NineCasino Team
• 1 year ago
Great platform to play. Good offer. Interesting games.Good support service. Withdrawal takes few days , but its fast if you ask me . Seems as trustworthy and reliable casino.
  • Good offer
  • Reliable , Trustworthy
  • Good and Fast Support
  • I didnt find any negatives , maybe limits on withdrawals could be higher
NineCasino
Hello!
Thank you so much for the wonderful review. We are delighted to hear that you had a great experience with us. Customer satisfaction is our top priority, and feedback like yours lets us know that we're on the right track. We appreciate your support and look forward to serving you again in the future.
Best regards,
NineCasino Team
• 1 year ago
They use KYC to delay withdrawel. I provided bank statement, id, selfie with id, proof of address and so on. Then they asked for proof that my mobile number belong to me. Ive got corporate mobile supplied by the company i work for. They wanted me to get signed certificate from company that i work at that my mobile number belonged to me...
NineCasino
Hi there,
We are sorry that our site did not meet your expectations. The satisfaction of our customers is very important to us and in order to examine your case in more detail please contact us via e-mail [email protected] and put "CasinoGuru" in the subject, we will be glad to help you.
Best regards,
NineCasino Team.
• 1 year ago
I started playing a year ago, I won a significant amount of money, when I went to withdraw the problems started and I haven't been able to withdraw the money for a year, I have contributed everything they asked me to verify, they deny me verification because on a bank receipt When I made a purchase of €20, they charged me €23 (for the currency exchange commission) and by not putting in €20, which is what I entered, they do not verify me, I cannot do anything else since the bank has only offered me that receipt (which shows the card number, day of deposit, the name of the company...) is exasperating, a year with a large amount of money in the account without being able to Play, without being able to withdraw and without being able to deposit. And I really like the games it has, if this is solved I would certainly play again but it is becoming increasingly difficult for them to accept my withdrawal.
I try to communicate with them and they answer after three months, exasperating.
  • No withdrawal
  • They do not verify
NineCasino
Hi there,
We are sorry that our site did not meet your expectations. The satisfaction of our customers is very important to us and in order to examine your case in more detail please contact us via e-mail [email protected] and put "CasinoGuru" in the subject, we will be glad to help you.
Best regards,
NineCasino Team.
• 1 year ago
This has been one of my preferred casinos to play at in recent months, it's one of the few casinos where Pragmatic Play slots are available from Australia without using a VPN. Withdrawals usually takes under 24 hours, sometimes only a few hours, however I'm a little disappointed with my most recent withdrawal request. It has exceeded the 24 hr time frame that they state in their terms & condtions. I contacted support and they said it sometimes can get delayed up to 5 days! Unfortunately this is a big negative for me. One of the most important criteria for me when choosing a casino is fast withdrawal. Hopefully they this will improve and they will be more reliable in the future.

Apart from this slight disappointment, it is otherwise a great casino. Huge game library. And I like the way their bonuses work. It can only be wagered with bonus money. So real money gets played first, that means if you happen to get a big win early on, you can cancel the bonus and still keep your winnings and so you can make a withdrawal without having to wager.
  • Huge game library including Pragmatic Play slots (from Australia)
  • Bonus wagering requirement is x35 which is better than most other casinos with 40x, 45x or 50x
  • Nice website
  • Fast withdrawal (see below)*
  • Cool bonus system
  • Daily/Weekly cashback automatically issued to your account.
  • *Withdrawal is normally under 24 hours as stated in their T&C but my most recent request has taken over 24hrs
  • Could have a few more bonus offers
NineCasino
Hello!
Thank you so much for taking the time to leave an excellent rating. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Please, take note that withdrawals are approved by us within 24 hours, then the money must arrive in your bank account within 5 business days. The money can arrive either within 5 minutes after our approval or after 4 days.
Best regards,
NineCasino Team
• 1 year ago
Good morning,
After constantly getting the advertisements, I tried my luck and deposited €20. With some bonus it was €40. I turned the €20 in real money into €200 within 7 days. Now my account has been set to €0 on the grounds that I would have had to wager 40x with the bonus. I used the bonus money a day ago and my real money became bonus money with questionable conditions.
  • Fast customer service
NineCasino
Hi there!
Please, take into consideration, that the bonus was only valid for 7 days. You had to wager the bonus by playing the sum of it 35 times, i.e. playing slots (not table games etc) 700 EUR in total. After this you could receive the remaining money on the bonus balance as real money.
Since you didn't manage to do so, the bonus has expired, we are sorry.
But we remind you that you still have 50 free spins, which you can activate in the Wallet and Bonuses section.
Best regards,
NineCasino Team.
• 1 year ago
I earned about 30 thousand Mexican pesos, I try to withdraw and nothing won't let me withdraw, it cancels my withdrawals all the time :( someone from Mexico who knows, I won't lose hope, I'll update you
  • Update: they already paid me
  • I didn't want to deposit, the withdrawals are canceled
NineCasino
Hi there,
We are sorry that our site did not meet your expectations. The satisfaction of our customers is very important to us and in order to examine your case in more detail please contact us via e-mail [email protected] and put "CasinoGuru" in the subject, we will be glad to help you.
Best regards,
NineCasino Team.
• 1 year ago
I have being trying to withdraw my gains for over a month, I contact the support over 30 times trying to fix the issue, at the beginning I was able to proceed with withdrawal but for some reason they would denied it, the reason they said to be my account was incorrect so I call my bank research all the right information to put in but even so they insisted to say that was incorrect, next they ask me to clean cookies and all those things, so I did after that not even a withdrawal I was able to make because they site was saying that my currency was not accepted. So I exchange so many email through this month and they always asking to wait that they are trying to fix, which is fair enough, but after a month with no solution I start to believe that they never will pay me. They also have a community messenger on they website and I seem so many people complaining about withdrawals issue. So if you think to play in this website I would recommend to look for other casino, has so many other good ones that I played before and no issue for withdrawal. I’m just writing this so you don’t waste your time and money with not reliable casino.
I have being contacting them through email and no solution ever provided.
  • No withdrawals
NineCasino
Hello, dear!
We are sorry that your experience at NineCasino didn’t quite match your expectations. We would like the opportunity to investigate your feedback further. Please could you contact as at [email protected] We’ll work with you to resolve any issues as quickly as possible.
Your satisfaction is important to us, dear, and we will do our best to improve a current casino system.
Best regards,
NineCasino Team.
• 1 year ago
Very satisfied with Ninecasino! I've been playing exclusively with them for the last few weeks and always happy with the Live chat, they're real humans behind the screen and are very quick giving fast resolution to issues and are very generous! Withdrawals usually take less than 12hours which is awesome. Game selection is off the charts! You'll get entertainment for hours with so many providers to choose from :)
  • Lots of game providers and game selection
  • Live chat very friendly and helpful everytime
  • Daily cashback
  • Withdrawals are fast considering other casinos
  • I wish they issue more no deposit bonuses on a regular basis
  • It can be hard to climb to a higher VIP level, takes a long time to level up in my experience
  • Sometimes website glitches a bit
NineCasino

Good day!

Thank you so much for your kind words, dear. We really appreciate you taking the time out to share your experience with us .We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Best regards,
NineCasino Team
• 1 year ago
Few providers, very high minimum withdrawals, very slow Pix withdrawals, terrible support, account closed at this terrible casino
  • Few providers
  • Slow withdrawals
NineCasino
Hello, dear!
We are sorry that your experience at NineCasino didn’t quite match your expectations. We would like the opportunity to investigate your feedback further. Please could you contact as at [email protected] We’ll work with you to resolve any issues as quickly as possible.
Your satisfaction is important to us, dear, and we will do our best to improve a current casino system.
Best regards,
NineCasino Team.
Safety Index explained

Safety Index of NineCasino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of NineCasino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.3/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Unfair terms and conditions

  • Unreasonably short time frame for providing information within KYC processes
    T&C copied from the casino's website (in English):
    Read more

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