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Boo Casino Review

Name: Boo Casino Review
Item: Boo Casino
Rating: 5.3

5.3/10Safety Index Below average by Casino Guru

Boo Casino Review

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Important (2)

Visit Casino

Show company details

Payment methods

Show all (21)

Withdrawal limits

per month

€5,000

Owner Green Feather Online Limited

Established 2019

Estimated annual revenues

> $5,000,000

Licensing Authorities

Malta (MGA)

OverviewBonusesUser reviews43Safety Index explainedDiscussion136Payment methods21

Important: Low daily withdrawal limit (less than $500) This casino applies a low withdrawal limit (less than $500 per day). Because of this, it might take you a long time to withdraw your funds if you manage to win big.

Important: Win limit of €100,000 per day This casino has a win limit rule. You will not be able to win more than €100,000 per day.

Boo Casino Review

Boo Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.

Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Boo Casino scored a Below average Safety Index of 5.3, indicating below-the-average safety and fairness, making it a less than ideal choice in terms of the evaluated factors. Continue reading our Boo Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Safety Index – Boo Casino fairness and safety

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Boo Casino, we have looked closely into the Terms and Conditions of Boo Casino and reviewed them. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Taking the significance of our findings regarding the fairness of this casino's T&Cs into account, we urge you to look for a casino with fairer T&Cs, or to proceed with caution should you decide to play in this casino anyway.

Based on our estimates or gathered data, Boo Casino is a very big online casino. In relation to its size, it has an average value of withheld winnings in complaints from players. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

As far as we are aware, no relevant casino blacklists mention Boo Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

In our comprehensive review of all relevant aspects, Boo Casino has attained a Below average Safety Index of 5.3. This casino is not a good fit for players in search of an online casino that is committed to fairness.

Note: According to our records, Boo Casino is related to 4 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Boo Casino. They resulted in a higher Safety Index than this casino would have without related casinos.

Terms and Conditions of Boo Casino evaluated

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Boo Casino to be unfair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about Boo Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 3 complaints directly about this casino in our database, as well as 3 complaints about other casinos related to it. Because of these complaints, we've given this casino 6,191 black points in total, out of which 211 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Boo Casino user feedback and reviews evaluated

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Boo Casino has a Terrible User feedback score based on the 43 user reviews in our database. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Licenses and company data

Boo Casino is owned by Green Feather Online Limited and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.

Boo Casino has been granted a gambling license in Malta issued by Malta Gaming Authority.

Payment methods, win and withdrawal limits

Boo Casino supports 21 payment options. This includes: Neteller, Skrill, PaysafeCard, Payz (ecoPayz) , Mastercard, VISA, Trustly Pay, Neosurf, AstroPay, Flexepin, PayTrail, PIX, Jeton, Banco Estado, Help2Pay, JCB, OXXO, CashtoCode, WebPay, Interac, SPEI.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits	Win limits
EUR 5,000 per month	EUR 100,000 daily net win limit

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at Boo Casino in the table below.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7
French			24/7

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Boo Casino, managing your account, withdrawals, or other matters. Boo Casino has a good customer support, judging by the results of our testing.

Casino games and slots available at Boo Casino

Boo Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games from 52 game providers are offered. This includes NetEnt, Nolimit City, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Evoplay, Ezugi, BGaming, Endorphina, Wazdan, Habanero, Spinomenal, 1X2 Network, Booming Games, Iron Dog Studio, Prospect Gaming, Old Skool Studios, Half Pixel Studios, Platipus, Slingshot Studios, Alchemy Gaming, Fortune Factory Studios, Spribe, All For One Studios (ALL41), Gamomat, Revolver Gaming, Foxium, Triple Edge Studios, Gameburger Studios, Real Dealer Studios, Gaming Corps, Leap Gaming, Switch Studios, Neon Valley Studios, Fugaso, Skywind Group, Iconic21 (BETER Live), Pulse 8 Studios, Peter & Sons, Fazi, SpinPlay Games, Neko Games, Games Global, Just For The Win, Snowborn Games, Stormcraft Studios, Ruby Play.

Bonuses and codes offered by Boo Casino

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Our database presently holds 4 bonuses from Boo Casino, which are listed in the 'Bonuses' section of this review.

Note: Our separate page features details on Boo Casino bonuses for additional information about this casino's offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (21)

Withdrawal limits

per month

€5,000

Games

Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (3)

English customer support

All languages (3)

English live chat

All languages (3)

Game providers

Show all (52)

Casino screenshots

Positives

Good selection of game providers
Extensive collection of live dealer games
Wide range of currencies

Negatives

Possible deposit and withdrawal fees
Maximum daily win limitation
Not all payment methods are available for all countries

Interesting facts

Live chat support uses the auto-translate feature for some languages
Medium sized international casino

Author: Dominika Lakotova Last updated: 18 Aug 2025 Anything incorrect or missing? Let me know

Boo Casino bonuses

Browse all bonuses offered by Boo Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Boo Casino

This is a place to share experience with Boo Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Terrible

Rated by 43 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

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Casino Guru

We want players to understand gambling.

cuentacasinocuenta

Bronze

Mexico

• 10 months ago

It is a pleasure to navigate the site, the designs are very good and interesting, and it is also very explicit and very clear in the instructions.

One of the best fun and entertaining hobbies that contributes to mental activity, I recommend it!!!
De los mejores pasatiempos divertido y enteretenimiento que contribuye a la actividad mental, lo recomiendo!!!
The animation experience is very good
La experiencia de animaciones es muy buena

The hours pass quickly
Se pasan las horas de forma rapida
It's hard to leave until it's over
Es difícil dejar hasta que concluya

Hyperbolic

Diamond

Serbia

• 1 year ago

Boo casino, as well as the other 3 casinos that have the same management (b casino, galactic wine, Mr. Fortune) is best avoided. Payments to players are delayed for months, or even not paid at all. There are currently hundreds of player complaints across all sites similar to casinoGuru.

A large selection of providers,
Велики избор провајдера,
Excellent RTP of slot games
Одличан РТП слот игара
Various bonuses and promotions
Разни бонуси и промоције

The casino delays the payment, or even does not pay out at all
Казино одуговлачи са исплатом, или чак уопште не исплаћује
Absolutely unsafe casino
Апсолутно несигуран казино

mjayare654

Gold

New Zealand

• 1 year ago

as much as i like the sister site casinos galactic wins and bcasino im down countless deposits at this casino and honestly have nothing but hate for it i refuse to deposit till i win something from a no deposit on this site games have EXTREMELY questionable RTP i finally got a decent ish win 370$ and couldnt even beat my 1300~ wager with 370$ i was absolutely livid

chance for daily no deposit spins upon login
wagering allowed at non progressive jackpot slots
fairly decent daily promos
low min deposit

few payment and withdrawal methods
supports basically non existant
unbeat no deposit wagers stack (reset by deposit)very questionable RTP

kipa59

Bronze

Finland

• 1 year ago

I've been waiting almost a month for a €100 withdrawal. I have sent all the required documents, the purpose of which I do not understand. Now they don't even bother to answer inquiries. It doesn't go well if they embezzle the money of an old, almost blind pensioner!

jjorusovich

Silver

Argentina

• 1 year ago

I played in this casino. They have quite ice bonuses and games. But at the time I played without a bonus and won some money, they confiscated my winnings stating they I am delaying game rounds.

A lot of games
good bonuses

Can confiscate winnings
complaint departments does not respond

lopezahumad

Bronze

Chile

• 1 year ago

Casino voided my balance simply stating that I placed the bets equal, zero or low margin bets. I played only with 1 EUR bets

They give good bonuses

Casino can confiscate yor winning from bonuses

calderonmorales030

Bronze

Mexico

• 1 year ago

I wagered my bonus and claimed a withdrawal. After that casino declined the withdrawal, rejected my bonus and added the amount again, with the wull wagering, stating that my bonus was not wagered.
I completed the wager again and claimed a withdrawal.

Now they just do not paying me back.

good games

casino cheat with the bonus
they are not allow you to withdraw you winnings

riverdustmine1

Silver

Canada

• 1 year ago

boo casino chat kept telling me to deposit large amounts of money allot of times... I deposited and deposited and games I usually play would personally Glitch, Not win anything or even connect to bonuses especially on another game i play... i felt scammed of approx $6500 and I told Boo it didn't seem normal as there regular chat POP UPS told me to keep depositing LARGE amounts of money....They kicked me out when I had a concern about it... I then went to Malta Gamming authority...I heard nothing back... just terrible really... STILL HAVE NOT HEARD FROM MALTA GAMING AUTHORITY. If I send another patient email ask Malta what's going on, they send a threat letter that they will take longer to Respond! And never respond.

So then, Isn't it time for people to Stand together and Finally be more in control and be Reimbursed Thousands of YOUR personal banking Money Back in your bank. Finally get all your Personal I.D and banking and your phone number Erased from Online Sights... It is time for fairness and to b more in control of scam Entertainment.
Malta Gaming Authority is NOW emailing BUT sending my case to eCOGRA
UPDATE DEC 24/23
Ecogra will shift you to the side tell u to FIRST deal with OPERATOR OF Casino... You First now do that and OPERATOR (in this case, Green Feather) does not respond... Then ECOGRA will not respond...
Definately need Online True Investigators for the Public so YOU ACTUALLY are safe and are HEARD...
Update:
Boo support will not assist to their Operator that I want to ESCULATE $6500 issue... Ecogra tells me to FIRST DO THAT...
I still wait for BOO and OPERATOR to respond... it is now Jan 2024

scam

cosmejr

Bronze

Brazil

• 2 years ago

This Casino does not pay for deposits, there are several options, including Pix, which is instantaneous, but for withdrawals, there is only one option for international bank transfer, which takes days or even weeks, and chat cant help, but the biggest problem is that this Casino does not pay, I made a withdrawal request for R$600 and then After 10 days they canceled the withdrawal and disappeared with the balance, don't waste your time

Does not pay
Não paga

Glamors12

Silver

Finland

• 2 years ago

DO NOT PLAY AT THIS CASINO! GO read my complaint about the casino, which was resolved in my favor and the casino got a lot of black points for its operations!
1. An irresponsible casino that does not follow the policy of responsible gaming.
2. Finds a thousand reasons not to pay your winnings.
3. Email doesn't work, customer service doesn't work. I have been waiting 4 weeks for an answer to my complaint, without success.
4. The Casino has had its Gaming License suspended by the MGA due to several violations.

Customer service is not working
Asiakaspalvelu ei toimi
Email is not working
Sähköposti ei toimi
Winnings are not paid out
Voittoja ei makseta
No valid license
Ei voimassa olevaa lisenssiä
Irresponsible casino
Vastuuton kasino

Tacchan

Bronze

Japan

• 2 years ago

I got a 400% deposit bonus email, and when I got the bonus by depositing about $5 and played, I got a big win of about $2000 before using up the deposited amount. After that, I played until I thought I had rolled over, withdrew about $500 from the remaining balance, and submitted various documents. I waited for about a week and didn't hear anything, so I made an inquiry via chat.
A reply to wait for an email.
Immediately after that, an email came and the maximum withdrawal amount was about $ 200, so the withdrawal request was reduced to the maximum withdrawal amount and the balance became 0.

When I saw the bonus email, it certainly stated that the maximum withdrawal amount from the bonus was about $200.
However, this time it was the winnings before I started using my bonus balance.
Also, when I inquired via chat, when I received the deposit bonus, the maximum withdrawal amount from the deposit + bonus was about $ 200.

Despite the fact that "real money balance" and "bonus balance" are listed separately on the account page, the maximum cash out amount is applied to the deposit that receives the bonus, including the real money amount. That's what it means.

And it is not written in the terms of "when the maximum cash out amount is applied".

In any case, since the winning money is about $ 5, I will give up that I did not understand the bonus terms of this casino for the reduction of the withdrawal request amount and the confiscation of the remaining balance. However, 55 times or 60 times the betting requirement is difficult, and considering the withdrawal limit, I think it's a pretty disadvantageous contract. It is salvation that it was not a large amount of deposit.

As for the $200 that I am requesting now, even if it takes some time, I just hope that it will reach the drawer safely.

Regarding support, I feel that the chat response is basically lacking in words, probably because it is not a Japanese-compatible chat.
That's how I felt, so when I gave the chat rating 1 star, in the next chat, I was told, 'Don't forget to give me a 5-star rating.'
I think that it is a line that feels quite uncomfortable if it is Japanese correspondence.
I feel that the email is relatively polite.

As mentioned above, withdrawals are very slow. I don't know how long I would have been kept waiting if I hadn't contacted you this time. I will try to contact you again this time when there is no news for a while.

Problems often occur in casino site systems. Anyway, there are many loading errors from the freeze of each game depending on the time of day. It seems that there is no difference depending on the game title or provider.

I don't particularly care because there aren't many wins that are caught in the daily win amount and win count limit, but the maximum withdrawal amount for each bonus is relatively low. I don't see many casinos with withdrawal limits, especially for deposit bonuses.

400%の入金ボーナスメールをもらい、約＄5程の入金でボーナスを取得し遊戯したところ、入金した額を使い切らない内に約＄2000程の大きい当たりを引きました。その後ロールオーバーした思われるところまで遊戯し、残りの残高の内、約＄500程の引き出しをかけ、各種書類を提出したました。１週間ほど待っても何も音沙汰が無かった為チャットから問い合わせ。
メールを待てとの回答。
直後にメールが来て最大出金可能額が約＄200ほどとの事で、出金リクエストが最大出金額まで引き下げられ、残高は0に。

ボーナスメールを見たところ確かにボーナスからの最大出金額は約＄200の記載がありました。
ただし、今回はボーナス残高を使い始める前の勝利金でした。
またチャットで問い合わせしたところ、入金ボーナスを受け取った時点で、その入金額+ボーナスからの出金最大が約＄200との事でした。

アカウントページには『リアルマネー残高』と『ボーナス残高』が分かれて記載されているにも関わらず、ボーナスを受け取る入金についてはリアルマネー分も含めて最大キャッシュアウト額が適用される。という事です。

そして、『どのタイミングから最大キャッシュアウト額が適用されるのか』という事は、規約には書かれていません。

いずれにしても約＄5ほどからの勝利金の為、今回の出金リクエスト額の引き下げ及び残りの残高没収は自分のこのカジノのボーナス規約に対する理解が出来ていなかった、と諦めます。しかし、賭け要件の５５倍や60倍も難しいですし、出金上限も考えると結構不利な規約だと思います。大きい金額の入金ではなかった事が救いです。

あとは今リクエストをかけている＄200ほどだけについては時間がかかったとしても、無事に引き出しまでたどり着く事を祈るばかりです。

サポートについては、日本語対応チャットではないせいか、基本的にチャットの対応は言葉不足に感じます。
そのように感じたのでチャット評価に星1をつけたところ、次のチャットでは、『5つ星評価を忘れないで下さい』と言われました。
日本語の対応だとかなり不快にも感じるセリフかと思います。
メールは比較的に丁寧な内容に感じます。

上記のように出金についてはとても遅い。今回も問い合わせしなかったらいつまで待たされたか分かりません。今回もまたしばらく音沙汰無くなったら問い合わせしようと思います。

カジノのサイトシステムについても不具合が良く発生します。とにかく各ゲームのフリーズからの読み込みエラーが時間帯によりとても多い。ゲームタイトルやプロバイダーによる差では無いみたいです。

１日の勝利金額、勝利回数制限に引っ掛かるほどの勝利はあまりないので特に気にならないですが、各ボーナスについては比較的出金上限金額が低い。特に入金ボーナスで出金上限のあるカジノはあまり見ないです。

Deposit bonus bonus amount and number of free spins are high
入金ボーナスのボーナス額やフリースピン回数は多い

There is a withdrawal limit even for the real money balance of the deposit that received the deposit bonus Poor support chat response Slow withdrawal request approval Many loading errors
入金ボーナスを受け取った入金のリアルマネー残高についても出金上限がある
サポートチャットの対応が良くない
遅い出金リクエスト承認
読み込みエラーが多い

haroldobang

Bronze

Brazil

• 2 years ago

I'm trying to make a withdrawal but without result I entered the chat it asked me to wait for the withdrawal I was requested on 06/11/2033 but so far nothing the chat is not working and by email I have already sent several emails and they do not respond today is the 17/06/2023 and no payment said my payment was approved but I didn't receive anything in the account said 24 hrs and more than 2 days have passed
Today is already the 20/06/2023 my withdrawal request was approved on the 15/06/2023 but nothing fell into my account I just asked to wait and be calm that it will take 5 days to make a withdrawal will it fall same?

Does not fulfill what it offers does not pay
Não cumpre o que oferece não paga
Chat does not work after you request a withdrawal I have a withdrawal request in the amount of 510.00 but I have nothing else to do I have already sent all the necessary documentation that was requested simply asked to be patient but 4 days have passed
Chat não funciona depois que vc solicita um saque estou com um pedido de saque no valor 510,00 porém não tenho mais o que fazer já mandei toda a documentação necessária que foi pedido simplesmente pediu para ter paciência mais já se passaram 4 dias

dsdasd

Platinum

Brazil

• 2 years ago

I like this site, promotions are good, only the value is high, but it is functional, I already got a 400% bonus. They keep what they promise, friendly and attentive service.

great service
Atendimento ótimo
good promotions
Promoções boaS
Optimized website
Site otimizado

High promotion rollover
Rollover de promoção alto
Sometimes give an open game bug
As vezes dar um bug de jogo aberto

carkonvr

Silver

Brazil

• 2 years ago

I made a promotion payout with a free spins bonus. The reported rollover was 25x. I received about 70 reais in the rounds and I was playing to rollover. I managed to rollover and in the end I had 200 reais available to withdraw. I requested the withdrawal and they sent me an email to confirm my data. I had to send proof of address 3 times to be accepted. After a week I received the 200 reais. Today, to my surprise I am informed by email that I WILL NOT RECEIVE ANY MORE BONUS FROM THE CASINO. And now reading these reviews I will never go back.

Denied fully visible official documents
Negou documentos oficiais totalmente visíveis
The rollover seems low but it does not compensate for the delay in releasing the amounts earned/confirmations
O rollover parece baixo mas não compensa a demora para liberação dos valores ganhos/confirmações
The physical address looks like an abandoned callcenter
O endereço físico parece um callcenter abandonado

Suely

Unregistered user

Brazil

• 2 years ago

I played and made profits at the casino, I talked to the support who said that to withdraw I needed to send documents to the support and I did it correctly, I requested the withdrawal and they said I had up to 05 days to pay, I entered my game account today and the money just disappeared , all the amount of profits I obtained disappeared like magic, I'm trying the support and so far nothing and they credited 50 reais to my account, I think it's a lack of respect for the user, we lost time and money on the platform and anyway we ended up doing it plans with that amount won at the casino

Super upset and feeling aggrieved
Super chateada e me sentindo lesada

teejuthar

Bronze

Thailand

• 2 years ago

I requested withdrawal over 2 weeks on 12 Feb'23 but I didn't get the fund transfer untill now, that is not problem about transfer method because if same like that reason it should not over 2 weeks, I think they want scammed the money because can deposit but can't withdrawal.

Can't withdrawal fund or any won.

meguzo19810405

Bronze

Japan

• 2 years ago

Casino where you can't withdraw Insufficient ID within 2 weeks → Congested → Withdraw within 48 hours → Congested → Withdrawal system error → Error is a lie and withdrawal is pending

Isn't it weird that every day you can't withdraw for a different reason?

Emails that do not withdraw due to various lies will not be answered, and chat will be disconnected
色んな嘘で出金しない
メールは返信なし、チャットも切断される

edgardheckmann22

Silver

Brazil

• 2 years ago

The casino is great until you try to make a withdrawal, they treat you wonderfully, but from the moment you try to make a withdrawal, that's it, a saga will begin for you to receive your money, I did all the steps correctly and the casino refuses to accept a credit card bill as proof of address, which I use in several other casinos and various sites for registrations, receiving orders and everything else.

O design do site é legal

withdrawal processing
Document Analysis
Few means of withdrawal

Chrismc

Bronze

Canada

• 2 years ago

I have been dealing with with this casino for about a year now and it started out really good and just after Christmas things have been going down hill. Management that have no idea how to do that job and the great Management they fired I'm a vip and I'm definitely not happy with this casino or the other 3 casino they have . Head Management needs to give their heads a shake before appointing Management..their is only one manager there that has kept me from deleting all my accounts. Th*o

Always paid me out all my money

Tradind31

Unregistered user

Brazil

• 2 years ago

This shit should never be called a casino... and a shame for the bookmakers that pay... I deposited 25 I managed to make 2000 I went to withdraw 1000 they didn't approve yet all the money disappeared... not that disgrace it's good...for the love of God never deposit and it's HORRIBLE

Ridiculous customer service
Atendimento ridículo

Hunii

Unregistered user

New Zealand

• 3 years ago

Love this casino, so many exciting bonuses to choose from

Chaly

Silver

Mexico

• 3 years ago

Got an email i had 10 free spins, went there, couldnt log in and when trying to change password says the email didnt exist (how? if im receiving emails hahaha) chat told me that my account/email didnt exist and ended chat.. without any type of solution nothing, guess since i never made a deposit there (did on sister sites) they just deleted the account? More reasons NOT to deposit anything.

Twiztidbonez

Bronze

Canada

• 3 years ago

Same as the rest in the end.
It's hit and miss, the first 3 people I have dealt with were pretty amazing , even spoke to the manager who was a great guy. After depositing about 20 times between here and their 2 sister sites, bcasino, and galaxyno. With zero mention of kyc or anywhere to upload it. I finally win $200 and request a withdrawal thru same method I deposited. They hit me with kyc, totally understandable but I lost my ID , i'm waiting on a new one in the mail it will be a week or so most likely for the government to issue a new one and send it out. So I go to support just to ask for well....support. I just wanted to ask if there is any other method to verify in the meantime, I have 3 or 4 other forms of ID issued from the government or branches of, but none have photo. Statements from multiple bank accounts, including the one I used to deposit. Tax returns, pay stubs. If your so hung up on specific Identification to verify request it upon sign up or deposit. I have no issue with Identification verification. But this is not the way to do it. I don't believe they even have a way to upload until you are cashing out and they spring it on you. So I asked him if these other forms of ID be sufficient for now, I figured it's worth a shot, the guy copy's and pastes the same thing I got in my email. And threatens to ban me for using the word "dang" , before he proceeds to essentially hang up on me. Apparently for saying , "I don't know where you guys hide the 'dang' identification upload button." Is vulgar and abbusive. Wow, I understand the main issue is me not having my ID atm. But is this the proper order to do things? I deposit my own money about 20 times no problem ask for a some back and you can't answer a couple questions.

Date of experience: September 26, 2022

Support hit and miss
Decent selection of games
Bonuses frequently

Complicated bonus playthrough.
Cannot locate kyc upload until withdrawal requested.
Microgaming games glitchy and not working at times.

olegarnautov

Silver

Ukraine

• 3 years ago

I am in the occupied territory of Ukraine and I use a Russian provider, because of this I use a VPN. But this casino does not allow you to register with a VPN, when I want to do it without it, it turns out that this casino is blocked by my provider. It is a pity that the casino blocks VPN, because in such situations it must always be used.

Ridiculous rules such as banning the use of VPN services.
Неліпі правила по типу заборони використання VPN сервісів.

Frosty442

Bronze

Canada

• 3 years ago

very very good casino, exceptional and very generous bonuses! hours of fun! I recommend it to everyone,

Customer service
Assistance

Arcain

Silver

Brazil

• 3 years ago

look what a RIDICULOUS website.

we have a whatsapp group, I commented that I had received a free bonus on BCASINO, website of the same operator as BCASINO and GALAXYNO. My friends promptly went to check it out, and they had also received it.

As I received the offer by email, I went straight to BCASINO. I played the bonus and that's it. They went to check on the other sites, and they had received it too.

They have never deposited a cent on the sites, I regularly participate in the deposit bonus promotions they offer at all three casinos and I get nothing.

I went to question them, and now draw your own conclusions. To summarize: it is much more advantageous not to deposit in these ridiculous casinos, with extremely dubious RTP's, which do not EVEN let you activate those easier free spins modes offered in games like Gates of Olympus, Sweet Bonanza and etc, that ask you to spin THREE times the deposit itself without any bonuses to be able to withdraw, as you will receive alluring freebies weekly. It's not the first time I've noticed this, it's just that this time I realized how dirty they are. If you start to deposit, in their minds the mission is accomplished, another customer won, we don't need to do anything else but offer these bonuses with rollovers and SUBSTANTIALLY unfair conditions to the player that everything is fine.

STAY AWAY from these casinos.

if anyone finds it show me
se alguém encontrar me mostre

extremely unfair conditions for players, whether in the bonus or in the deposited money itself, which force you to spin at least 3 TIMES in order to withdraw
condições extremamente injustas para os jogadores, seja no bonus, seja no proprio dinheiro depositado, o qual te obrigam a girar pelo menos 3 VEZES para poder sacar

alexandrugrecu710

Silver

Netherlands

• 4 years ago

I just open an account with them and it looks very good. I mean i never get so many big wins in such a short time after i register on this website.

looks like a fair casino
they have blueprint and big time gaming providers i like the most
i had more big wins then any other casino in a short time

games go jerky sometimes(maybe i need to upgrate my computer)

Safety Index of Boo Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Boo Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average5.3/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be unfair

Not found on any relevant casino blacklist

Average value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Important: Win limit of €100,000 per day This casino has a win limit rule. You will not be able to win more than €100,000 per day.

Unfair terms and conditions

Playing restricted games while wagering bonuses may forfeit bonus balances
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Detection of some basic betting techniques may result in confiscated winnings
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Unreasonably short time frame for providing information within KYC processes
T&C copied from the casino's website (in English):
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Improper player behavior as grounds for confiscated winnings
T&C copied from the casino's website (in English):
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Other factors

Low win limit: €100,000 / day (net win)
Low withdrawal limit: €5,000 / month

Complaints about Boo Casino and related casinos

(286)

286All0Opened6Unresolved69Resolved211Rejected

Complaints directly about Boo Casino

Our verdict Player stopped responding

Withdrawal of player's winnings has been delayed.

The player from Mexico had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. We informed the player that it was common for withdrawals to take time due to KYC verification or high volumes of requests. After the recommended waiting period, we reached out for updates but received no response. Consequently, the complaint was closed due to the lack of communication from the player, although he retained the option to reopen it in the future.

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Closed Submitted: 12 Nov 2025

Disputed amount: Mex$1,700

Our verdict Other

Player's withdrawal request is significantly delayed.

The player from Mexico faced significant delays in withdrawing his winnings, despite having a verified account and submitting all necessary documents. He had been waiting several days for his requests, which ranged from 400 to 3371 pesos, to be processed without resolution. The Complaints Team acknowledged the player's concerns but stated that without a real-money balance in his account, they could not proceed with the investigation. Consequently, the complaint was closed as the player chose to discontinue the matter.

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Closed Submitted: 01 Jul 2025

Disputed amount: Mex$3,371

Our verdict Player stopped responding

Player is unable to cash out.

The player from Mexico faced difficulties with the casino as he was unable to withdraw his funds. The Complaints Team attempted to assist by reaching out for more information regarding his situation and extended the response time. However, due to a lack of communication from the player, the investigation could not proceed, and the complaint was closed at that time.

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Closed Submitted: 25 Apr 2025

Disputed amount: Mex$1,000

Our verdict Player stopped responding

Player's winnings are confiscated.

The player from Finland had won €70 using free spins but faced a problem when attempting to withdraw €50, as the casino canceled the withdrawal and nullified the winnings. The casino stated that the winnings were confiscated due to a breach of maximum allowed bet rules while playing with a bonus. The player did not respond to further inquiries from the Complaints Team, which led to the rejection of the complaint. The Complaints Team remained open to the player reopening the complaint in the future.

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Closed Submitted: 26 Jan 2025

Disputed amount: €50

Our verdict Player stopped responding

Player faces delayed reward after verification.

The player from Mexico agreed to a verification process initiated by the casino but did not receive the promised reward after several days. He expressed concern over the casino's professionalism and accountability regarding payment issues. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation. The player was informed that the complaint could be reopened at any time.

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Closed Submitted: 18 Jan 2025

Disputed amount: Mex$140

Our verdict Player stopped responding

Player's account was blocked after submitting a withdrawal request.

The player from South Africa was blocked and unable to withdraw funds from the casino. The Complaints Team had attempted to gather information regarding the player's situation and requested clarification on several points, including KYC verification and prior withdrawals. However, due to the lack of response from the player, the investigation could not proceed, resulting in the rejection of the complaint.

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Closed Submitted: 17 Aug 2024

Disputed amount: R500

Our verdict Other

Player's winnings are delayed.

The player from Argentina won a prize at Boo Casino on 07/27/2024 but had not received the payment. Despite submitting all necessary documents, support only advised to wait without providing a resolution. The Complaints Team informed that the issue was closed due to the player's loss of funds while waiting for the withdrawal, emphasizing the importance of managing gaming habits and suggesting self-exclusion tools for future assistance.

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Closed Submitted: 02 Aug 2024

Disputed amount: $150,000 ARS

Our verdict Unjustified complaint

Player’s withdrawal has been delayed.

The player from Argentina won a prize at Boo Casino on 07/26/2024 and had not received the payment yet. Despite having provided all requested documents, the casino did not respond and continued to make her wait. The issue was reviewed, and it was determined that the player had canceled her withdrawal request and played through her entire balance, leading to the closure of her account as per the casino's terms. Consequently, the complaint was rejected.

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Closed Submitted: 01 Aug 2024

Disputed amount: $210,000 ARS

Our verdict Player stopped responding

Player’s withdrawal has been delayed.

The player from Chile could not withdraw funds after converting bonus money to real money. Despite submitting the required verification documents, the withdrawal had not been approved. The Complaints Team reached out for clarification and requested additional information regarding the player's gaming history and account status. However, the player did not respond to these inquiries, which led to the rejection of the complaint.

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Closed Submitted: 17 Jul 2024

Disputed amount: $230,000 CLP

Our verdict Insufficient evidence from player

Player’s winnings have been confiscated.

The player from South Africa had won R1300 using a no deposit bonus but was told to deposit R80 before withdrawing. After making the deposit, the casino claimed that the bets had exceeded 10% and denied the withdrawal. Subsequently, the player's account became inaccessible. We explained the industry standard regarding maximum bet rules and suggested that such restrictions should be enforced by the casino's software. The complaint was rejected due to the player's inability to access his account and provide further evidence.

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Closed Submitted: 16 Jul 2024

Disputed amount: R1,300

Show more complaints (+10)