LuckyDreams Casino Review

The player from Australia finished wagering, won up to 5k, and attempted a withdrawal. However, it was later rejected due to the claim that the player had exceeded the betting limit while using a bonus. The player highlights that any high bets were made unknowingly, as there wasn't any clear indication of the betting limit. Further, Lucky Dream did not pay out the major jackpot of $1350 won by the player after wagering.

A player from Germany, after depositing €150 and earning a €150 bonus, successfully wagered €6000. However, their €5000 withdrawal request was rejected and the account balance was reset to €150. The complaint rejected as the player stopped responding.

The player from Austria expresses disappointment and frustration with LuckyDreams Casino after depositing €700, only to find their funds missing and their account suspended. They discovered that Austria, their location, is considered a restricted country, despite the casino's failure to clearly communicate this information. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Canada is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. We were able to help the player successfully finish the verification process, however, the player in the meantime decided to play over and lost the disputed amount.

The player from Germany is requesting a refund of his deposits as he should not be allowed to play in the casino. We closed the complaint as we believed that the player wasn't entitled to a deposit refund.

The player from Bavaria has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Norway requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings were not received. The complaint was closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. Later, we received the update from the casino and reopened the case. The casino informed us that there was an issue with the complainant's bank, but he allegedly managed to request a new withdrawal to another bank account, which was successfully processed on the casino's side. After the player's claims about the non-credited payment(s), we asked him to provide us with further data and details. The complaint was rejected because the player stopped responding to our messages and questions.

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing deposit method verification. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

On the 16.8.2022 the player LOUIELUKE opened a complaint regarding LuckyDreams Casino declining his request to close the account due to gambling addiction problems. The player stated that the casino had declined the closure 3-4 times in past 3-4 months. The complaint wasn't commented by the casino and it has remained unresolved.

The player struggles to withdraw his balance as the casino seems to be delaying the payment. We contacted the casino, but before a response the player informed us that his winnings were finally paid out so we closed the complaint as resolved.

The player from Czech Republic has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany requested a withdrawal, but his account was blocked and the casino requested documents for verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has been experiencing difficulties withdrawing his winnings. Subsequently, all the funds were played and lost. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United Arab Emirates is dissatisfied with the withdrawal process. There had been a problem with the player's withdrawal, but the casino was quick to find a solution and the issue was resolved.

The player from Czech Republic is experiencing difficulties verifying his casino account due to missing proof of income and wealth. We ended up rejecting the complaint because because the player lost his balance playing.

The player from Australia has won a jackpot, but the casino confiscated most of his winnings. Unfortunately, we were forced to reject this complaint because the player breached the maximum allowed bet rule.

The player from New Zealand had experienced difficulties withdrawing her winnings from an online casino. The issue had stemmed from a typo in her email address linked to her Skrill account, which had caused the payment to be rejected. After the casino's representative had identified the problem, the player confirmed the correct email address and the funds had been returned to her playing account. Upon reprocessing the transaction with the correct details, the player had successfully received her withdrawal. The issue had been resolved to the player's satisfaction and the complaint was closed as "resolved".

The player from Denmark had won a substantial amount (2,235,000 kr) at the casino, part of which was later removed from his account. The casino had claimed that the player had violated some rules. In addition, the player had a pending withdrawal request for 50,000 euros that had not been processed within the stipulated 24 hours. Following a series of discussions and investigations by the Complaints Team, the casino, and the player, the issue had finally been resolved. The casino had agreed to an internal settlement with the player, who had confirmed his satisfaction with the resolution.

The player from Canada had wished to close his casino account, but the casino initially refused. Despite being offered numerous bonuses, he had insisted on closure. After some time the player managed to close his account.

The player from Norway had claimed that their Casino account was disabled immediately after they made a withdrawal request following their win on a slot game. Despite having provided various requested verification photos, the account had remained disabled for a week without any updates. The casino had responded by stating that they occasionally requested additional checks to ensure compliance with their terms and conditions. They confirmed that they had processed the player's winnings of 1400 EUR and decided not to reopen the player's account. The player later confirmed the receipt of their winnings, which led us to mark the complaint as 'resolved'.

The player from Switzerland had experienced delays on two withdrawal requests totaling 2,500 units, despite the maximum wait time of 24 hours. His account had also been blocked due to the payment delays. We had advised the player that withdrawal processing could take up to 14 days and urged him to be patient. Later, the player confirmed that his issue had been resolved. Therefore, we had marked the complaint as 'resolved' in our system.

The player from Denmark had complained about a max cashout being imposed on his 1,050 euro winnings from his free spins bonus, which the casino had never mentioned. His winnings had been reduced to 300 euros and his cashout attempt had been stalled, with customer support unable to assist. After reviewing the casino's bonus terms and conditions, we found a clause stating that winnings from free spins were capped at 300 euros. The player confirmed that he had received the 300 euros after a second withdrawal request. Thus, we had concluded the case as resolved since the player had received the maximum allowed cashout as per the casino's terms and conditions.

The player from Australia had had an issue with an online casino where she had been trying to withdraw her winnings of $550. The casino had claimed she had a duplicate account, which she had denied. The player's account had not been initially verified, but after uploading several documents, the verification process had been completed. Subsequently, the player had been able to withdraw her funds. However, she had expressed dissatisfaction with the casino's decision to disallow her from receiving bonuses in the future. The complaint had been resolved successfully with the player receiving her winnings.

The player from Hesse has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that he received his winnings and the complaint was closed as resolved.

The player from Quebec deposited $1000 and was supposed to withdraw $3800 after fulfilling the wagering requirements. The casino declined the withdrawal due to occasional bets over the max amount. The player did not contest this, but further stated that they had made an additional deposit that had not been credited to their account. The casino looked into the matter, then stated that there had indeed been an error and that the missing deposit had now been credited to the player's balance. The player confirmed this and the complaint was resolved.

The player from Australia deposited two separate transactions of $100 each, which were not registered. The funds have not been refunded and the account was subsequently closed. The player confirmed the funds were returned to him after he contacted his bank. We clsoed the complaint as resolved.

The player from Ireland faces withdrawal issues with the casino, as it is unable to withdraw to Skrill due to technical reasons. Additionally, their last deposit of 50 euros disappeared, and the support team has not resolved the problem. Player’s complaint has been resolved successfully.