LuckyDreams Casino Review

The player from Finland had been unable to withdraw her 200€ winnings due to issues with the casino’s preferred method, Brite, despite having made successful deposits. Casino chat support indicated that there were problems with Brite withdrawals but offered no alternative other than crypto withdrawals, which she could not use. She had completed the KYC process. The complaint was rejected because the player did not respond to our follow-up questions, which limited the ability to investigate further.

The player from India had completed the KYC process and requested a withdrawal of ₹3,300, which remained pending. Upon inquiring about the delay, the player was informed to wait up to two days; however, the account had since been disabled. The Complaints Team reviewed the case and found that the player's gameplay involved prohibited methods that violated the casino's terms and conditions, leading to a decision to deny the withdrawal of winnings. Consequently, the player was only eligible to receive a refund of the deposited amount.

The player from Qatar accidentally canceled a bonus on Luckydreams Casino, which resulted in a $65,500 loss of bonus funds. Despite having contacted customer support immediately, the casino refused to reinstate the funds. The player sought a solution to recover the lost amount. After further development, the player accepted a compromise offer in which the bonus balance needed to be wagered further. We concluded that since the player ultimately lost his winnings, no recourse could be offered, and the complaint was closed accordingly.

The player from Australia had not received €1,000 in winnings despite being told it had been paid. After waiting six days and emailing support over five times without receiving a response, the player believed the site was a scam. The player had requested proof of withdrawal but was refused. The complaint was rejected due to the player's lack of response to follow-up inquiries from the Complaints Team, which prevented further investigation.

The player from India had lost initial deposits totalling Rs 10,780 and then deposited an additional Rs 10,000, but had no access to their account. After raising a complaint, the casino reviewed the case and eventually refunded the player's unused deposit of Rs 10,000, although the account remained blocked. The complaint was marked as resolved.

The player from Germany had registered and played at the casino despite having a long-standing exclusion with OASIS. The casino operated under a Curacao license and did not have access to the OASIS register, which was only valid for casinos with a German license. The player was asked to provide evidence of her self-exclusion request but failed to respond. Consequently, the complaint was rejected due to the lack of response.

The player from Germany had deposited 500 EUR via IBAN bank transfer, but the casino claimed they could not find the funds despite confirmation from the bank. Lucky Dreams acknowledged the IBAN account belonged to them. The player initiated an investigation with his bank, and the casino checked with their payment provider. The player later confirmed the casino had refunded the 500 EUR deposit. The issue was resolved and the complaint was marked as closed.

The player's account had been deactivated without explanation while she was playing, leaving her unable to withdraw her 930€ balance. Contacting chat support and the VIP Manager did not resolve the issue as the support team remained unresponsive. After we intervened and contacted the casino, the outstanding amount was transferred to the player. The complaint was successfully resolved with the player confirming receipt of the funds.

The player from Germany, despite having had a verified account, experienced delayed withdrawals totaling €4,800 from LuckyDreams Casino. The casino cited technical errors and bank problems, and despite daily contact with customer support, the issue remained unresolved. After the player's complaint was transferred to a member of our team, we invited a representative from LuckyDreams Casino to join the conversation. The player reported that her withdrawals were initially cancelled, but after re-uploading necessary documents and making another withdrawal request, she received her funds. We had marked the complaint as 'resolved' in our system.

The player from Germany had deposited 20 Euros via instant transfer which was later declined by the casino. The money had been deducted from the player's account and had not been refunded. Despite the player's multiple successful deposits in the past, this specific transaction had not been credited to his casino account. We had advised the player to contact his payment provider to investigate the issue and we had extended the timeline for resolution by an additional 9 days. After a month, the player confirmed that the money had been credited to his Luckydreams account. Consequently, we had marked the complaint as 'resolved'.

The player from Germany had encountered an issue with her deposit at the online casino, which had been rejected despite her providing a bank statement from Skrill. The casino, however, had maintained that her deposit was made to a different casino. We had attempted to clarify the situation by asking the player several questions. However, due to the lack of response from the player, we had been unable to proceed with the investigation, leading to the rejection of the complaint.

The player from Sweden had won 3000 euros using a free bonus on Lucky Dreams. She had been waiting for her withdrawal for over a month, despite the casino's initial promise of a 24-hour transfer. The casino later claimed a 1-6 days processing time, which had caused the player to worry they were attempting to encourage her to gamble away her winnings. After submitting a complaint and communicating with the casino, the player confirmed that she had received her withdrawal. We then marked the complaint as 'resolved' in our system.

The player from Canada claimed that their deposit hadn't shown up in their casino account. The casino service had ensured the money was deposited and subsequently played, which the player denied, citing discrepancies in game history and time. She had provided more details about the deposit process, but eventually decided to close her account and requested the complaint to be closed as well, feeling that the casino was not worth her time. We respected her wish and closed the complaint accordingly.

The player from Germany who had a lifetime ban across all Dama N.V. group casinos due to a gambling addiction had complained about LuckyDreams. Despite the confirmed ban, the player had been allowed to gamble and the casino had declined a refund. The player had opened his account with LuckyDreams Casino on September 4, 2021, and his last login was on April 1, 2023. However, we were unable to assist him with his request as it had been more than a year since the initial request was made, turning it into a 'cold case'. Consequently, we were unable to proceed with an investigation and the complaint was rejected.

The player from Germany had had an issue with Lucky Dream Casino where she had deposited money after being promised a deposit bonus over a phone call. However, the bonus had not been credited to her account and the casino had denied making the promise. After she raised the complaint with us, we had facilitated communication between the player and the casino. The casino resolved the issue by crediting the promised bonus to the player's account. The complaint was then marked as 'resolved'.

The player from Austria had deposited €400 to the casino and the funds had been credited on the casino account, but hadn't left the bank account. The player had faced issues with account verification due to a missing bank statement and the casino's verification department had been unresponsive. The player had confirmed that he had played with the credited funds and had made subsequent deposits. However, the casino still refused to verify his account. We had informed the player that we couldn't compel the casino to verify his account or reinstate his ability to play since there wasn't an active balance being retained by the casino. The complaint was then rejected as unjustified.

The player from Canada, after multiple deposits and account verification, won 2,800 CAD. However, despite being fully verified, his withdrawal requests keep getting cancelled and he's repetitively being asked for the same documents. Player’s complaint has been resolved successfully.

The player from Germany is experiencing repeated withdrawal issues with LuckyDreams Casino, implying the casino unnecessarily requests verification processes despite him already being verified. The player later informed us he was successfully verified and received his winnings, so we closed the complaint as resolved.

The player from Germany was concerned about the practices of a blackjack dealer in an online casino. They had noticed the dealer drawing two cards simultaneously using both hands. Their request for video footage had been declined and their complaint was under investigation. We had asked the player for additional information to better understand the situation, but received no response. As a result, we were unable to continue the investigation and had to reject the complaint.

The player from Australia finished wagering, won up to 5k, and attempted a withdrawal. However, it was later rejected due to the claim that the player had exceeded the betting limit while using a bonus. The player highlights that any high bets were made unknowingly, as there wasn't any clear indication of the betting limit. Further, Lucky Dream did not pay out the major jackpot of $1350 won by the player after wagering.

A player from Germany, after depositing €150 and earning a €150 bonus, successfully wagered €6000. However, their €5000 withdrawal request was rejected and the account balance was reset to €150. The complaint rejected as the player stopped responding.

The player from Austria expresses disappointment and frustration with LuckyDreams Casino after depositing €700, only to find their funds missing and their account suspended. They discovered that Austria, their location, is considered a restricted country, despite the casino's failure to clearly communicate this information. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Canada is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. We were able to help the player successfully finish the verification process, however, the player in the meantime decided to play over and lost the disputed amount.

The player from Germany is requesting a refund of his deposits as he should not be allowed to play in the casino. We closed the complaint as we believed that the player wasn't entitled to a deposit refund.

The player from Bavaria has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Norway requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings were not received. The complaint was closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. Later, we received the update from the casino and reopened the case. The casino informed us that there was an issue with the complainant's bank, but he allegedly managed to request a new withdrawal to another bank account, which was successfully processed on the casino's side. After the player's claims about the non-credited payment(s), we asked him to provide us with further data and details. The complaint was rejected because the player stopped responding to our messages and questions.

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing deposit method verification. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

On the 16.8.2022 the player LOUIELUKE opened a complaint regarding LuckyDreams Casino declining his request to close the account due to gambling addiction problems. The player stated that the casino had declined the closure 3-4 times in past 3-4 months. The complaint wasn't commented by the casino and it has remained unresolved.

The player struggles to withdraw his balance as the casino seems to be delaying the payment. We contacted the casino, but before a response the player informed us that his winnings were finally paid out so we closed the complaint as resolved.

The player from Czech Republic has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany requested a withdrawal, but his account was blocked and the casino requested documents for verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has been experiencing difficulties withdrawing his winnings. Subsequently, all the funds were played and lost. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United Arab Emirates is dissatisfied with the withdrawal process. There had been a problem with the player's withdrawal, but the casino was quick to find a solution and the issue was resolved.

The player from Czech Republic is experiencing difficulties verifying his casino account due to missing proof of income and wealth. We ended up rejecting the complaint because because the player lost his balance playing.

The player from Australia has won a jackpot, but the casino confiscated most of his winnings. Unfortunately, we were forced to reject this complaint because the player breached the maximum allowed bet rule.

The player from Canada faced an issue with a canceled bonus while trying to meet wagering requirements, which resulted in a loss of 2,500 CAD. He believed this was a mistake due to a glitch, as he had not received any confirmation for the action. Despite having contacted customer service, his issue remained unresolved. The Complaints Team intervened, confirming the player's claim of an error and facilitating the restoration of his session. Ultimately, the player received a credit of 2,500 CAD, which he successfully withdrew, leading to the resolution of his complaint.

The player from Australia had deposited $30 and received a bonus, winning up to $2,500. After several withdrawals and verifications, the casino rejected the withdrawal, citing a cap on winnings from free spins. Despite the player’s winnings being below the bonus cap and verifying the documents, the casino only allowed a withdrawal of $300, which the player disputed as unjustified. The casino acknowledged a miscalculation and reimbursed the full amount into the player's account, which she successfully withdrew. The complaint was resolved to the player's satisfaction.

The player from Australia had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. We advised patience and cooperation with the casino, noting that delays could occur due to KYC verification or high withdrawal volumes. The player confirmed receiving the withdrawal, and the complaint was marked as resolved.

The player from New Zealand had experienced difficulties withdrawing her winnings from an online casino. The issue had stemmed from a typo in her email address linked to her Skrill account, which had caused the payment to be rejected. After the casino's representative had identified the problem, the player confirmed the correct email address and the funds had been returned to her playing account. Upon reprocessing the transaction with the correct details, the player had successfully received her withdrawal. The issue had been resolved to the player's satisfaction and the complaint was closed as "resolved".

The player from Denmark had won a substantial amount (2,235,000 kr) at the casino, part of which was later removed from his account. The casino had claimed that the player had violated some rules. In addition, the player had a pending withdrawal request for 50,000 euros that had not been processed within the stipulated 24 hours. Following a series of discussions and investigations by the Complaints Team, the casino, and the player, the issue had finally been resolved. The casino had agreed to an internal settlement with the player, who had confirmed his satisfaction with the resolution.

The player from Finland had experienced a delay while trying to withdraw 5,758.81 xrp (approximately $2,900) from an online casino. His larger withdrawal request of 5000 xrp had been rejected and remained pending, despite the casino's policy of processing requests within an hour. Moreover, the casino's customer service had not responded to his queries via live chat. After he submitted his complaint to us, we had advised him to wait for two weeks for the casino to process the payment. The issue was eventually resolved and the player had received his withdrawals.

The player from Brazil had deposited $30 and met the wagering requirements to win $170, but his winnings were confiscated, leaving only the deposit returned. After submitting several documents, his withdrawal requests were rejected, and at that point, his account was blocked, preventing access to his funds. The issue was resolved when the player confirmed that he had received the deposit back in cryptocurrencies. The complaint was subsequently marked as 'resolved' by the Complaints Team.

The player from Nova Scotia had won money at Just Casino, but the casino blocked her account and promised a refund, which she had not received. She was unable to access her original email account and sought help to receive her refund via a new email address. The Complaints Team successfully facilitated communication between her and the casino, which led to the processing of her withdrawal of 834.50 CAD. The funds were subsequently sent to her bank account, resolving the issue.

The player from Germany, who had been waiting for a payout since Monday, had reported that the casino was delaying the payment despite his account being fully verified. The player had suspected the casino was stalling in hopes he would gamble away the funds. After a long correspondence with the casino and assistance from our team, the player had confirmed that he received his winnings. We had marked the complaint as 'resolved' in our system.

The player from British Columbia had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that withdrawals could take time to process and suggested waiting for at least 14 days before submitting a complaint. The player later confirmed that his withdrawals had been deposited into his account. Consequently, the complaint was marked as 'resolved' by the Complaints Team.

The player from Canada had wished to close his casino account, but the casino initially refused. Despite being offered numerous bonuses, he had insisted on closure. After some time the player managed to close his account.

The player from Norway had claimed that their Casino account was disabled immediately after they made a withdrawal request following their win on a slot game. Despite having provided various requested verification photos, the account had remained disabled for a week without any updates. The casino had responded by stating that they occasionally requested additional checks to ensure compliance with their terms and conditions. They confirmed that they had processed the player's winnings of 1400 EUR and decided not to reopen the player's account. The player later confirmed the receipt of their winnings, which led us to mark the complaint as 'resolved'.

The player from Switzerland had experienced delays on two withdrawal requests totaling 2,500 units, despite the maximum wait time of 24 hours. His account had also been blocked due to the payment delays. We had advised the player that withdrawal processing could take up to 14 days and urged him to be patient. Later, the player confirmed that his issue had been resolved. Therefore, we had marked the complaint as 'resolved' in our system.

The player from Denmark had complained about a max cashout being imposed on his 1,050 euro winnings from his free spins bonus, which the casino had never mentioned. His winnings had been reduced to 300 euros and his cashout attempt had been stalled, with customer support unable to assist. After reviewing the casino's bonus terms and conditions, we found a clause stating that winnings from free spins were capped at 300 euros. The player confirmed that he had received the 300 euros after a second withdrawal request. Thus, we had concluded the case as resolved since the player had received the maximum allowed cashout as per the casino's terms and conditions.

The player from Australia had had an issue with an online casino where she had been trying to withdraw her winnings of $550. The casino had claimed she had a duplicate account, which she had denied. The player's account had not been initially verified, but after uploading several documents, the verification process had been completed. Subsequently, the player had been able to withdraw her funds. However, she had expressed dissatisfaction with the casino's decision to disallow her from receiving bonuses in the future. The complaint had been resolved successfully with the player receiving her winnings.

The player from Hesse has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that he received his winnings and the complaint was closed as resolved.

The player from Quebec deposited $1000 and was supposed to withdraw $3800 after fulfilling the wagering requirements. The casino declined the withdrawal due to occasional bets over the max amount. The player did not contest this, but further stated that they had made an additional deposit that had not been credited to their account. The casino looked into the matter, then stated that there had indeed been an error and that the missing deposit had now been credited to the player's balance. The player confirmed this and the complaint was resolved.

The player from Australia deposited two separate transactions of $100 each, which were not registered. The funds have not been refunded and the account was subsequently closed. The player confirmed the funds were returned to him after he contacted his bank. We clsoed the complaint as resolved.

The player from Ireland faces withdrawal issues with the casino, as it is unable to withdraw to Skrill due to technical reasons. Additionally, their last deposit of 50 euros disappeared, and the support team has not resolved the problem. Player’s complaint has been resolved successfully.