LeoVegas Casino - Player’s struggling to receive her winnings due to unfinished KYC verification.

GOOD AFTERNOON MY NAME AND CLEUZA EMÍLIA *** THAT LA UP AND MY SITE NICK WOULD LIKE TO MAKE A COMPLAINT HERE ON THE GURU WEBSITE THAT I KNOWED THROUGH MY SON AND I WAS VERY INTERESTING THEN THEN I ALWAYS MAKE OPINIONS OF THE POINTS AND THE POINTS BEST CASINOS WAS AS SOON AS I RESOLVED TO PLAY AT LEOVEGAS CASINO BECAUSE YOUR WEBSITE WAS VERY WELL CONCEPTED. THEN I SIGNED UP ON THE SITE AS SOON AS I WANTED TO VERIFY MY ACCOUNT SOMETHING THAT APPEARED ON THE WEBSITE THAT DIDN'T NEED TO VERIFY THE ACCOUNT AT THAT VERY WELL TIME THEN I DEPOSITED THROUGH THE MIDDLE OF MUCHBETTER THAT STARTED FROM THE BIN THAT STARTED FROM THE BIN IT WOULD ONLY BE PAID AFTER I ACHIEVED THE SCORE I WAS STRANGER BECAUSE ON THE OTHER SITES THE BONUS IS ALREADY INSTANT MORE THAN EVERYTHING GOOD AND THE WEBSITE OF THE LOGIC THAT WAS NOT ABLE TO EARN THE BONUSES IN THE FIRST DEPOSIT OF OTHER DEPOSITS SECOND DEPOSIT I WAS ACHIEVING THE BONUS EVEN THAT I LOST EVERYTHING I MADE ANOTHER DEPOSIT In the end I ended up spending about 130 usd more or less this does not matter the problem and that I won on the site the value of 1000 brl currency of BRAZIL I made a request to collect it from him BEGAN ASKING FOR THE DOCUMENTS NEEDED IN THE CASE I SENT MY ID IDENTITY AND MY ADDRESS OF ADDRESS THE ONLY ONE THAT I HAVE MY PENSION OF THE FEDERAL SENATE ONE OF BRAZIL'S MAXIMUM ORGANS L SENDED WITH POSTAGE AND SENATE SEAL FOR BEING MONTH 1 2020, I THINK THAT'S WHY THEY DID NOT ACCEPT IT CAN ONLY SEND THIS BECAUSE IT WAS THE LAST THAT I RECEIVED IN MY RESIDENCE THEN I HAD NO MORE PROOF OF ADDRESS IN MY NAME FOR ALL PROOFERS ARRIVE IN THE NAME OF MY HUSBAND MY MOBILE AND PRE PAID HAS NO PROOF THAT I DID WHAT EVERYONE DO LOGIC THE PEOPLE OF GOOD FEU WERE IN THE NOTARY AND MADE A STATEMENT OF RESIDENCE WITH MY HUSBAND HE AUTHENTICATING AND RECOGNIZING FIRMA IN THE CARRIER WEBSITE TOGETHER WITH ANOTHER IDENTITY DOCUMENT BECAUSE THE FIRST DID NOT ACCEPT EXPLAINING THAT IT WAS DONE BY SCANNING I WILL TAKE ANOTHER PHOTO AND SENT IT WITH A PROOF OF DECLARATION DONE AT THE AUTHENTICATED CARD AND WITH A STAMP AND SIGNATURE FROM THE 09 TABLE OF MAY 16, 2020 THEY DID NOT ACCEPT TELLING THAT IT WAS A HAND MADE DOCUMENT I DIDN'T UNDERSTAND ANYTHING BECAUSE THIS DOCUMENT HERE IN BRAZIL IS FOR ANY KIND OF PROOF FOR ALL BANKS ALIAS VARIOUS P SITE OKER AND CASINO ACCEPT IN THE HOUR BECAUSE THAT AND LAW HERE IN BRAZIL AS THEY ACCEPTED BRAZILIAN PLAYERS SHOULD FIT WITH OUR LAWS ALSO IN THIS CASE, I FINALLY ASKED FOR A SOLUTION AGAIN PROVISION OF MY RESIDENCE SEND ME A COMPUTER HUSBAND TO TEST MORE EVEN THE PROOF MADE IN THE NOTICE THEY SIMPLY TALKED TO TURN ME UP AND SEND A VALID DOCUMENT ACCOUNT OF WATER LIGHT PHONE AS SO IF I HAVE NOTHING IN MY NAME IN THE CASE WHAT COULD DO IT WAS LIKE ONE WOULD YOU LIKE YOU WOULD LIKE ONE WOULD YOU LIKE ONE WOULD YOU LIKE ONE WOULD YOU LIKE ONE WOULD YOU LIKE ONE WOULD YOU LIKE ONE WOULD YOU LIKE ONE WOULD YOU LIKE ONE WOULD YOU LIKE ONE WOULD YOU LIKE ONE WOULD YOU LIKE ONE WOULD YOU LIKE ONE WOULD YOU LIKE ONE WOULD YOU LIKE ONE WOULD YOU LIKE? IN THIS CASE BECAUSE THE SITE IF IT WAS A PERSON OF MA FE HAD MADE A FALSE DOCUMENT WHAT else HAS ON THE INTERNET. THEN I WAIT FOR A HELP FROM YOU ONLY BECAUSE I KNEW THE SITE THROUGH THE GURU THAT ALWAYS SEE THE NOTES OPINIONS OF THE CASINO SITES THANK YOU AND EXCUSE THE SIZE OF THE COMPLAINT.

Dear emilia54,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I can only imagine how frustrating it might be for you, but please understand, it is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. Do I understand correctly, that proving your address is the only step holding you back from withdrawing your winnings?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru

I hope, we will be able to help you as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

GOOD MORNING KRISTINA I HAVE ALREADY TRIED WITH THEM TALKING IN THE CHAT MORE THIS IRRELUTANTS ARE NOT UNDERSTANDING WHY ALL THIS HAS ALREADY PROVIDED SENDING MY PROOF AGAINST JANUARY 2020 CHECK THEY DO NOT ACCEPT THAT HE SAID THAT WAS THAT EVER AGAIN THAT HE HAS BEEN AGAIN THAT HE HAS BEEN AGAIN PROOF IN THE RECOGNIZED CARD FIRMS BY MY HUSBAND WHO HAS ALL RESIDENCE PROOFS AND I DID WITH THE TABLE'S SIGNATURE EVERYTHING RECOGNIZED THE KRISTINA PROBLEM AND THAT FOR THE EPIDEMIC PROBLEM I WASN'T MUCH MORE THAT MEANED MEANING THAT MEANED MEIN MARCO DAI EVEN THAT THEY DON'T ACCEPT BECAUSE THEY WANT 3 MONTHS US WHILE I DIDN'T THINK ABOUT MAKING A MOBILE ACCOUNT BUT IT WILL TAKE 30 DAYS TO GET THE ACCOUNT IT IS DIFFICULT BECAUSE AT THE END OF THE ACCOUNTS THEY COME AND HAVE A COMMENTARY. LITTLE OF GOOD WILL THEY WOULD ACCEPT IN TIME FOR YOU TO KNOW I HAVE ACCOUNT ON POKERSTARS AND I SENT THIS CARTORIO DOCUMENT WAS ACCEPTED AT THE TIME THAT THEY DIDN'T I AM EXCUSING THINKING SO THAT I THINK MORE THAN EVERYTHING AND SO TO COMPLICATE THE SURVEY BECAUSE AT THE TIME I DEPOSITED I WAS ATTEMPTING TO ACTIVATE THE ACCOUNT SEND MY DOCUMENTS ON THE SITE WAS NEVER NEEDING TO ACTIVATE THE ACCOUNT IN THAT TIME I WAS LOST AS I HAVE LOST HOW I LOST IT ALL THE SURVEY GIVEN THAT THEY SEEM THAT THEY DO EVERYTHING NOT TO DRAW THE SITE IT WAS THIS IMPRESSION THAT GIVEN ME. THERE IS NO MORE THAT I CAN DO I WILL STILL TRY TO SEE IF I CAN ANOTHER CONCHEACH IN THE SENATE MORE THAN I AM KNOWING NO ONE IS WORKING BECAUSE OF THE VERY COMPLICATED EPIDEMIC. THANK YOU AND IF YOU CAN GIVE HELP I WILL BE VERY GRATEFUL.

I DON'T KNOW IF YOU CAME TO SEE I SENT THE PROOFERS TO THE SITE IF I WANT TO SEND AGAIN TO YOU TO SEE THAT EVERYTHING IS CORRECT.

GOOD MORNING KRISTINA I HAVE ALREADY TRIED WITH THEM TALKING IN THE CHAT MORE THIS IRRELUTANTS ARE NOT UNDERSTANDING THE BECAUSE OF IT ALL HAS ALREADY PROVIDED SENDING MY PROOF AGAINST JANUARY 2020 CHECK THEY DON'T ACCEPT THAT HE SAID THAT IT WAS THAT EVER AGAIN THAT HAS BEEN AGAIN THAT HE HAS BEEN AGAIN PROOF IN THE RECOGNIZED CARD FIRMS BY MY HUSBAND WHO HAS ALL PROOF OF RESIDENCE AND I DID WITH THE TABLE'S SIGNATURE EVERYTHING RECOGNIZED THE KRISTINA PROBLEM AND THAT FOR THE PROBLEM OF THE EPIDEMIC I WAS NOT ABOVE WHICH MEANED MEANING MORE THAN MEANING MEAN MARCO DAI EVEN THAT THEY DO NOT ACCEPT BECAUSE THEY WANT OF 3 MONTHS US WHILE I DON'T HAVE TO MAKE A MOBILE ACCOUNT BUT IT WILL TAKE 30 DAYS TO GET THE ACCOUNT IT IS DIFFICULT BECAUSE AT THE END OF THE ACCOUNTS THEY COME AND HAVE A COMMENTARY. LITTLE OF GOOD WILL THEY WOULD ACCEPT IN TIME FOR YOU TO KNOW I HAVE ACCOUNT ON POKERSTARS AND I SENT THIS CARTORIO DOCUMENT WAS ACCEPTED AT THE TIME THAT THEY DID NOT I AM EXCUSING THINKING THAT I THINK MORE THAN EVERYTHING AND SO TO COMPLICATE THE SURVEY BECAUSE AT THE TIME I DEPOSITED I WAS ATTEMPTING TO ACTIVATE THE ACCOUNT SEND MY DOCUMENTS ON THE SITE WAS NEVER NEEDING TO ACTIVATE THE ACCOUNT IN THAT TIME I WAS LOST AS I LOST IT AS I LOST IT THE SURVEY HAS GIVEN THEM THEY SEEM THAT DOING EVERYTHING NOT TO DRAW ON THE SITE IT WAS THIS IMPRESSION THAT GIVEN ME. HAS NO MORE THAT I CAN DO I WILL STILL TRY TO SEE IF I CAN GET ANOTHER COACH IN THE SENATE MORE THAN I AM KNOWING NO ONE IS WORKING BECAUSE OF THE VERY COMPLICATED EPIDEMIC. THANK YOU AND IF YOU CAN GIVE HELP I WILL BE VERY GRATEFUL.

I DON'T KNOW IF YOU CAME TO SEE I SENT THE PROOFERS TO THE SITE IF I WANT TO SEND AGAIN TO YOU TO SEE THAT EVERYTHING IS CORRECT.

LOOK AT HIS RESPONSE ALWAYS THE SAME BECAUSE I HAVE ALREADY INFORMED THAT I DO NOT HAVE THESE PROOFERS Dear CLEUZA EMILIA,

We are contacting you to inform you that, as part of our routine, we need to check our clients' accounts for security reasons. And so, we need you to send us some information. This is done to ensure the safety of all our players.

So please, login to your account and use the Submit Documents function in the "My Account" menu, under "profile".

Card start

Proof of address

A utility bill in your name, such as a power / water bill or insurance policy,

bank or credit card statement, or income tax that has been issued within the past 3 months.

Your name, address, logo and sender's name and date of issue must be visible on your proof of residence.

Card end

GOOD AFTERNOON THE SITE SEEMS THAT ACCEPTED THE PROOF THAT I SENT EVEN SO IF SOMETHING IS WRONG STILL I WILL SEND A COMPONENT THAT I MADE A FREE MARKET CARD. THANK YOU AND EXCUSE FOR CHATEACAO THE MESSAGES WERE REPEATING WHY I WAS TRYING TO TRANSLATE INTO THE ENGLISH ALWAYS BACK IN PORTUGUESE WAS TO STAY IN ENGLISH. THANK YOU AGAIN AND HAVE A GREAT DAY IF YOU NEED I WILL CONTACT YOU AGAIN.

Emilia54, thank you for letting me know. I will keep this complaint opened, so please keep me updated.

Dear Emilia54,

Is there anything new regarding this case? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

I HAVE ALREADY POSTED THAT EVERYTHING ALREADY RESOLVED THIS ALL RIGHT SITE PAID EVERYTHING. THANK YOU

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.