OnlySpins Casino - Player claims that payment has been delayed.

I made a withdrawal on 20/01/2026 it was still under review as of today. I contacted them for an update on the withdrawal and shortly after my withdrawal was cancelled. I spoke to support and they tried to tell me that the withdrawal was cancelled by my nominated bank, after contacting my bank they informed me they infact did not cancel any incoming funds. The support then confirmed that it was their "provider" that cancelled my withdrawal and that it would be sorted out soon. An hour passed and my withdrawal was still under review so I made contact again as I was under the impression it was being forwarded right away. I was then told that my new withdrawal was now in a Que and will be reviewed within 3 days. They also tried to maintain the original narrative that it was my bank that cancelled the request. I’ve caught this casino out on multiple lies and inconsistencies, I’ve dealt with casinos withholding funds but I’ve never dealt with a casino blatantly cancelling a request with the purpose of withholding. I’m shocked and appalled by this blatant illegal act and if not rectified within the day I will be reporting to the Curacao gaming authority where I’m certain will result in penalties as this is clearly an illegal act

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Dear Supfool,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I fully understand this, the issue is that I’ve had my withdrawal cancelled with no good reason by the casino and the withdrawal process has now completely restarted and funds with held longer then the given timeframe because I’ve now been placed in a "Que" their reasoning was because my bank cancelled but if that was the case (it’s not I’ve contacted my bank) then that means my withdrawal has already been approved and processed yet I’m now left in a Que AGAIN to be reviewed

It is now 5 hours out from the end of their time frame and making it 7 days from my initial withdrawal and it is still "under review". As I said before the cancellation was to no fault of me or my bank. I’ve attempted to contact their regulator and revived a "dns" email meaning that their is no domain under that name which is a huge red flag as it leads me to believe they are advertising a fake license

Withdrawal is still under review more then 3 days later

Dear Supfool,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Supfool,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The withdrawal was finally processed just shy of the two week mark. Still an unacceptable wait time or a casino to pay someone out. Casinos like woo or play amo withdraw within a couple of hours. Voodoo casino do it within an hour. Considering the cancelation of my initial withdrawal was of no fault of my own I think it is entirely unjust that I be placed in another cue waiting a further 3 days (I ended up waiting longer then the 3 day time frame anyway) horrible service and I would advise anyone from using this casino

Dear Supfool,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru