Neon54 Casino Review

The player from Germany had the account blocked for an audit after accumulating a substantial win. After a closer examination, we ended up rejecting this complaint as the player didn't provide the required documents to finish the verification process as asked by the casino.

The player from Austria had requested the closure of his account due to loss of interest, but had received no response from the casino. After he submitted a complaint, he was guided by the Complaints Team on how to make a self-exclusion request. He then sent a valid self-exclusion request to the casino, citing gambling issues. The casino eventually responded, confirming the permanent closure of his account. The player confirmed the account closure, and the complaint was marked as resolved by the Complaints Team.

The player from Ireland was facing a delay in withdrawal from Empire Casino. It had been around three months, and despite having provided banking details four times, the casino stated that the matter was with the accounts department. The casino was contacted by our team and confirmed that the player's balance of 100 EUR had been successfully processed. The player confirmed receipt of the funds, hence, we marked the complaint as 'resolved'.

The player from Greece had requested a self-exclusion from MyEmpire Casino due to gambling issues and had demanded a refund of all deposits made since the request. The casino had failed to act promptly, which led to the player depositing an additional €220. The player's account had not been verified at the time, even though they had deposited and withdrawn money several times. After a month, the casino had finally disabled the player's account. The casino had agreed to refund the deposits made after the initial closure request, subject to the signing of a waiver. After some delay and follow-ups, the player had confirmed receiving the refund, and the complaint had been successfully resolved.

The player from Austria had reported an issue with MyEmpire Casino where she had won 350 Euros and had attempted to withdraw 300 Euros. However, instead of receiving the withdrawal, an additional 300 Euros had been deducted from her account. She also mentioned that she had been unable to access the casino's site. The player had not made any successful withdrawals from this casino before and had lost about 1000 Euros of her own money. After several failed attempts to resolve the issue via chat and email, she had received 500 Euros out of 640 Euros in her player account. The casino had promised to process a manual withdrawal of the remaining balance. Eventually, the casino had confirmed that the withdrawal had been successful and the player had confirmed receipt of the remaining balance, resolving the issue.

A player from Greece had reported an eight day delay in a withdrawal of 500 euros. Despite daily communication with the casino's support team and no requirement for verification, the requested fund had still not been approved. The player was asked to provide identification on the 10th day of the withdrawal request, which he did promptly. After 14 days of waiting, the player's withdrawal had still not been processed. We intervened by contacting the casino for clarification. The casino responded, stating that the player's account had been verified and the withdrawal had been processed successfully. The player confirmed receipt of the funds, marking the resolution of the issue.

The player from Poland had faced issues with delayed withdrawal of their winnings from an online casino. Despite their concerns about the pending withdrawals being cancelled or delayed, they had been advised by the Complaints Team to wait for at least 14 days after requesting the withdrawal. The player had agreed to wait for the suggested period and eventually confirmed that they had received their payment on time, even though their account had been closed. The complaint had been marked as 'resolved' by the team after the successful resolution.

The player from Austria had received only $3,000 from My Empire Casino out of her total $14,000 winnings and was struggling to secure the remaining $1,000. The casino had also blocked her access to her favorite games. After she submitted her complaint, we asked her for more details about her withdrawal request and whether she had used a bonus. However, the player informed us that she had received her remaining payout. We then marked the complaint as 'resolved' in our system.

The player from France is experiencing problems with her bonus pack at the casino. The third deposit bonus was not applied and customer support has been unresponsive and unhelpful, repeatedly disconnecting her from the live chat.

A player from Norway deposited an amount in bitcoin which has not been credited to their casino account despite it being transferred and approved. The support team mentioned it was due to a problem with a third-party payment provider. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

The player from North Rhine-Westphalia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece had experienced delayed withdrawal from an online casino. She had withdrawn amounts of €500 twice and €76. The smallest amount had been paid out promptly, but the two larger amounts had been pending. She had reported unsatisfactory customer service from the casino. However, during the complaint process, she had confirmed that all her winnings had been credited to her account. We had closed the complaint as 'resolved' after her confirmation.

The player from Czech Republic had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The Complaints Team had advised the player to be patient, as withdrawals could take up to 14 days to process. The delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player later confirmed that the issue had been resolved and that the delay was due to a bank error. We then marked the complaint as resolved.

The player from Portugal had tried to withdraw 279€ from his total balance but discovered that the request had been canceled and a new one had been made without his approval. The new withdrawal request had been marked as complete, however, the funds were never received. The player had claimed that his winnings were partly made from a bonus that he had active in his account. The casino had explained that the maximum withdrawable amount from this bonus could not exceed x5 of the initial bonus amount, which would be equal to 100 EUR. The player had withdrawn more than this amount, so the active withdrawal was canceled, and the remaining balance was deducted. We had concluded that the casino had acted in accordance with their rules, and the deduction of €469,05 was justified. The player had understood the situation and the complaint had been resolved.

The player from Turkey had experienced issues with the withdrawal process at SlotsPalace Casino. Despite having won €876 and having a fully verified account, his withdrawal request of €500 had been cancelled three times without clear justification. The player had communicated with the casino through chat and email but received no assistance. The casino later stated that the player's account was not fully verified, which led to the withdrawal issues. The player subsequently provided all necessary documents for verification. After a prolonged process and with the help of the Complaints Team, the player's winnings were finally paid out.

The player from Norway had faced an issue with the disappearance of a significant amount of money from his account while he was playing with bonus money on Slotspalace. Despite numerous emails, the issue had remained unresolved. However, after he raised a complaint with us, the issue was successfully resolved and the player confirmed the return of his bonus money. We then marked the complaint as 'resolved' in our system.

The player from Spain had requested two withdrawals totaling 650€. Despite being told the process would take up to three business days, five business days had passed. The player later received the first withdrawal of €150 and then confirmed receipt of the remaining €500, expressing trust in the casino. As a result, we had marked the complaint as 'resolved'.

The player from Greece is struggling to withdraw 500 euros from SlotPalace. Despite completing the identification process, his withdrawal gets cancelled after three days due to a purported provider issue.

The player from Spain wants to withdraw their winnings of 1025 euros. However, the casino is requesting extensive verification, including transaction history. The player is experiencing difficulties in uploading these documents onto the website, despite trying recommended solutions. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Greece submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's bets were rejected but were not credited back to the player's balance. The casino reviewed the situation and refunded the disputed amount to the player's original payment method. The complaint is resolved.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Finland has tried to close the account. Unfortunately, the enquiry was ignored. We rejected the complaint because the player didn't respond to our messages and questions. We’ve reopened this complaint as per the player’s request. Player’s complaint has been resolved successfully.