Neon54 Casino Review

Show company details

Payment methods

Show all (91)

Withdrawal limits

per month

$7,000

per day

$500

Owner Rabidi N.V.

Established 2021

Estimated annual revenues

> $5,000,000

Licensing Authorities

Curaçao (Curaçao)

OverviewBonusesUser reviews21Safety Index explainedDiscussion41Payment methods91

Unfair terms and conditions

We consider some of the clauses that appear in this casino's terms and conditions to be unfair. More details here

Casinos available to you

1.Spinfinity Casino

Guru choice

2.Drake Casino

Great customer support

3.El Royale Casino

Live chat available 24/7

4.Lucky Red Casino

Overall good casino

Neon54 Casino Review

We've thoroughly reviewed Neon54 Casino and gave it an Above average Safety Index. It's generally a good casino to play at, but there are some things worth noting. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Neon54 Casino is related to other online casinos listed below, its rating is also influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Neon54 Casino is a smaller online casino revenue-wise. It's a part of a group of related casinos with a bit higher combined revenues, but we would still classify the group as only medium-sized. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We have found no relevant complaints about this casino.

Warning: Neon54 Casino has certain sections of Terms and Conditions that we consider to be unfair to the casino's players. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Neon54 Casino has an Above average Safety Index. We've given it this rating because we think it's doing many things well, however, there is something holding it back from getting an even higher rating from us. Even despite that, you can expect this casino to be a good place to play at.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (91)

Withdrawal limits

per month

$7,000

per day

$500

Games
Show all (15)

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (13)

English customer support

All languages (13)

English live chat

All languages (13)

Game providers
Show all (118)
Game providers (118)

Positives

Website supports many languages
Live dealer games are available
Live chat support is available 24/7

Negatives

Customer support via phone is not available
Not all game providers are available for all countries

Interesting facts

Small international casino

Author & Guarantor: Natalia Burlutskaia Last updated: 23 Mar 2023 Anything incorrect or missing? Let me know

Neon54 Casino bonuses

Browse all bonuses offered by Neon54 Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Neon54 Casino

This is a place to share experience with Neon54 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Bad

Rated by 21 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

hugobertinpro1

Junior Apprentice

• 1 month ago

Same casino as 7signs, I recommend. Withdrawal without verification, I specify that I am a French player. Jaj deposits and withdraws an hour later, and not even 24 hours after the money was in my account

Full supplier selection
Sélection de fournisseurs complète
Top welcome bonus (100% + crab bonus)
Bonus de bienvenue au top (100% + bonus crab)
Withdrawal without verification
Retrait sans verif

Krugmann

Advanced Novice

• 2 months ago

Unfortunately I can't report anything positive about Neon54 either. After several thousand euros in losses, a lot of disconnections, bonuses not granted, cashback not granted and customer service that apparently has no idea about gambling, I will no longer play at Neon54 Casino.
Furthermore, verification is not possible in advance. In my opinion a huge nogo. Deposits can be made without a limit, more than a daily withdrawal of 500 euros, which then takes several weeks, since you have to verify yourself first, is also not possible. With a lot of luck, after getting lucky on the reels or tables of this house, you might get a weekly payout of 1000 euros.

Many providers
Viele Anbieter
Beautiful design
Schönes Design

No verification without withdrawal request possible.
Keine Verifizierung ohne Auszahlungsanfrage möglich.
Insufficient settings for responsible gaming.
Unzureichende Einstellungen für verantwortungsvolles spielen.
Persistent connection problems/logouts
Andauernde Verbindungsprobleme/Logouts
Really bad customer service
Wirklich schlechter Kundenservice

SvenCasinoTester

Visitor

• 2 months ago

Hello,
Unfortunately, as an experienced casino tester, I have to say that this casino is one of the worst you've ever experienced.
1. The support via e-mail does not respond "2 days since sending the support mail"
2. The support chat is underground, the employees don't understand what you want. End the chat if you don't know what to do or if you can't/don't want to help.
3. A transaction / withdrawals are processed very slowly! That shouldn't happen at a reputable casino
4. The limits are very bad, you can pay out a maximum of €500 a day, this is a tactic used by the casinos to reinvest big wins!!!

I would like to report something positive, but I can't at the moment for the reasons described.
So I would be careful playing here!
The provider does not have a German license "which is mandatory in Germany".

Payout time too long!
Auszahlungsdauer zu lange!
Support mail and chat
Support Mail und Chat
Limits very casino friendly
Limits sehr Casinofreundlich

amatuszak696

Visitor

• 2 months ago

A very bad casino
I've never experienced anything like that. The live chat isn't of any use either. At the beginning there were high profits and free spins within the game, but that suddenly changed, no or only small profits and, above all, no more free spins, 400-500 euros invested and no more profits made, let alone Because free spins are given 2-3 times with small winnings, that's it. This casino was happy to take my money and the worst thing is that the site keeps hanging up, you have to leave the site and register again, which seems to be a scam, because it was possible at the beginning I played through quite well, there were also wins, but when there were no more wins, the page kept hanging up, annoying.

Jamethai888

Adept

• 4 months ago

Casino have few good sides but also bad issues.
Deposit and withdrawal works ok and quickly.
Some technical problem with slots, few dont open at all, some you have to re-open every 5 minutes.
Worst things, and reason why i closed my account after one day is at casino dont offer any responsibility gaming tools. Always better avoid greedy casino like this.

Quick withdrawal

Technical issues with few slots
No responsibility gaming tools

Weto2new8

Unregistered user

• 5 months ago

Beware of fraud. No payout of winnings. Support also very bad and ignorant. Just don't pay anything

No payment
Keine Auszahlung

Neon54 Casino

Dear Customer,
Thank you for taking your time to provide the review. We truly appreciate your feedback.
Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.
We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case.
Sincerely,
The Neon54 team.

Mychell99

Novice

• 5 months ago

Very good banking easy playing only issues are bonuses having to request each time is old school

Quick easy withdrawal

Requesting bonus and verify them by screen shot

Neon54 Casino

lm7777

Unregistered user

• 5 months ago

I have only had good experiences so far. There are many casino.games. The withdrawal will be made within a 3 working day

Many games
Fast withdrawal

Neon54 Casino

Dear Customer,
Thank you for taking your time to provide the review. Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!
Thank you for the rating you have given us.
The Neon54 team

FritzFischer

Visitor

• 6 months ago

Hello, here are my experiences with neon, which I also gave when I closed my account:

For some deposits, the bonus is credited immediately. With others you have to contact the support, then there is the 50% bonus and the FS immediately, with others the 50% is credited and the support has to be contacted again for the FS.

In the case of transfers via "Sofortüberweisung", it is then stated that the deposit will take several days to be credited, depending on the day of the week. Even if the day is reached, you have to contact support and send the deposit slip.

Even that is no guarantee that the deposit will be credited and you will not be informed that the payment has been credited. You simply notice a higher account balance.

Even today, I'm missing €50 from a deposit that wasn't credited despite the receipt being sent.

All in all, it's very tiring when you know up front that almost every deposit requires more contact requests.

Cashbacks, which are granted in different amounts from level 3, must be applied for every week, there is no automatism. Also, this only applies to live casino games, not slots. There are much better VIP programs out there.

Furthermore, there is no self-exclusion option on the site.

You always have to contact support, who will then try to persuade you to stay while the account remains open.

Great slot selection
Super Slot-Auswahl

payments are missing
Zahlungen fehlen
Partially cumbersome request for bonuses
Teilweise umständliche Anforderung von Boni
No self-exclusion on the website
Kein Selbstausschluss auf der Webseite

Neon54 Casino

Yousseif

Novice

• 8 months ago

Good morning everyone, I put four stars because a casino done well but the important thing is that they pay, I deposited €90, and I managed to win €127,000, a very important amount, I'm very afraid that I won't get the money. I'm waiting for confirmation of the documentation, as a site, I was fine with it, but it takes a very long time for withdrawals and confirmation of documents.
I have played on all casino company rabidi vn has a license from curacao es. Casino rabona, you name 5grinos, fezbet, sportaza etc.
This is my first win and as I told you, it's very important I very much hope I get it.
I'll update you later on with all the documentation, I hope to dispel the myth that non-AAMS sites don't pay.
I'll update you here soon and also on my Instagram and tiktok profile, thank you all.

Experience date: December 29, 2022

Update
It has been 10 days since I sent the documents and they have not verified my account, given the situation I have sent all the documents to a lawyer from the Netherlands, will be filing a complaint for their license 13/01/2023
I'll update you later here

Neon54 Casino

carsix79

Adept

• 9 months ago

This casino is a total nightmare and should be avoided like the plague. Let's start with the fact that he always has technical problems logging in. It takes you ten minutes to log in and play each time. Then we move on to the more serious problems I have encountered. During a live roulette session I opened two complaint tickets for non-payment of two winnings of 890 euros in total due to technical problems. The chat operator sent my casino the two tickets with all the details of the games to get a refund. Despite this for a whole week the casino kept asking me for the details of the bet they already had. In the end they had the courage not to pay me the winnings.
I entered two withdrawals of 1000 euros within 2 days (you can't do more) and the finance department canceled them twice because according to them I hadn't entered the email in the electronic wallet on which I made the withdrawal. Which is absolutely false given that the. Mail of the eZeeWallet wallet was already registered and then automatically exited and approved by the system.
Then these scoundrels denied me two live casino cashbacks foreseen in their promotions and which they had also sent me via email. Reason? They according to the terms and conditions can deny bonuses at any time at their convenience. When I requested the cashback, I had a deficit of around 6,000 euros.
Virtually useless customer support that replies to you with copy paste messages without addressing and solving problems.
Last thing, because that's not all, during two slot sessions I saw my balance drop by 280 euros without playing them.
So avoid joining this criminal casino as it is the absolute worst I have tried to play on. They do everything to make you lose money and are willing to do anything not to pay.
I respond to the casino comment below:
I sent several emails to your support without getting any response.
I also found that you provide games from the provider Evolution without territorial restrictions. I lost more than 12,000 euros playing live roulette on Evolution whose games cannot be offered to Italian players. I have also reported this violation several times to your support but I have only received the automatic email of receipt of the message without any subsequent response. I'm hiring a trusted lawyer to go through with it. Two other casinos with your same license committed the same violation (violation of Evolution restrictions) and I got my deposits refunded from them. Instead, you pretend nothing happened and continue to act illegally.
My Nickname was MORATA79 in case you want to put an amicable end to my complaint otherwise I will go through with it.
I wrote you several emails as you suggested in the answer below and you never deigned to reply. I hope that all the money you steal you spend it all on medicine.

Questo casinò è un vero e proprio incubo e va evitato come la peste. Iniziamo dal fatto che ha sempre problemi tecnici di accesso. Ci metti dieci minuti per accedere e giocare ogni volta. Poi passiamo ai problemi più gravi che ho riscontrato. Durante una sessione di roulette live ho aperto due ticket di reclamo per mancato pagamento di due vincite di 890 euro complessivi dovuto ai problemi tecnici. L'operatrice della chat ha inviato al mio casinò i due ticket con tutti i dettagli delle giocate per ottenere il rimborso. Nonostante questo per una settimana intera il casinò ha continuato a chiedermi i dettagli della giocata che già avevano. Alla fine di tutto hanno avuto il coraggio di non pagarmi le vincite ottenute.
Ho inserito due prelievi da 1000 euro nel giro di 2 giorni (di più non si può) e il dipartimento finanziario me li ha annullati due volte perché a detta loro non avevo inserito la mail nel portafoglio elettronico su cui ho effettuato il prelievo. Cosa assolutamente falsa dato che la. Mail del portafoglio eZeeWallet era già registrata e quindi uscita in automatico e approvata dal sistema.
Poi questi farabutti mi hanno negato due cashback casinò live previsti nelle loro promozione e che pure mi avevano inviato via mail. Motivo? Loro secondo i termini e condizioni possono negare in qualsiasi momento i bonus a loro piacimento. Quando avevo richiesto il cashback ero in passivo di 6000 euro circa.
Assistenza clienti praticamente inutile che ti risponde con mesaggi copia incolla senza affrontare e risolvere i problemi.
Ultima cosa, perché non è finita qui, durante due sessioni di slot ho visto calare il mio saldo di 280 euro senza giocarli.
Quindi evitate di iscrivervi a questo casinò criminale perché è il peggiore in assoluto su cui ho provato a giocare. Fanno di tutto per farti perdere soldi e per non pagare sono disposti a tutto.
Rispondo al commento sottostante del casinò :
Ho inviato diverse mail al vostro supporto senza ottenere alcuna risposta.
Inoltre ho scoperto che fornite giochi del provider Evolution senza restrizioni territoriali. Ho perso più di 12000 euro giocando alle roulette live di Evolution i cui giochi non possono essere offerti a giocatori italiani. Ho fatto presente più volte al vostro supporto anche di questa violazione ma ho ricevuto soltanto la mail automatica di ricezione del messaggio senza nessun successivo riscontro. Sto incaricando un legale di fiducia per andare fino in fondo. Altri due casinò con la vostra stessa licenza avevano commesso la stessa violazione (violazione delle limitazioni previste da Evolution) e da loro ho ottenuto il rimborso dei depositi. Voi invece fate finta di nulla e continuate ad agire nell'illegalità.
Il mio Nickname era MORATA79 nel caso vogliate mettere fine in forma amichevole alla mia denuncia altrimenti andrò fino in fondo.
Vi ho scritto varie mail come avete suggerito nella risposta sottostante e non vi siete degnati di rispondere mai. Spero che tutti i soldi che rubate li spendiate tutti in medicine.

Absolutely nothing
Assolutamente nulla

Bad customer support
Pessima assistenza clienti
Withdrawals canceled for no reason
Prelievi annullati senza motivo
Cashback not granted even if advertised
Cashback non concessi anche se pubblicizzati
Constant connection problems
Problemi di connessione continui
They do not refund legitimate complaints
Non rimborsano i reclami legittimi

Neon54 Casino

Dear Client,
Thank you for your review. We are sorry to hear that you were not satisfied with your experience at our Casino. You can be sure that we are doing our best to improve our service further.
We are always carefully investigating any issues reported by our clients. There were indeed instances when the bet on your account was not finished properly on the provider’s side. However, these bets were then released and credited back to your account. In addition to the above, we are always happy to assist our players with any withdrawal issues they might face. Our Support Team and Financial Department are working hard to make the process as smooth as possible and can help with any questions the players might have.
Once again we would like to thank you for taking time to share your feedback. If there are any unresolved issues, please do not hesitate to send us an email so we could check it. Your comments are greatly appreciated.
Please feel free to contact us at any time should you have any questions.
Sincerely,
Neon54

tharm

Visitor

• 10 months ago

I have played at this casino for sometime. From the beginning I tried to verify my account but still at this time the verification section says it requires nothing from me.
Today I tried to make a withdrawal of €3200. It would not allow me and a message popped up stating my limit was 3000. I then tried 3000 and a message again popped up to say my limit was 500.
I withdrew 500 and went to withdraw again and it said I had reached my withdrawal limit.
I contacted live support and was told I was a level 1 player and my maximum withdrawal per day/24 hours is 500
I am allowed a maximum of 3 pending withdrawals
When I asked how long a withdrawal would be pending I was told 3 business days
I have established now it will take weeks to withdraw all of my winnings
Is this not illegal
How can a casino cap my winnings yet allow me to deposit what I want.
Can someone advise how I can complain as the website is vague

Good choice of games

Your withdrawal amounts are based on your VIP status which they decide

Neon54 Casino

bigjos

Junior Apprentice

• 11 months ago

DON'T GO ABOVE ALL IT'S THIEVES I PLAY BEAUTIFUL AS SO IMPOSSIBLE TO WIN BIG IN QUEBEC NETTEN IS ILLEGAL AND THEY MAKE IT PLAY THERE HAVE BONUSES WE HAVE TO WAIT 20-30 MIN BEFORE PLAYING ON CHATS C THIS IS SHIT EDGE TO EDGE ATTENTION I PLAYED JACK HAMMER 3 BONUDS IN A ROW 3$

A LOT OF GAMES
BEAUCOUP DE JEUX

HVAC LIVE
CAHT EN DIRECT
BONUS IN MINIMUM GAMES ALWAYS
BONUS DANS LES JEUX MINIMUM TOUJOURS
WINNING ITS TINY
LES GAIN SON MINUSCULE
TRUCKER GAMES
JEUX TRUCKER
PROVIDER NO LEGAL
PROVIDER NO LEGAL

Neon54 Casino

GUENTER82

Visitor

• 1 year ago

Preferably no star at all. Always technical problems in the middle of the game. -"Server problem"...customer service was stressed out because of technical problems. I've complained umpteen times it always says let me check it out for a moment. When asked about compensation, the answer I got was 50 euros deposit then bonus. When I wanted to close my account see there 100 euros without deposit. In some cases, free spins are booked twice even though there is only one round of play. EVEN the last 10 cents were suddenly no longer available in the player account. I said the should nmri delete account I'll have it checked I think

Nothing positive
Gibt nix positives

DEPOSIT, deposit is always possible
EINZAHLEN, einzahlen das geht immer

Neon54 Casino

Sherryand

Unregistered user

• 1 year ago

I like this casino little slow loading some games but I withdrew funds in just over 24 money was in my account!

Neon54 Casino

Thebaum

Junior Adept

• 1 year ago

Trying not to be too biased as I just love original and innovative casino (even if the casino systems are not the best)... And Neon54 does just that : the platform is new and far from perfect, but its crazy spirit is a real breath of fresh air. And their platform works perfectly fine on mobile - which is far from being the norm for online casinos...

Very original website design
Lot of choices for the welcome bonus
Neat and easy to use website

Got some interface issues on some games (temporary ?)
A bit less generous for € than $

Neon54 Casino

ken1926

Unregistered user

• 1 year ago

For two months I have been trying to make a withdrawal of 300 euros but they have always blocked the transfer once for banking problems another with Visa again because I had to use a PC then when I used it they did not know the reason why it was not good however in the end I destroyed all the capital and closed the account
Run away

They immediately take the money
Subito prendono i soldi

They don't give them to you
Non te li danno

Neon54 Casino

Dear Customer,
Thank you for the review!
First and foremost, we are sorry for the inconveniences you experienced when using our website. You can rest assured that we are constantly working on improving our service. According to the Terms and Conditions of the website, we are not always able to guarantee the availability of your preferred payment method. Therefore, the Company may work through and perform payments using payment systems that differ from the one you requested to be used for processing your withdrawal. When that happens, cooperation from the customer is the best way to get the payment done.
We wish you all the best in your future endeavors!
Best regards,
Neon54.com

Zvet

Unregistered user

• 1 year ago

Good welcome bonuses, amazing design, will come back again

Welcome bonus
Fast support

Neon54 Casino

Dear Customer,Thank you for taking your time to provide the review. Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!Thank you for the rating you have given us.
The Neon54 team.

Safety Index of Neon54 Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Neon54 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.2/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be unfair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Warnings

Unfair terms and conditions

We consider some of the clauses that appear in this casino's terms and conditions to be unfair. More details here

Unfair terms and conditions

This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Complaints about Neon54 Casino and related casinos (58)

58All3Opened0Not solved22Solved33Rejected

Complaints directly about Neon54 Casino

Case closed

Disputed amount: €107

Player’s struggling to withdraw his winnings.

The player from Greece describes their experience with the casino regarding withdrawal issues. They made multiple withdrawal requests but faced cancellations due to a fault in the payment system. The casino provided inconsistent information and suggested manual transfers. The player has received the payment, and the complaint was closed as "resolved".

Read moreRead less

Submitted: 03 Jun 2023

Case closed

Disputed amount: A$9,000

Player's account was closed.

The player from Australia had his account closed due to failed verification as the name on his bank account and his driver's license didn't match. Eventually, the player was able to prove that the documents belong to him and the issue was resolved.

Read moreRead less

Submitted: 28 May 2023

Player stopped responding

Disputed amount: €500

Player's withdrawal seems delayed.

The player from Germany is experiencing delays withdrawing his winnings from the casino. We closed the complaint because the player stopped responding.

Submitted: 24 May 2023

Unjustified complaint

Disputed amount: €500

The player's account got blocked.

The player's account got blocked during account verification. The complaint was closed as the player breached the casino terms.

Submitted: 20 May 2023

Player stopped responding

Disputed amount: 200 R$

The player's withdrawal is delayed.

The player's withdrawal is delayed for 2 days. The complaint was closed as the player stopped responding.

Submitted: 24 Apr 2023

Player stopped responding

Disputed amount: €128,000

The player struggles to withdraw his money.

The player struggles to withdraw his money due ongoing verification. The complaint was closed as the player stopped responding.

Submitted: 10 Jan 2023

Case closed

Disputed amount: A$500

Player’s withdrawal is lost.

The player from Australia is experiencing difficulties with his withdrawal from the casino. The player confirmed the issue was resolved.

Submitted: 14 Dec 2022

Insufficient evidence from player

Disputed amount: €19,000

Player’s account has been blocked and audited.

The player from Germany had the account blocked for an audit after accumulating a substantial win. After a closer examination, we ended up rejecting this complaint as the player didn't provide the required documents to finish the verification process as asked by the casino.

Read moreRead less

Submitted: 04 Dec 2022

Player stopped responding

Disputed amount: A$28

The player's deposit was not credited.

The player's deposit was not credited to his casino account. The complaint was closed as the player stopped responding.

Submitted: 27 Aug 2022

Case closed

Disputed amount: €60

Player’s withdrawal has been delayed.

The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Submitted: 08 Jun 2022

Case closed

Disputed amount: €1,500

Player’s withdrawal has been delayed.

The player from Ireland is dissatisfied with the withdrawal process. The player later confirmed that the issue was resolved.

Submitted: 18 May 2022

Player stopped responding

Disputed amount: €200

Player’s experiencing difficulties withdrawing his winnings.

The player from Germany has requested withdrawal one week ago. It hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 03 Feb 2022

Complaints about related MyEmpire Casino (Same management)

Case closed

Disputed amount: €450

Player’s winnings haven’t been received yet.

MyEmpire Casino

Safety Index:Above average Submitted: 26 Sep 2023

Case closed

Disputed amount: €1,000

Player's withdrawals have been delayed and access to games blocked.

MyEmpire Casino

Safety Index:Above average Submitted: 25 Sep 2023

Case closed

Disputed amount: €53

Player complains about bonus non-application.

The player from France is experiencing problems with her bonus pack at the casino. The third deposit bonus was not applied and customer support has been unresponsive and unhelpful, repeatedly disconnecting her from the live chat.

Read moreRead less

MyEmpire Casino

Safety Index:Above average Submitted: 18 Aug 2023

Case closed

Disputed amount: 227 kr

Player's bitcoin deposit not credited.

A player from Norway deposited an amount in bitcoin which has not been credited to their casino account despite it being transferred and approved. The support team mentioned it was due to a problem with a third-party payment provider. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

Read moreRead less

MyEmpire Casino

Safety Index:Above average Submitted: 08 Aug 2023

Case closed

Disputed amount: €1,000

Player’s withdrawal has been delayed.

The player from Greece has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

MyEmpire Casino

Safety Index:Above average Submitted: 04 Aug 2023

Case closed

Disputed amount: €500

Withdrawal of player's winnings has been delayed.

The player from North Rhine-Westphalia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less

MyEmpire Casino

Safety Index:Above average Submitted: 03 Aug 2023

Complaints about related SlotsPalace Casino (Same management)

Case closed

Disputed amount: €500

Player’s withdrawal request gets continually cancelled.

The player from Greece is struggling to withdraw 500 euros from SlotPalace. Despite completing the identification process, his withdrawal gets cancelled after three days due to a purported provider issue.

Read moreRead less

SlotsPalace Casino

Safety Index:Above average Submitted: 28 Jul 2023

Case closed

Disputed amount: €1,025

Player is struggling with document upload for withdrawal.

The player from Spain wants to withdraw their winnings of 1025 euros. However, the casino is requesting extensive verification, including transaction history. The player is experiencing difficulties in uploading these documents onto the website, despite trying recommended solutions. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Read moreRead less

SlotsPalace Casino

Safety Index:Above average Submitted: 09 Jul 2023

Case closed

Disputed amount: €500

Player’s withdrawal has been delayed.

The player from Greece submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less

SlotsPalace Casino

Safety Index:Above average Submitted: 08 Mar 2023

Case closed

Disputed amount: 890 R$

Player believes that their withdrawal has been delayed.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The player has received the payment, and the complaint was closed as "resolved".

SlotsPalace Casino

Safety Index:Above average Submitted: 24 Feb 2023

Case closed

Disputed amount: €450

Withdrawal of player's winnings has been delayed.

The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less

SlotsPalace Casino

Safety Index:Above average Submitted: 22 Feb 2023

Case closed

Disputed amount: Can$92

The player's bet disappeared.

The player's bets were rejected but were not credited back to the player's balance. The casino reviewed the situation and refunded the disputed amount to the player's original payment method. The complaint is resolved.

Read moreRead less

SlotsPalace Casino

Safety Index:Above average Submitted: 25 Jan 2023

Case closed

Disputed amount: 1,000 zł

Player’s refund has been delayed.

The player from Poland has requested a refund. It has never been received. Player’s complaint has been resolved successfully.

SlotsPalace Casino

Safety Index:Above average Submitted: 05 Nov 2022

Case closed

Disputed amount: €2,000

Player believes that their withdrawal has been delayed.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less

SlotsPalace Casino

Safety Index:Above average Submitted: 02 Nov 2022

Case closed

Disputed amount: Can$30

Player's withdrawal has been delayed.

The player from Canada is dissatisfied with the withdrawal policy. The player informed us he received the first few withdrawals and decided to close the complaint.

SlotsPalace Casino

Safety Index:Above average Submitted: 11 Oct 2022

Case closed

Disputed amount: €3,000

Player’s attempt to close her account has been overlooked.

The player from Finland has tried to close the account. Unfortunately, the enquiry was ignored. We rejected the complaint because the player didn't respond to our messages and questions. We’ve reopened this complaint as per the player’s request. Player’s complaint has been resolved successfully.

Read moreRead less

SlotsPalace Casino

Safety Index:Above average Submitted: 26 Jul 2022