Neon54 Casino review

Name: Neon54 Casino review
Item: Neon54 Casino
Rating: 9.7

9.7/10Safety Index Very high by Casino Guru

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No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Show company details

Payment methods

Show all (33)

Withdrawal limits

per month

$7,000

per day

$500

Operator Stellar Ltd

Established 2021

Estimated annual revenues

> $5,000,000

Licensing Authorities

Comoros (AOFA)

OverviewBonusesUser reviews28Safety Index explainedDiscussion128Payment methods33

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Neon54 Casino Review

In this review, Neon54 Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.

Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Neon54 Casino scored a Very high Safety Index of 9.7, which places it among the safest and fairest online casinos on the internet. Continue reading our Neon54 Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Is Neon54 Casino fair and safe? Safety Index explained

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Neon54 Casino, we have looked closely into the Terms and Conditions of Neon54 Casino and reviewed them. We did not uncover any rules or clauses that we consider unfair or predatory. This is a positive sign, seeing as any such rules could be exploited in order to avoid paying out the players' winnings to them.

Considering our estimates and the factual data we have collected, Neon54 Casino appears to be a very large online casino. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

To our knowledge, Neon54 Casino is absent from any significant casino blacklists. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

Taking into account all factors in our review, Neon54 Casino has scored a Safety Index of 9.7, representing a Very high value. This casino is an excellent option for most players who are in search of an online casino that is committed to fairness.

Note: To the best of our knowledge, Neon54 Casino is associated with 11 other online casinos. The Safety Index of Neon54 Casino takes into account the qualities of all the interconnected online casinos. Due to the link to other casinos, this casino has scored a higher Safety Index than it would have on its own.

T&Cs of Neon54 Casino evaluated

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We did not find any unfair or predatory rules in the Terms and Conditions of Neon54 Casino during our review.

Neon54 Casino player complaints

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 0 complaints directly about this casino in our database, as well as 6 complaints about other casinos related to it. Because of these complaints, we've given this casino 584 black points in total, out of which 584 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Neon54 Casino user reviews and feedback

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Our database has a total of 31 user reviews of Neon54 Casino, giving it a Mixed User feedback rating. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Company information and licenses of Neon54 Casino

Neon54 Casino has estimated annual revenues higher than $5,000,000. Based on the categorization we use, this makes it a medium-sized online casino.

Neon54 Casino holds a gambling license in Comoros issued by Anjouan Gaming.

Withdrawal limits, win limits, and payment method options

Neon54 Casino supports 33 payment methods. This includes: Skrill, Neteller, PaysafeCard, VISA, Mastercard, Neosurf, PostePay, Zimpler, Bitcoin (BTC), Siru Mobile, Bank transfer, Skrill 1-Tap, Ethereum (ETH), Litecoin (LTC), Tether (USDT), Jetonbank, MiFinity, Cardano (ADA), PlayID, Bitcoin Cash (BCH), Dogecoin (DOGE), Ripple (XRP), USD Coin (USDC), Interac e-Transfer, WebPay, MuchBetter, Interac, Revolut, Rapid Transfer, UTORG, CashtoCode, Khipu, Mach.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits	Win limits
EUR 500 per day	No win limit
EUR 7,000 per month
USD 500 per day
USD 7,000 per month
NOK 5,000 per day
NOK 70,000 per month
CAD 750 per day
CAD 10,500 per month
AUD 800 per day
AUD 10,500 per month
HUF 200,000 per day
HUF 2,800,000 per month
CHF 500 per day
CHF 7,000 per month
CLP 350,000 per day
CLP 5,000,000 per month
CZK 12,500 per day
CZK 175,000 per month
NZD 1,000 per day
NZD 13,000 per month
PLN 2,000 per day
PLN 31,500 per month

Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. Languages and customer support options available at Neon54 Casino are displayed in the table below.

Language	Website	Customer support	Live chat
Slovak			24/7
English			24/7
Spanish			24/7
Portuguese			24/7
German			24/7
Finnish			24/7
Italian			24/7
Czech			24/7
Greek			24/7
French			24/7
Slovenian			24/7
Norwegian			24/7
Arabic			24/7
Croatian			24/7
Dutch			24/7
Polish			24/7
Hungarian			24/7

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Neon54 Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, Neon54 Casino has an average customer support.

Neon54 Casino casino games and slots

Neon54 Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

The casino's game library includes titles from 124 providers. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, TaDa Gaming, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, Evoplay, SA Gaming, BGaming, GameArt, Endorphina, PariPlay, Red Rake Gaming, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, Relax Gaming, Betgames, Sneaky Slots, FBM Digital Systems., Digitain, Turbo Games, Platipus, Lucky Streak, Amigo Gaming, Mancala Gaming, Spinmatic, Spadegaming, Apollo Games, G Games, Aviatrix, NetGaming, OneTouch, Jogo Global, Kiron Interactive, Galaxsys, Revolver Gaming, On Air Entertainment, Reevo, Riddec Games, PLAYHUB, Mascot Gaming, Amusnet, PlayPearls, Givme Games, Ela Games, 100HP Gaming, Iconic21 (BETER Live), Caleta Gaming, SoftGate, AvatarUX, Game2Slot, Imagine Live, 3 Oaks Gaming, CT Interactive, Shady Lady, Automat Games, Winfinity, Vibra Gaming, Spinberry, Just Slots, Playnetic, 7777 gaming, Smartsoft Gaming, Swintt, TOP Gaming, Tequity, BF Games, Spribe, Gamomat, Expanse Studios, Arcadem, CandleBets, Betsolutions, Bally Wulff, SlotMill, Vivo Gaming, Onlyplay, Bombay Live, Salsa Technology, Oryx Gaming, Penguin King, Gaming Corps, VoltEnt, Ortiz, Gamebeat, Kajot, Hölle games, GameTimeTec, Fugaso, Felix Gaming, Stakelogic, Fazi, Zitro, Gamzix, Kalamba Games, Zillion Games, Popiplay, Golden Hero, Apparat Gaming, InOut, PatePlay, RakeRocket, EGT Digital, TokaCity, Barbara Bang, Clawbuster, Rogue Gaming, Hacksaw Gaming, Solidicon, Ruby Play.

Neon54 Casino bonuses and promo codes

Online casino sites offer bonuses to attract and retain players, as an incentive to register a account with them and begin playing. The most prevalent bonus types are no deposit bonuses (or free spins) that you can get simply for registering an account, and deposit bonuses that are given out after making a deposit. Casinos also offer promotions like loyalty programs, welcome sign-up bonuses, and bonus codes.

Currently, our database has the following bonus from Neon54 Casino:

100% up to $500 and 200 extra spins

Kindly take note that only players from specific countries may be eligible for some of these bonuses. To find out which bonuses you can claim, see the 'Bonuses' segment of this review.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (33)

Withdrawal limits

per month

$7,000

per day

$500

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (17)

English customer support

All languages (17)

English live chat

All languages (17)

Game providers

Show all (124)

Casino screenshots

Positives

Deposits and withdrawals via cryptocurrencies
Tournaments available
Huge selection of game providers
Live chat support is available 24/7
Live dealer games are available

Negatives

Limited responsible gaming options

Author: Ayberk Ayan Last updated: 18 Jan 2026 Anything incorrect or missing?Let me know

Neon54 Casino bonuses

Browse all bonuses offered by Neon54 Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Neon54 Casino

This is a place to share experience with Neon54 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 28 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

TheodoreRushing

Bronze

Austria

• 1 week ago

Great games, good payout rate, registration was easy, overall a very good site. If it stays this way, I'll stick with it.

There are so many activities, challenges, and tournaments.
Es gibt so viele Aktivitäten, Herausforderungen und Turniere.
The website navigation is simple and user-friendly.
Die Navigation der Website ist einfach und benutzerfreundlich.

The payout threshold is low.
Die Auszahlungsgrenze ist niedrig
Sometimes I get logged out repeatedly.
Manchmal werde ich immer wieder ausgeloggt.

Elie2649

Bronze

Canada

• 1 month ago

If you win, do not celebrate because you are very unlikely to ever see that money. The maximum withdrawal allowed is only $500 per day, and they claim that reaching higher VIP levels increases the limit to $750 and then $1,200. In reality, this system is designed to push players to gamble more just to access their own winnings, which works completely against you.

They advertise that withdrawals are processed within three business days, but in my experience nothing has been processed at all. I have been playing with this casino for weeks and have not completed a single successful withdrawal despite multiple attempts.

After reaching a new VIP level, a "VIP host" contacting me promising 24/7 support, bonuses, and personal assistance through WhatsApp, Telegram, and email. Since then, I have contacted the "vip host " numerous times across every platform for over seven days and have received no reply whatsoever. This so-called VIP support appears to be nothing more than an automated message designed to give the illusion of service.

When attempting to freeze or close the account, the situation becomes even worse. Support states that only the VIP manager can close the account, yet the VIP manager does not respond. At the same time, they warn that funds left in the account may not be processed if the account is closed, effectively trapping players and discouraging withdrawals.

Live chat conversations are also frequently closed without resolution, leaving no proper record of your attempts to contact them. I contacted this casino over two weeks ago clearly requesting that my account be permanently closed because gambling on their platform has been causing serious emotional and mental distress. Despite that direct request, my account has remained open and I have continued to be allowed to play, showing a serious lack of concern for player safety and responsible gaming. Responsible gaming policies should be enforced, especially when a player has clearly asked for help. If you look at the rating, there is a reason this casino sits around two stars on Trustpilot — the reviews are real and many players are reporting the same issues. If you have just started using this casino and something feels off, trust your instincts. This platform appears built to keep players depositing while making withdrawals as difficult as possible. Protect yourself and stay away!!!!!

EVERYTHING

Anna-Chlo

Silver

Australia

• 4 months ago

I agree with others that this casino should be removed and I’ve no idea how it has as high a rating.
I won $29,000, I waited 6 days for any sort of progress on a withdrawal (for which you can only withdrawal $800! Very low!)
Nothing, kept getting told to wait.
Eventually ended up gambling and lost.
I asked to be excluded from a casino. One month later they still hadn’t actioned that! Had to ask again! And then they made me email again and confirm.
This casino should not exist!!

Lots of games

Slow payouts
Low payout limit
Don’t abide by responsible gaming
Constantly logs you out

LuckyMe247

Platinum

South Africa

• 7 months ago

I have been playing at Neon54 for quite some time now. What I like about the site is the providers available to me which is restricted on some of the other international sites.
The site have always been fairly easy to navigate but man it was frustrating to play. At some point the search did not work. Pragmatic games saved in my favourites launched, but when you searched for Pragmatic games it was non-existent.
Then one day I logged in and what a surprise... Brand new layout and design no more lagging and glitches.
What a pleasure to play on the new site. Well done! Deposit methods are somewhat restricted for me but was able to deposit via Goole Pay and could withdraw via MuchBetter.
The withdrawal took exactly three days as stated in their terms and once I received the notification that my withdrawal was approved the money was in my account.
Can definitely recommend.

Brand new site layout.
no more glitches as with previous site
easy navigation
Lots of promotions, challanges and tournaments
Many providers available in my country.

Limited deposit options (but then again just for my country)

Nichola

Bronze

Australia

• 8 months ago

After depositing on this site, I contacted live support for the deposit bonus sent to my email, as it didn't give me the bonus. After a few minutes the live chat proceeded to inform me that my account was now closed due to me having a duplicate account! ... I tried to explain that over a year ago also via live chat that I had already informed them I was not longer able to recieve emails to the email address they had and I made up a new one so please shut the old account. As far as I was told this was done. Obviously not!!
I emailed support and they shut me down pretty much calling me a liar ... well guess what I just found the email of that chat last year and have just sent it to them.

Shut down my account for duplicate accounts when not true
Support and live chat did not care to listen NOR look into whether i was telling the truth

snuggle69

Bronze

Germany

• 10 months ago

Neon54 is the absolute joke among online casinos. This site simply doesn't pay out any money – no matter how much you win. You wait in vain for payouts, and when you contact the so-called "support," you get nothing but standard automated responses that don't address the questions you ask.

It's like talking to a bot—or worse, a bot that doesn't understand a single sentence. Serious problems? Technical glitches? Lost money? No chance. The answers are as useless as the site itself. The whole thing seems like an elaborate scam to rip you off.

Honestly: Neon54 should be taken offline. As a player, you're not just ignored here, you're actively being ripped off. My advice: Stay away, delete your account immediately, and tell others about it—the more people who are warned, the better.

Payouts are not processed
Auszahlungen werden nicht bearbeitet

Withdrawals are not processed and you have no chance to withdraw
Auszahlungen werden nicht bearbeitet und man hat keine chance auszuzahlen

foukariaris

Silver

Greece

• 1 year ago

Friendly environment and support that serves you directly means that I will continue to play at your casino

nice website
ωραιος ιστοτοπος
fast withdrawals
γρηγορες αναληψεις
strong support
δυνατο support
quick identification
γρηγορη ταυτοποιηση

Marylili

Gold

Finland

• 1 year ago

Feeling dim. I got the feeling that everything doesn't quite match. Strangely, it always got stuck on scatters and the welcome bonus was denied without reasons.

A wide selection of games
Laaja peli valikoima
Quick chat
Nopea chat

Slow, crashing website
Hidas,jumittuva verkkosivusto
No promised welcome bonus without justification
Ei luvattua tervetuloa bonusta ilman perusteluja
Always freeze and "jump" away from the situation when there is a possible 3 scatter
Aina mahdollisen 3scatterin kohdalla jumittaa ja"hyppää"tilanteesta pois

alex19

Bronze

Greece

• 2 years ago

The worst casino. He will pay you at first and then under the pretense that your deposit has to be wagered X1 (I bet my deposit X5 maybe even X6) he won't pay you the amount. ΄

chmarou83

Bronze

Greece

• 2 years ago

one of the worst casinos on the market.. very slow withdrawals.. BEWARE..

nothing really
τιποτα πραγματικα

slow withdrawals
αργες αναληψεις
live chat BAD
το live chat ΚΑΚΟ
they did not respond to emails
στα email δεν απαντανε

filipemartins6

Bronze

Poland

• 2 years ago

Games with low payouts not big wins to keep the player balance average and slowly loose it all.
RTP adjusted at least for Netent slots. Site slow with technical difficulties and in game as well. Chat is unhelpful too.

Technical site difficulties
Low RTP , it looks rigged or adjusted

hugobertinpro1

Silver

France

• 2 years ago

Same casino as 7signs, I recommend. Withdrawal without verification, I specify that I am a French player. Jaj deposits and withdraws an hour later, and not even 24 hours after the money was in my account

Full supplier selection
Sélection de fournisseurs complète
Top welcome bonus (100% + crab bonus)
Bonus de bienvenue au top (100% + bonus crab)
Withdrawal without verification
Retrait sans verif

Krugmann

Silver

Germany

• 2 years ago

Unfortunately I can't report anything positive about Neon54 either. After several thousand euros in losses, a lot of disconnections, bonuses not granted, cashback not granted and customer service that apparently has no idea about gambling, I will no longer play at Neon54 Casino.
Furthermore, verification is not possible in advance. In my opinion a huge nogo. Deposits can be made without a limit, more than a daily withdrawal of 500 euros, which then takes several weeks, since you have to verify yourself first, is also not possible. With a lot of luck, after getting lucky on the reels or tables of this house, you might get a weekly payout of 1000 euros.

Many providers
Viele Anbieter
Beautiful design
Schönes Design

No verification without withdrawal request possible.
Keine Verifizierung ohne Auszahlungsanfrage möglich.
Insufficient settings for responsible gaming.
Unzureichende Einstellungen für verantwortungsvolles spielen.
Persistent connection problems/logouts
Andauernde Verbindungsprobleme/Logouts
Really bad customer service
Wirklich schlechter Kundenservice

SvenCasinoTester

Bronze

Germany

• 2 years ago

Hello,
Unfortunately, as an experienced casino tester, I have to say that this casino is one of the worst you've ever experienced.
1. The support via e-mail does not respond "2 days since sending the support mail"
2. The support chat is underground, the employees don't understand what you want. End the chat if you don't know what to do or if you can't/don't want to help.
3. A transaction / withdrawals are processed very slowly! That shouldn't happen at a reputable casino
4. The limits are very bad, you can pay out a maximum of €500 a day, this is a tactic used by the casinos to reinvest big wins!!!

I would like to report something positive, but I can't at the moment for the reasons described.
So I would be careful playing here!
The provider does not have a German license "which is mandatory in Germany".

Various games
Vielfältige Spiele

Payout time too long!
Auszahlungsdauer zu lange!
Support mail and chat
Support Mail und Chat
Limits very casino friendly
Limits sehr Casinofreundlich

amatuszak696

Bronze

Germany

• 2 years ago

A very bad casino
I've never experienced anything like that. The live chat isn't of any use either. At the beginning there were high profits and free spins within the game, but that suddenly changed, no or only small profits and, above all, no more free spins, 400-500 euros invested and no more profits made, let alone Because free spins are given 2-3 times with small winnings, that's it. This casino was happy to take my money and the worst thing is that the site keeps hanging up, you have to leave the site and register again, which seems to be a scam, because it was possible at the beginning I played through quite well, there were also wins, but when there were no more wins, the page kept hanging up, annoying.

Jamethai888

Platinum

Finland

• 2 years ago

Casino have few good sides but also bad issues.
Deposit and withdrawal works ok and quickly.
Some technical problem with slots, few dont open at all, some you have to re-open every 5 minutes.
Worst things, and reason why i closed my account after one day is at casino dont offer any responsibility gaming tools. Always better avoid greedy casino like this.

Quick withdrawal

Technical issues with few slots
No responsibility gaming tools

Weto2new8

Unregistered user

Germany

• 2 years ago

Beware of fraud. No payout of winnings. Support also very bad and ignorant. Just don't pay anything

No payment
Keine Auszahlung

Neon54 Casino

Dear Customer,
Thank you for taking your time to provide the review. We truly appreciate your feedback.
Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.
We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case.
Sincerely,
The Neon54 team.

Mychell99

Bronze

Germany

• 2 years ago

Very good banking easy playing only issues are bonuses having to request each time is old school

Quick easy withdrawal

Requesting bonus and verify them by screen shot

Neon54 Casino

lm7777

Unregistered user

Hungary

• 2 years ago

I have only had good experiences so far. There are many casino.games. The withdrawal will be made within a 3 working day

Many games
Fast withdrawal

Neon54 Casino

Dear Customer,
Thank you for taking your time to provide the review. Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!
Thank you for the rating you have given us.
The Neon54 team

FritzFischer

Bronze

Germany

• 3 years ago

Hello, here are my experiences with neon, which I also gave when I closed my account:

For some deposits, the bonus is credited immediately. With others you have to contact the support, then there is the 50% bonus and the FS immediately, with others the 50% is credited and the support has to be contacted again for the FS.

In the case of transfers via "Sofortüberweisung", it is then stated that the deposit will take several days to be credited, depending on the day of the week. Even if the day is reached, you have to contact support and send the deposit slip.

Even that is no guarantee that the deposit will be credited and you will not be informed that the payment has been credited. You simply notice a higher account balance.

Even today, I'm missing €50 from a deposit that wasn't credited despite the receipt being sent.

All in all, it's very tiring when you know up front that almost every deposit requires more contact requests.

Cashbacks, which are granted in different amounts from level 3, must be applied for every week, there is no automatism. Also, this only applies to live casino games, not slots. There are much better VIP programs out there.

Furthermore, there is no self-exclusion option on the site.

You always have to contact support, who will then try to persuade you to stay while the account remains open.

Great slot selection
Super Slot-Auswahl

payments are missing
Zahlungen fehlen
Partially cumbersome request for bonuses
Teilweise umständliche Anforderung von Boni
No self-exclusion on the website
Kein Selbstausschluss auf der Webseite

Neon54 Casino

tharm

Gold

Ireland

• 3 years ago

I have played at this casino for sometime. From the beginning I tried to verify my account but still at this time the verification section says it requires nothing from me.
Today I tried to make a withdrawal of €3200. It would not allow me and a message popped up stating my limit was 3000. I then tried 3000 and a message again popped up to say my limit was 500.
I withdrew 500 and went to withdraw again and it said I had reached my withdrawal limit.
I contacted live support and was told I was a level 1 player and my maximum withdrawal per day/24 hours is 500
I am allowed a maximum of 3 pending withdrawals
When I asked how long a withdrawal would be pending I was told 3 business days
I have established now it will take weeks to withdraw all of my winnings
Is this not illegal
How can a casino cap my winnings yet allow me to deposit what I want.
Can someone advise how I can complain as the website is vague

Good choice of games

Your withdrawal amounts are based on your VIP status which they decide

Neon54 Casino

bigjos

Silver

Canada

• 3 years ago

DON'T GO ABOVE ALL IT'S THIEVES I PLAY BEAUTIFUL AS SO IMPOSSIBLE TO WIN BIG IN QUEBEC NETTEN IS ILLEGAL AND THEY MAKE IT PLAY THERE HAVE BONUSES WE HAVE TO WAIT 20-30 MIN BEFORE PLAYING ON CHATS C THIS IS SHIT EDGE TO EDGE ATTENTION I PLAYED JACK HAMMER 3 BONUDS IN A ROW 3$

A LOT OF GAMES
BEAUCOUP DE JEUX

HVAC LIVE
CAHT EN DIRECT
BONUS IN MINIMUM GAMES ALWAYS
BONUS DANS LES JEUX MINIMUM TOUJOURS
WINNING ITS TINY
LES GAIN SON MINUSCULE
TRUCKER GAMES
JEUX TRUCKER
PROVIDER NO LEGAL
PROVIDER NO LEGAL

Neon54 Casino

GUENTER82

Bronze

Austria

• 3 years ago

Preferably no star at all. Always technical problems in the middle of the game. -"Server problem"...customer service was stressed out because of technical problems. I've complained umpteen times it always says let me check it out for a moment. When asked about compensation, the answer I got was 50 euros deposit then bonus. When I wanted to close my account see there 100 euros without deposit. In some cases, free spins are booked twice even though there is only one round of play. EVEN the last 10 cents were suddenly no longer available in the player account. I said the should nmri delete account I'll have it checked I think

Nothing positive
Gibt nix positives

DEPOSIT, deposit is always possible
EINZAHLEN, einzahlen das geht immer

Neon54 Casino

Sherryand

Bronze

Canada

• 3 years ago

I like this casino little slow loading some games but I withdrew funds in just over 24 money was in my account!

Neon54 Casino

Thebaum

Platinum

France

• 3 years ago

Trying not to be too biased as I just love original and innovative casino (even if the casino systems are not the best)... And Neon54 does just that : the platform is new and far from perfect, but its crazy spirit is a real breath of fresh air. And their platform works perfectly fine on mobile - which is far from being the norm for online casinos...

Very original website design
Lot of choices for the welcome bonus
Neat and easy to use website

Got some interface issues on some games (temporary ?)
A bit less generous for € than $

Neon54 Casino

ken1926

Unregistered user

Italy

• 3 years ago

For two months I have been trying to make a withdrawal of 300 euros but they have always blocked the transfer once for banking problems another with Visa again because I had to use a PC then when I used it they did not know the reason why it was not good however in the end I destroyed all the capital and closed the account
Run away

They immediately take the money
Subito prendono i soldi

They don't give them to you
Non te li danno

Neon54 Casino

Dear Customer,
Thank you for the review!
First and foremost, we are sorry for the inconveniences you experienced when using our website. You can rest assured that we are constantly working on improving our service. According to the Terms and Conditions of the website, we are not always able to guarantee the availability of your preferred payment method. Therefore, the Company may work through and perform payments using payment systems that differ from the one you requested to be used for processing your withdrawal. When that happens, cooperation from the customer is the best way to get the payment done.
We wish you all the best in your future endeavors!
Best regards,
Neon54.com

Zvet

Unregistered user

Cyprus

• 3 years ago

Good welcome bonuses, amazing design, will come back again

Welcome bonus
Fast support

Neon54 Casino

Dear Customer,Thank you for taking your time to provide the review. Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!Thank you for the rating you have given us.
The Neon54 team.

Safety Index of Neon54 Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Neon54 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.7/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Bonus winnings must be withdrawn immediately after meeting the wagering requirement to avoid additional winnings being capped
T&C copied from the casino's website (in English):
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Other factors

Low withdrawal limit: 7,000 CHF / month

Complaints about Neon54 Casino and related casinos

(61)

61All2Opened0Unresolved33Resolved26Rejected

Complaints directly about Neon54 Casino

Current status Waiting for Casino Guru to reply 3d 12h 1m 24s

Player's account has been closed due to self-exclusion.

The player from Austria voluntarily banned himself from the casino due to gambling addiction but was subsequently registered without consent at one of the casino's partner sites. He considers this behavior malicious and illegal, demanding compensation for his losses.

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Opened Submitted: 28 Feb 2026

Our verdict Case closed

Player's account has been reopened after closure request.

The player from Finland had requested a permanent closure of her account due to gambling addiction, but the casino had reopened it despite confirming the closure. Following this, she had gambled €2,200 and then sought to have her account closed again and to recover her funds. The casino initially offered a partial refund of €1,000 but later agreed to refund the full €2,200 after the complaint was escalated. The issue was resolved with the player receiving the refund and the account closure reinstated.

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Resolved Submitted: 27 Feb 2026

Disputed amount: €2,200

Our verdict Case closed

Withdrawal of player's winnings has been delayed.

The player from Latvia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. We had advised the player to wait at least 14 days for withdrawal processing due to possible KYC verification delays or high withdrawal volumes. After the recommended time frame had passed, the player confirmed the issue was resolved. The complaint was then closed following the player's confirmation of receipt.

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Resolved Submitted: 27 Feb 2026

Disputed amount: €150

Our verdict Case closed

Withdrawal of player's winnings has been delayed.

The player from Austria had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The delay in withdrawal processing was acknowledged as possibly due to ongoing KYC verification or a high volume of requests, and players were advised to wait at least 14 days before filing a complaint. The player later confirmed that the issue had been resolved, and the complaint was marked as resolved in the system.

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Resolved Submitted: 25 Feb 2026

Disputed amount: €1,700

Our verdict Player stopped responding

Player believes that their withdrawal has been delayed.

The player from Italy had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The withdrawal was initially canceled by the casino, citing a bank refusal, which the player disputed. The Complaints Team advised patience and extended the response time to allow the player to update on the status. Due to the player's lack of response to follow-up inquiries, the complaint was closed without resolution at that time.

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Closed Submitted: 05 Feb 2026

Disputed amount: €153

Current status Waiting for Casino Guru to reply 3d 22h 51m 1s

Player’s account has been closed.

The player from Brazil reports that his account has been closed due to an administrative decision by multiple casinos under the same company. He is unable to access his account to check his activity and estimates the amount in dispute, as he has lost access to all relevant data.

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Opened Submitted: 05 Feb 2026

Our verdict Case closed

Player's deposit is delayed.

The player from Italy contested an issue with Neon 54 casino, where a deposit made from his bank account via Mastercard had been deducted but not credited to his gaming account. The player was advised to contact his payment provider for an investigation, as the casino's ability to intervene was limited. The complaint was kept open for a month to allow time for resolution. The player later marked the complaint as resolved, and the case was closed accordingly.

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Resolved Submitted: 03 Feb 2026

Disputed amount: €20

Our verdict Case closed

Withdrawal of player's winnings has been delayed.

The player from Latvia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player reported that support agents had abruptly ended live chat sessions and refused to provide information about his €1,200 withdrawal, alleging bad faith and stalling. The complaint was marked as resolved by the player, and we acknowledged the resolution and closed the case accordingly.

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Resolved Submitted: 29 Jan 2026

Disputed amount: €1,200

Our verdict Player stopped responding

Player’s withdrawal has been delayed.

The player from Austria had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. We informed him about the usual processing times for withdrawals and advised patience while cooperating with the casino. After the recommended waiting period passed without any response from the player, we extended the time frame but ultimately had to close the complaint due to lack of communication. The player retained the option to reopen the complaint if he chose to resume contact.

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Closed Submitted: 26 Jan 2026

Disputed amount: €500

Our verdict Case closed

Player’s withdrawal is delayed due to KYC issues.

The player from Finland had requested a withdrawal two months ago after winning, but it was blocked pending KYC verification. He had submitted all requested documents but had not received any responses from the casino. We intervened by contacting the casino and urging them to prioritize the verification process. The casino eventually verified the player's account and processed his withdrawal after initially canceling the requests. The player confirmed receipt of the payment, and the complaint was then resolved.

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Resolved Submitted: 08 Jan 2026

Disputed amount: €997

Show more complaints (+10)