Vegasino Casino - Player’s winnings haven’t been received yet.

Hi, I've been waiting for my withdrawals from Vegasino for days, but they haven't arrived yet, and I'm worried! The site isn't asking me to verify my account right now, and I've contacted support dozens of times, but they keep telling me the same things: withdrawals take 3-5 days, or that they've been delayed! But it's all excuses! I've also contacted them by email, but to no avail. Please help. I requested my first withdrawal of €500 on January 19th, my second withdrawal of €500 on January 20th, and my third withdrawal of €500 on January 21st.

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Dear Leonida,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Leonida,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Salve, purtroppo non ho ancora ricevuto nessun prelievo! Sto aspettando dal 19 Gennaio dei prelievi che ho fatto e che non sono mai arrivati! Ho prelevato 500€ il 19 Gennaio, il 20 Gennaio altri 500€ e il 21 Gennaio altri 500€. Ho parlato con diversi operatori via chat e ho fatto fare diversi solleciti e segnalazioni al reparto finanziario ma non é servito a nulla! Verró mai pagato? I ritardi non sono una motivazione assolutamente valida poiché sono passate 2 settimane. Per favore segnalate il problema al casinó e aiutatemi se potete, grazie.

Dear Leonida, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Leonida,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla