HitNSpin Casino Review

The player from Germany had raised a concern about a delayed payout of 900 Euros from an online casino. He had been worried due to past experiences and negative reviews about the casino. The player had also encountered issues with his proof of residence during the verification process. However, the casino had confirmed that all withdrawals had been paid out. Ultimately, the player had confirmed receipt of his winnings, and the issue had been successfully resolved.

The player from Germany had suspected that the casino was rigging games, alleging that the games were crashing during free spins mode and the winnings were consistently the lowest possible value. However, the player could not provide concrete evidence to back up his claims. We had advised the player to contact the relevant licensing authority or game providers if he disagreed with our decision. The complaint was closed due to lack of evidence.

The player from Ecuador had successfully used a no deposit bonus and won $1600 at HitnSpin Casino. After having waited four days for account verification and having provided the requested documents, her account got blocked. The casino had claimed that she had created multiple accounts, which she denied, stating that the other account was created by her son on a different device. However, the casino had cited the use of the same device and IP address, as well as similar email addresses, as reasons for their action. Despite attempts by the Complaints Team to gather more information, the player had failed to respond, leading to the rejection of the complaint.

The player from Hesse had experienced a delayed payout from a casino. Despite having fulfilled additional wagering requirements, his withdrawal request had remained pending for 13 days. The casino had stated that the transaction was being processed. After several updates from the player about the non-arrival of funds, we had intervened and contacted the casino. The casino then confirmed that the payout had been processed, and the player had received his winnings. Following the resolution, the player had requested account closure due to the stressful experience, which the casino promptly actioned. We had marked the complaint as 'resolved' in our system.

The player from Lithuania had his account blocked by the casino after he had deposited and lost money, then activated a bonus, topped up, and attempted to withdraw funds. The casino had refused to process the withdrawal and blocked his account instead. He argued that he hadn't broken any rules. The casino claimed that he had been using a strategy to gain an unfair advantage by hiding funds in roulette. We reviewed all the evidence provided by the casino and the player, and concluded that the player had indeed used a strategy that provided an unfair advantage over the casino. Therefore, we couldn't assist the player in this matter.

The player from Lithuania had faced an account closure after depositing funds and meeting bonus wagering requirements at the casino. Despite having a verified account, the casino had blocked his access, justifying it with a 'safe wagering' rule, and confiscated his funds. The casino’s customer service had been unresponsive and uncooperative. The casino accused the player of using a betting strategy to gain an unfair advantage, which the player denied. The casino provided evidence of the player's game history to support their claim. We, the complaints team, after reviewing all the evidence, concluded that the player had indeed used a strategy that provided an unfair advantage over the casino. Therefore, we could not uphold the player's complaint.

The player from Germany had had troubles with a withdrawal process due to the use of a temporary Revolut Virtual card. The casino had required an ID and IBAN that matched the card, which the player's bank had confirmed was impossible. The player had had €5000 in his gaming account. After a series of communications, the player's account had been successfully verified and he had received part of his winnings, amounting to €5000. However, he had still been waiting for the remaining €1150. The player had failed to respond to further inquiries from the Complaints Team, resulting in the rejection of the complaint.

The player from Portugal had initially been unable to withdraw his winnings due to depositing funds with a temporary card that did not bear his name. Despite having provided full details of his main debit card, the casino had refused to accept it, which led to a withdrawal issue. However, the player's account was eventually validated by the casino. While waiting for the player's update on the payout, we had extended the complaint response timer by 7 days. As the player failed to respond within the given timeframe, we were unable to investigate further, which led to the rejection of the complaint.

The player from Germany had dealt with a prolonged withdrawal process. Despite having received confirmation on 08.01.2024, the funds had not arrived in the player's account. The casino’s support team had repeatedly asked the player to wait. The player had expressed dissatisfaction and had threatened legal action. The casino representative had requested the player to make a withdrawal request again, which the player had done. After some back and forth, the player had confirmed receipt of his winnings. The issue had been successfully resolved and the complaint had been closed.

The player from Hesse has been trying to withdraw their funds for four days. Despite the chat guarantee of two days for amounts up to 500, the player has now been told it would take five days. The complaint was resolved as the player got paid out.

The player from Germany had experienced several withdrawal issues with the online casino. Her first withdrawal never arrived because her bank account had been terminated, and the casino claimed that the funds had not been found. The player had also won 400 Euros in a subsequent game and attempted a withdrawal, which had been pending for over a week. The casino had attributed the delay to the payment provider. The player's account had been permanently blocked by the casino due to gambling addiction. Despite the player's insistence on receiving her winnings, the casino maintained that the withdrawals were being processed by the payment provider. We had extended the timer for resolution by seven days, but the complaint had eventually been rejected due to the player's lack of response.

The player from Indonesia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received at that point. The player had claimed that the casino had promised a completion date but had failed to meet it, despite the player's account having already completed KYC verification. The casino later confirmed that the transaction had been completed successfully. The player confirmed receipt of their winnings, leading us to mark the complaint as resolved.

The player from Germany had requested a permanent account closure at HitNSpin but was not attended to immediately. This delay had led to the player depositing and losing an additional €1,518. The account was finally closed after a subsequent request. The player had claimed that she had repeatedly asked the casino to close her account, however, she didn't provide any proof of these requests. The casino had confirmed that the account was permanently blocked. We had advised the player to keep evidence of any self-exclusion requests in the future but due to lack of proof in this case, we had to reject the complaint as unjustified.

The player from Slovenia had experienced difficulties while trying to deposit funds for a withdrawal using various methods like MasterCard, Visa, and Binance. This had complicated the KYC process. However, after successfully depositing with Binance, the player managed to pass the KYC process and successfully withdrew his winnings of 900 EUR. The issue had been resolved and the player confirmed the successful receipt of his funds.

The player from Poland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. He had never withdrawn money from this casino before and his transactions were marked as "in progress". He had requested the casino to provide the name of the postman and the order ID, which was not provided. We contacted the casino for an update on the payment status. The casino had responded stating that all withdrawal requests had been paid out and the player had opted for a break-time limit. Despite extending the response time, the player did not confirm receipt of the payment, leading to the rejection of the complaint.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received at that point. The player had reported that their account had been verified, but the withdrawal was still not possible. The casino's support had informed them that the account needed further verification, which could take several days. However, the issue was later resolved as the player confirmed that the casino had paid them. We then marked the complaint as 'resolved' in our system.

The player from Germany wants to close her casino account, but the casino is requiring her to verify the account first. She is uncomfortable providing her data for this process. The complaint was rejected as the player stopped responding.

The player from Albania had been awaiting a withdrawal for a week, with the casino's support having refused to provide the transaction hash to verify the payout. The player, who was already a verified customer, had expressed frustration with the delay. However, the issue had been resolved after the casino made the payout. We then closed the complaint as 'resolved'.

The player from Austria had successfully deposited and won using a welcome bonus but struggled with withdrawal due to continuous demands for more documentation for verification. The casino had recently demanded a high-quality selfie of him holding a photo of two documents simultaneously, which the player found unreasonable. After reaching out to the player for further information, we did not receive a response within the given timeframe. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Bavaria had faced a delay in his payout. He hadn't received his winnings even though the casino had approved the payout on April 16th. The casino had requested the player to specify the disputed transaction IDs as they had no active or pending withdrawal requests. However, the player later confirmed that the payment had been made. Consequently, we had marked the complaint as 'resolved'.

The player from Germany had had an issue with ICEcasino, where his account had been blocked during the verification process, preventing him from withdrawing his €25,000 winnings. The player had claimed to have registered while in Poland, providing a rental agreement as proof, which the casino had rejected. The casino had suspected the player used a VPN to register from Germany, a restricted country. The player had admitted to residing in Germany long-term, and being in Poland for a short time only. We concluded that we were unable to assist the player due to his inability to complete the verification process. The complaint had been initially rejected but was later resolved after the player reached an agreement with the casino.

The player from Ireland had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed at that time. The player reported that her documents were denied during the KYC verification process, which had caused a delay in her withdrawal. However, she had managed to withdraw her winnings bit by bit successfully. As a result, she confirmed the resolution of her issue, and we had marked the case as resolved.

The player from Brazil had a pending withdrawal with ICECASINO. He continued playing after a successful earlier payout but his recent withdrawal request had not been processed. His contacts with customer service had resulted in standard responses. His account had been fully verified for months and he had made other withdrawals at the casino before. The issue had been resolved successfully and the withdrawal had been deposited into his account via the website. We had marked the complaint as 'resolved' in our system.

The player from Romania had had an issue with IceCasino where his requested withdrawal of 850 euros had remained 'in progress' for an extended period, beyond the usual 2-4 working days. The casino had not provided a deadline for the payout completion. However, after the complaint was filed, the player confirmed that he had received all his winnings in his bank account and requested to close the complaint. We had subsequently marked the complaint as 'resolved'.

The player from Denmark had been awaiting account verification at IceCasino to withdraw their winnings. After his account had been verified, he had started receiving his winnings in installments. He had confirmed receiving all his winnings and had expressed satisfaction with the resolution process. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Greece had reported a delay in the withdrawal process at an online casino. The casino had attributed the delay to technical issues with an external provider. The player's account had been verified, and he had made successful withdrawals using the same method in the past. Despite repeated assurances from the casino that the withdrawal was in progress, the player hadn't received his funds for an extended period. The Complaints Team had intervened and contacted the casino for clarification. The casino confirmed that all withdrawal requests had been paid out. The player confirmed receipt of his funds, and the issue was subsequently marked as resolved by the Complaints Team.

The player from Finland had struggled to withdraw €40 from Icecasino.com. Despite having successfully completed KYC verification with the bank card used for the deposit, the casino had asked for information on a second bank card, which hadn't been used for any transactions, and the verification had been "on review". The casino had allowed the withdrawal. We confirmed with both parties that the withdrawal had been successful and the issue had been resolved.

The player from Greece had continuously experienced withdrawal issues, with the casino citing technical difficulties as the reason. Despite several withdrawal attempts totaling 1292.65 euros, the casino had repeatedly failed to deposit the funds into the player's account. The player confirmed that she had passed full KYC verification, and had previously made successful withdrawals from the casino. After a series of exchanges, the casino stated that the majority of the withdrawal requests were successful and asked the player to confirm when all the money reached her account. The player confirmed that she received her funds after months of waiting. We had marked the complaint as 'resolved'.

The German player had won 2000€ at the casino on 22.12.2023 but had not received the payout, despite his account having been fully verified. He had contacted the casino's support multiple times, only to be advised to wait. The player had reported that a similar issue had occurred with a previous payout. However, he had received a part of his winnings (1000€) during the complaint process. The remaining amount was still pending without a specified timeline. Finally, the player confirmed that he had received the complete transfer of his winnings. Consequently, we had marked the complaint as 'resolved'.

The player from Greece had deposited €20 and made €270 in profit but experienced delays in verification and cancellation of withdrawal by the casino despite having provided all necessary documents. The player had contacted the casino several times without receiving a response, which raised concerns as the casino's terms stated that payments would be approved within 5 minutes to 12 hours. After the player's complaint, the casino processed the withdrawal. The player confirmed receipt of her winnings, which led us to close the complaint as 'resolved'.

The player from Lithuania's account had been locked by IceCasino, who accused him of bonus abuse. He had disputed these allegations, stating that he had played with real funds before using bonus funds. Despite his explanations, the casino had only agreed to unlock his account if he accepted a nullified balance. After a series of exchanges, the casino admitted it had been their mistake for not prohibiting playing with bonus funds in certain games. They subsequently unblocked the player's account, allowing him to withdraw his winnings of 510EUR. The player had thanked the Complaints Team for their assistance in resolving the issue.

The player from Germany had an issue with IceCasino regarding a withdrawal of 1900 Euros made on December 11th, which he had not received in his Santander Bank account. Despite the casino having provided proof of payment, the issue had remained unresolved. The player had suggested that the casino re-deposit the money for a fresh withdrawal attempt but had received no assistance. After lengthy back-and-forth communication involving the player, the casino, and the Complaints Team, and after the player had provided an official document from his bank confirming the missing transaction, the casino had finally confirmed the transaction. The player had confirmed the receipt of his winnings, thus resolving the complaint.

The player from Norway had about 10,000 NOK balance in their account. After requesting a withdrawal, the account was blocked due to allegedly having duplicate accounts. The casino offers to unblock the account only if the player agrees to void the balance. The complaint was resolved as the player's account got reopen.

The player from Ireland had experienced delays in the crediting of a deposit. The casino had advised the player to wait for 96 hours. The player received the deposit after a significant delay and expressed dissatisfaction with the service, suspecting misuse of his funds during the delay. The casino confirmed that the delay was due to the payment provider and not any misuse of funds. We had considered the complaint as resolved since the deposited funds were eventually credited to the player's account. The casino had permanently blocked the player's account upon his request.

The player from Estonia had found his account blocked after winning a significant amount at Ice Casino due to another account registered under his name. He had unknowingly shared his bank card details, which had been used to create and deposit in the alternate account. After he contacted the Complaints Team, they had communicated with the casino on the player's behalf. The casino had reconsidered their initial decision and unblocked the player's account. The player had since regained access to his account and received his winnings, resolving the issue.

The player from Brazil had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that withdrawal delays could have been due to unfinished KYC verification or a high volume of withdrawal requests, and recommended waiting at least 14 days before submitting a complaint. The casino had confirmed that all withdrawals were processed according to their terms and conditions. After some time, the player confirmed that he had received his earnings. Consequently, the complaint was marked as 'resolved' by the Complaints Team.

The player from Ireland is experiencing technical difficulties with the casino's website, preventing access to games outside of demo mode. Furthermore, their game history has been deleted and the issue persists across multiple devices. The complaint was resolved as the player received his remaining balance and closed his account.

The player from Greece had had her account with Ice Casino blocked, as the casino had claimed she had two accounts under her name, which she had denied. The casino had then decided to unblock her account but without her €3000 winnings. After her unsuccessful attempts to resolve the issue with customer service, we had intervened. Following our mediation, the casino had unlocked her account, and she had been able to receive her winnings. The issue had been successfully resolved, and the player had expressed her gratitude for our assistance.

A Greek online casino player had faced delays in the verification process, which had prevented him from withdrawing his funds. The player had submitted the necessary documents for verification but had been waiting for approval from the casino. After he submitted a complaint, the player's account was finally verified, and he managed to successfully withdraw his funds. The Complaints Team then marked the complaint as 'resolved'.

The player from Sweden had faced issues with the Dreamy Genie slot game due to an inability to pick cards during a bonus game, despite several attempts and contacting support. The unfinished bet made in September was still visible in his game history. The casino had initially responded by saying that the round had finished correctly and offered free spins as a goodwill gesture. However, the player disputed this and provided further screenshots to support his claim. After further communication, the casino had contacted the game provider to investigate the issue. The game provider had unlocked the round and instructed the player to clear cache, cookies, and reopen the game. The casino had also credited the player with €10 as an apology. The player later confirmed that his issue had been resolved. The complaint was then closed as 'resolved'.

The player from Germany had transferred 800 EUR to IceCasino, however, the deposit had not appeared in their casino account. We had advised the player to contact his payment provider to investigate the issue, as it was out of the casino's control. The casino had confirmed the transaction was unsuccessful and suggested that the funds should have been returned to the player's bank account. The player later confirmed that the issue had been resolved and his money had been returned to his account. Consequently, we had closed the complaint as 'resolved'.

The player from Norway had his account blocked after he successfully verified his account and attempted to withdraw 150,000 NOK. The player was unable to access his account history and his money was nowhere to be found. The casino alleged that the player held a duplicate account and had applied the same bonuses to both accounts, which violated their policy. Following an extended discussion, the casino consented to pay the player his winnings, deducting the bonus amount received on the duplicate account and an administrative fee. The player agreed to these terms. The complaint was deemed resolved, but the player did not verify receiving his funds before the case was closed.

The player from Canada had been trying to withdraw $162.60 from her casino account. Despite having successfully completed and confirmed her verification process, the casino was still asking for banking information and had delayed the withdrawal for over a month. The player had repeatedly submitted the requested documents and contacted customer service but was unable to withdraw her winnings. Upon our advice, she sent her banking information as a PDF file instead of a screenshot. This seemed to have resolved the issue, and the player was able to receive her money. We had then marked the complaint as 'resolved'.

The player from Germany had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received at that time. The Complaints Team had advised the player that withdrawals could sometimes take several days or weeks to process, potentially due to unfinished KYC verification or a high volume of withdrawal requests. They had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. The player later confirmed that he had received his money, and the Complaints Team marked the complaint as resolved.

The player from Portugal had indicated an issue with a delayed withdrawal in the casino. The Complaints Team had advised him to wait at least 14 days after requesting the withdrawal before submitting a complaint, given that his account had been successfully verified, his game history checked, and his withdrawal approved by the casino. The issue was eventually resolved successfully.

The player from Portugal had had his account blocked by Ice Casino, which had accused him of bonus fraud. He had insisted that he hadn't activated any bonus. His winnings had been confiscated and the casino had claimed it was irreversible. After a series of exchanges between the player, the Complaints Team, and the casino, it had been established that the player hadn't violated any rules and should have been allowed to withdraw his funds. The casino had agreed to this, and the player had confirmed that he received his money. The issue had thus been resolved satisfactorily.

The player from Norway had had difficulties with a $30 deposit at a casino due to a KYC issue where his phone number had already been in use. The casino had blocked his account for duplication but had refused to refund the deposit, suggesting to void the funds instead. The player had demanded a return of his money. After a lengthy discussion and multiple withdrawal attempts, the casino finally processed his withdrawal. The player had confirmed receiving his money and had agreed to rescind all his complaints. The issue has been successfully resolved.

The player from Japan had his account blocked in January with a tournament prize pending. The casino had not provided a reason for the closure. The player had estimated his winnings to be between €1000 and €1600. After the player had submitted a complaint, the casino confirmed that €600 had been credited to the player's account after the block. The player had initially contested the amount, believing he had won more, but the casino clarified that he had taken the 6th place in the tournament and the payout was correct. The player had confirmed receipt of the winnings and the issue had been resolved successfully.

The player from Austria had inadvertently created two accounts at IceCasino. Only one account had been verified and used for deposits. When she attempted to withdraw €400 winnings, the account was blocked. After submitting her complaint, she had managed to reach an agreement with IceCasino. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Slovenia had experienced a delay with his withdrawal. Eventually, the player informed us that the issue had been resolved. Consequently, we marked the complaint as 'resolved' in our system.

The player from Germany had been waiting for a withdrawal for less than two weeks. The Complaints Team had advised her that it was common for withdrawals to take some time to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. They had recommended patience, full cooperation with the casino, and waiting at least 14 days after requesting a withdrawal before submitting a complaint. The player later confirmed that her winnings had been paid out in full and the case had been settled. The complaint was subsequently marked as 'resolved'.

The player from Poland had an issue with IceCasino where her account had been closed and winnings confiscated due to a violation of the casino's rules by "delaying game rounds". After admitting her mistake, she had requested for her account to be reopened without bonuses. The casino had agreed to reopen her account under the condition that she could only play with real money. We had initially categorized the complaint as "rejected" and "unjustified". However, the player had requested to reopen the complaint as her account was still blocked. After additional communication, the casino had unblocked her account, and the player had confirmed the resolution. We then closed the complaint as 'resolved'.

A player from Brazil won 577 BRL and then 700 BRL in Ice Casino, but their account was blocked before they could withdraw their winnings. The casino claims the player has two accounts, one from 2021, with no personal information or completed verifications.

The player from Georgia requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. We were informed by the casino that the player created multiple accounts and the player was given the choice to reopen one of the accounts, but his winnings would be confiscated which he agreed to.

The player from Ontario is experiencing difficulties with Ice Casino after they blocked her account due to alleged playing from Mexico despite her successful KYC verification. He is blocked from withdrawing his winnings of approximately $873. The issue has been resolved successfully.

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Latvia requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Ontario requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Chile has been waiting for over a week for account verification and withdrawal. Despite speaking with support, she has been told to wait with no further resolution. After the player sent all the required identity documents, her account was verified and she received her winnings. Therefore, we closed the complaint as resolved.

The player from Greece submitted his identity documents two months ago. Unfortunately, his account has not been verified yet. The casino asked the player to submit a more recent document needed for verification. After that, his winnings were paid out and the complaint was resolved.

The player from Poland had her casino account blocked due to accusations of opening multiple accounts in the casino. The provided evidence indicates the complainant indeed created multiple accounts since her personal details were used in both linked ones. However, basically, after reviewing all the gathered details and information, we concluded she did not breach any other of the casino's terms and conditions, did not abuse the casino's bonus offer, and so she did not gain any (unfair) advantage. The casino was able and willing to reconsider its decision and restored the user's account. The complaint is resolved.

The player from Brazil has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Slovenia made a deposit into his account but the money has not been added to his profile yet. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

The player from Poland has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil had her account blocked due to providing incorrect personal information on registration. The player's account was unblocked, and he has received the payment. The complaint was closed as "resolved".

The player from Japan is experiencing difficulties withdrawing his funds due to limited availability of payment methods. As the player confirmed withdrawal was completed, we closed the complaint as resolved.

The player from the Philippines requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. After the player's account had been successfully verified, the player confirmed receipt of the payment.

The player from Greece has been accused of opening multiple accounts. The casino provided evidence supporting their claims, however, they decided to let the player use her second account and they even refunded her last few deposits, therefore, we closed this complaint as resolved.

The player from Brazil had her account blocked after mistakenly sending her husband's ID for the KYC along with her personal documents. The issue has been resolved, and the complaint was closed as "resolved".

The player from Germany is experiencing difficulties withdrawing his winnings. The player confirmed the issue was resolved after the amount had successfully been credited to his balance. Consequently, the complaint was resolved.

The player from the Philippines has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the issue was successfully resolved.

The player from Ireland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil has been trying to withdraw her winnings for a month. All her withdrawal requests were rejected and the casino asked for additional documents. We contacted the casino and found out that the documents were finally approved. The player informed us that she successfully received her winnings, so we closed the complaint as "resolved".

The player from Ireland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has been blocked without further explanation. The account was reopened and the player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Poland requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Poland had his account blocked without further explanation. The player also claimed that he had his withdrawal confiscated. The casino responded and stated that the player had no balance on their account, and also that the player had multiple other accounts. The casino provided evidence of this, and in the meantime, the player confirmed they had received their withdrawal. As the player had no outstanding payments due to them, and the casino had blocked the account in accordance with their terms and conditions, the complaint was closed as 'resolved'.

The player from Latvia has been accused of opening multiple accounts. Although the casino have provided us with the evidence of multiple accounts and the player did also confirm this information, most probably the casino has awarded the player with some portion of the winnings.

The player from Germany requested a withdrawal 2 weeks prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has purchased Free Spins. Unfortunately, they were not credited to account even if the funds have been deducted from the balance. The player has confirmed they were refunded and got free spins credited back.

The player from Lower Saxony has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Rhineland-Palatinate has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Hungary was experiencing difficulties withdrawing his winnings due to ongoing verification. The player confirmed a successfully received payment approximately 2,5 weeks after the withdrawal request was made. The complaint is resolved.

The player from Rhineland-Palatinate has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Peru has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Belarus has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Lithuania has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the issue was resolved.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Berlin has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Bavaria has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece requested a withdrawal, but the casino canceled it a few days later. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.