LeoVegas Casino - Player is struggling to verify his account.

I won ... after days I asked for the withdrawal so far everything is ok. After days they send me that they want photos of the post office card, photos of the PayPal account. I sent everything but now they want direct mail signature, never seen before !!!

I ask for help so that my money is given to me !!!

Now I ask you or I will go to the financial police

Dear Cristian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from players.

Do I understand correctly that you have provided all the required documents except for the last one? Have all the other documents been approved?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, as I send I send the documents are not good !!!!

They want the post counter card with my name on it !!! Impossible that the bank account placed on the card does not exist.

But to get them 500 euros if they are taken in a moment now there are problems !!!

They even want paypal photos with logo email address account number all with screnciot.

Things I have tried and in a single photo that I can send I cannot have all this information.

Now they owe me 1000 euros and I don't know how.

Anyway they are only thieves.

I wait again and then I will be forced to report the complaint and related expenses to be borne by them.

But if they pay with iban they automatically put the code and have everything you need !!!!!

The only casino to want crazy things !!!

Thank you for your reply, Cristian. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru?

Of course I have no problems. I'm just telling the truth about a casino that still owes me my money today !!!!!

Could you tell her Leo to send me a bank transfer through Iban?

It's easy and they'll get everything they want for god!

Cristian, I still haven't received any emails from you with the required communication between you and the casino.

Good morning, what should I send you?

The messages from leosvegas saying that nothing is okay ????

this is what they send all the time ... you can send what you want whatever is not right.

Crazy things.

But if you charge a thousand euros, there is no problem with who is my account, yours ...

Bad assistance. After it blocks you or even.

Tell me what can one do?

Losing your money?

Their luck that I do not know them personally breast I would be in their house crafty cowards and clowns!

Thank you very much Cristian for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, Cristian,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite LeoVegas Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear LeoVegas Casino Team,

Could you please state the reason why the player's account was not verified? What documents are problematic? What steps do a player need to take to successfully verify their account?

Thank you in advance for providing the information.

Dear Cristian,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing.

Unfortunately, due to GDPR I am unable to look into this for you here.

I kindly ask that you email support@leovegas.com detailing the query and putting: FAO Compaints Team as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Leovegas Group

Thank you, LeoVegas Team, for providing the information.

Dear Cristian,

From our experience, I recommend you to follow the casino's instructions.

Were you already in contact with the casino according to the recommendation above?

Can you please provide us with an update on your issue? Is there any progress?

Cristian, can you please answer the questions from my previous? I am extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

We are looking forward to hearing from you.

Zero progress.

Were you already in contact with the casino according to the recommendation from the casino representative above? If yes - what is the result of the conversation, please?

You can send the data also to my email address (branislav.b@casino.guru).

They want almost impossible things ... ATM photos but these are crazy !!! but if I turn iban in my name what is their problem?

Anyway open police report !!!

Started lawyer

We now await the advances of their areas.

Thieves!!!

To take money 1 min

To have 3 months still 0 !!!!

Dear LeoVegas Casino Team,

I understand your statement above - due to GDPR, the casino is unable to look into this for the player here.

Are you please able to provide us with a list of all necessary documents that the player should provide the casino with, in order to have his casino account completely verified?

Dear Cristian,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing.

Unfortunately, due to GDPR I am unable to look into this for you here. However, we never request ATM pictures. We just follow the guidelines of the regulator so, we are afraid, we need to request certain documents to verify any accounts.

I kindly ask that you email support@leovegas.com detailing the query and putting: FAO Compaints Team as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Leovegas Group

Dear LeoVegas Team,

Providing a list of necessary documents does not violate GDPR at all.

Cristian, are you able to contact the casino again according to the recommendation above?

Once you have done this, please, provide me with the communication with Customer Support and inform us about any progress or news. My email was mentioned above. I am afraid there is no other way to move forward with your issue than to provide the casino with the required documents.

Dear Cristian,

Is there any progress on your issue? Can you provide us with an update and answer the question from my previous post?

We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

We are looking forward to hearing from you.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Thank you, LeoVegas Team, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru