The player from Finland highlights ongoing issues with withdrawals from the casino, noting that payments take close to two weeks and have halted after a drop in his VIP level. He requests assistance in retrieving his winnings and points out numerous complaints regarding payment delays.
SG Casino - Player’s withdrawals are delayed.
Amount: €4,040
SG Casino
Safety Index:Very highSafety Index
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9.5
SG Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
5d 19h 57m 54s
Case summary
2 days ago
Public
Public
4 days ago
Translation
Hello,
How can you rate a casino 9.5 with such a crazy number of open complaints? As with all open complaints about SG casino and others from the same owner, my withdrawals are not being paid. Every time the payments take closer to two weeks. Please help me get my money out.
I haven't used any bonuses. I don't need KYC. I've managed to withdraw money from here, but that stopped when I won and dropped down the VIP level. Please contact them because they don't pay anyone on time, as you can see from all the complaints they've opened.
Automatic translation:
Public
Public
3 days ago
Dear Ollikainen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you made the last successful withdrawal?
- Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
2 days ago
Translation
Hi, it's been exactly two weeks since I last withdrew money. The withdrawal method has always been the same, which is Neteller. It's really not normal to have to wait over a week for every withdrawal when the amounts are this small. It's also really not normal for the casino to have over 50 open complaints about late withdrawals.
Automatic translation:
Casino Guru is examining the case
