The player from Finland highlighted ongoing issues with withdrawals from the casino, noting that payments took close to two weeks and had halted after a drop in his VIP level. He requested assistance in retrieving his winnings and pointed out numerous complaints regarding payment delays. The issue was resolved as the player confirmed that he would receive the rest of his withdrawals without problems. The Complaints Team marked the complaint as 'resolved' in their system, appreciating the player's cooperation.
SG Casino - Player’s withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: €4,040
SG Casino
Safety Index:HighCase summary
Discussion
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8 months ago
Translation
Hello,
How can you rate a casino 9.5 with such a crazy number of open complaints? As with all open complaints about SG casino and others from the same owner, my withdrawals are not being paid. Every time the payments take closer to two weeks. Please help me get my money out.
I haven't used any bonuses. I don't need KYC. I've managed to withdraw money from here, but that stopped when I won and dropped down the VIP level. Please contact them because they don't pay anyone on time, as you can see from all the complaints they've opened.
Automatic translation:
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8 months ago
Dear Ollikainen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you made the last successful withdrawal?
- Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?
Thank you in advance for your reply.
Best regards,
Kristina
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8 months ago
Translation
Hi, it's been exactly two weeks since I last withdrew money. The withdrawal method has always been the same, which is Neteller. It's really not normal to have to wait over a week for every withdrawal when the amounts are this small. It's also really not normal for the casino to have over 50 open complaints about late withdrawals.
Automatic translation:
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8 months ago
Thank you for your reply, Ollikainen. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.
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8 months ago
Dear Ollikainen,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
Translation
Hi, everything is fine here now. I believe I will get the rest of the withdrawals home without any problems. If not, I will contact you! Thanks for your help.
Automatic translation:
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8 months ago
Dear Ollikainen,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
