The player from Mexico faces account closure after the casino canceled his long-pending withdrawal request and did not return his total deposits of 950 EUR. Despite successfully verifying his account and providing all requested documents, he is unclear about the alleged breach of terms that led to the closure.
Talismania Casino - Player’s account has been closed and winnings confiscated.
Amount: €1,283
Talismania Casino
Safety Index:HighSafety Index
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8.1
Talismania Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
5d 9h 41m 12s
Case summary
yesterday
Public
Public
2 days ago
Casino canceled my withdrawal request that was pending for a long time, closed my account and didn't return my deposited amount of 300EUR. I started playing in this casino in January 2025. This was my first winning, which was accumulated with my deposit and bonus. This was my fourth deposit, previous 3 deposits, totaled 650 EUR were lost. I deposited a total of 950 EUR in the casino. My account was verified successfully, I provided all requested documents but withdrawal was pending since February. Some days ago casino decided to close my account because of breaching their terms. I contacted them via email to get more details regarding more details because it is unclear for me what exactly was considered as breach but didn't get any reply yet.
Public
Public
yesterday
Dear Kianis,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Do I understand correctly that the casino didn't specify which rule you breached? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Kianis has 5d 9h 41m 12s to reply
