The player from the United Kingdom has her account at Blackjack City Casino terminated for allegedly breaching terms by using a deposit method not belonging to her, despite being the owner of the Paysafe account she used. She had around £800 in winnings that she cannot access, and a similar situation occurred with her account at Karamba Casino, which was also terminated without explanation.
Blackjack City Casino - Player's accounts have been closed without reason.
Amount: £800
Blackjack City Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Blackjack City Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
5d 7h 23m 37s
Case summary
yesterday
Public
Public
yesterday
Dear trakas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal of your funds from Blackjack City Casino.
To help us better understand the situation and investigate this matter, could you please provide us with more details? Here are some questions that may assist us:
- Do I understand correctly that you made only one deposit in this specific casino?
- Did you experience any issues with your Paysafe account that could have led to the casino's decision?
- Are there any other payment methods that might have caused this issue?
Additionally, if you experience issues in another casino, please submit a separate complaint as we are unable to contact two different casinos via one complaint thread.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
trakas has 5d 7h 23m 37s to reply
