The player from Brazil had concerns about the lack of returns on the games, which led to a constant loss of money with no wins. This resulted in total loss without any disputed amount. We informed the player that without evidence of unfairness, we could not proceed with the complaint. We requested the player's gaming history for further investigation, but the player did not respond. Consequently, we were unable to investigate further and had rejected the complaint.
LeoVegas Casino - Player is frustrated due to consistent losses in games.
Amount: ??
LeoVegas Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Translation
My complaint regards every time I visit the house to gamble, the games never give a minimum return and wipe out my entire balance without even having a win. I know that gambling at a casino involves luck and risk, but every time, it's just bad luck, repeatedly and consistently, it gets tough.
I have no sum to dispute as they've already wiped me out completely, but I'm venting my frustration about this terrible house, abysmal in terms of player returns.
Automatic translation:
Public
Public
7 months ago
Dear Cassiloko08,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. As you correctly pointed out, sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I can do for you regarding your complaint.
Best regards,
Veronika
Public
Public
7 months ago
Translation
Goodnight.
It's simple, I can't print all the rounds of the game, I just know that every time I play there there is no return, I don't even remember the last time I made a withdrawal there.
Automatic translation:
Public
Public
7 months ago
If you request your gaming history from the casino, it will be a single spreadsheet in Excel. I am sorry but if you do not provide us with enough evidence, we will not be able to investigate further, and we will have to close your complaint.
