LeoVegas Casino - Player is frustrated due to consistent losses in games.

My complaint regards every time I visit the house to gamble, the games never give a minimum return and wipe out my entire balance without even having a win. I know that gambling at a casino involves luck and risk, but every time, it's just bad luck, repeatedly and consistently, it gets tough.

I have no sum to dispute as they've already wiped me out completely, but I'm venting my frustration about this terrible house, abysmal in terms of player returns.

Dear Cassiloko08, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. As you correctly pointed out, sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I can do for you regarding your complaint.

Best regards, 

Veronika

Goodnight.

It's simple, I can't print all the rounds of the game, I just know that every time I play there there is no return, I don't even remember the last time I made a withdrawal there.

If you request your gaming history from the casino, it will be a single spreadsheet in Excel. I am sorry but if you do not provide us with enough evidence, we will not be able to investigate further, and we will have to close your complaint.

Dear Cassiloko08,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.