Galactic Wins Casino - Player’s withdrawal is delayed due to verification issues.

First they asked for proof of address as well as an official document and a photo of the card I used to make the deposit... I sent all of that, then they requested a screenshot of the date I deposited... then they asked for a bank statement and when I sent it they told me they didn't accept that bank, so they asked me for another account and of the 3 that I sent, none of them accepted... they demand that they have my address on the bank statement exactly the same as on my official document and the same as on my proof of address... I ask them to tell me which bank they accept and they only ask me for the bank statement again

Dear Nayeli888,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Galactic Wins Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please clarify what you mean by not accepting the bank? Is the casino unable to process a payment to a bank account of your bank specifically?
• Have you received any confirmation regarding the verification status of your player's account?
• Could you please share with me your communication with casino support regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas