bCasino UK Review

The player from Brazil had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had complained about the removal of the pix withdrawal option and lack of response from the casino via chat or email. We had advised the player on the usual withdrawal processing time and asked for patience. We extended the complaint resolution timer by 7 days for the player to respond. However, due to lack of response from the player, we were unable to investigate further and had to reject the complaint.

The player from Brazil had struggled with a delayed withdrawal of 2,100 Reais that he had requested on the 23rd of September, 2023. Despite having all his documents verified, the casino was not responding to his emails. We had advised the player to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. We also had extended the timer by 7 days for the player to respond. However, due to the lack of response from the player, we were unable to investigate further and had to reject the complaint.

A player from Serbia received free spins, won money, and completed the necessary wager to withdraw. An initial withdrawal of 483eur was noted, but the account was then blocked due to alleged breaching of the bonus terms and conditions. The player insists that he adhered to the maximum stake rules. The player has contacted the licensing authority and the ADR, we are waiting on a decision from the regulator.

The player from Ireland had won 186€ from a free spins bonus, which had appeared as real winnings. However, the casino prevented him from withdrawing the winnings, stating that they needed to be wagered first. This had led to confusion for the player. The Complaints Team had reviewed the bonus terms and conditions and found a wagering requirement. Despite extending the response time, the player did not respond to further inquiries. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Brazil had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player did not respond to our queries for additional information to support the investigation, thus we were unable to proceed further. Consequently, the complaint had been rejected due to lack of cooperation from the player's side.

The player from India had placed a successful 0.9 euro bet on a bonus, winning 35k euros. He had requested a withdrawal, but after three days, bCasino reduced his balance and withdrawal request from 5k to 500 euros, without any explanation or response to inquiries. The Complaints Team had asked for more details about the bonus and the casino's response. However, the player had requested to cancel his complaint. Consequently, we closed the complaint as per the player's request.

The player from Mexico has been waiting 12 days for account verification and initiation of his withdrawal. The player did not respond to our questions and comments, therefore, we rejected this complaint.

The player from Argentina was struggling with a withdrawal process because the casino was providing various excuses to avoid payout. He had completed the KYC process and submitted all necessary documents. The casino, however, was asking for non-existent documents such as a Skrill extract. The player had used Astropay and Skrill for his deposits. We extended the complaint deadline twice, but due to the player's lack of response to our messages and questions, we had to reject the complaint. We reopened this complaint as per the player’s request.

The player from Brazil claims to have been scammed twice by the casino. In the first instance, the casino made them deposit money but they were unable to withdraw. During a subsequent game, the software crashed, leaving them with server denial messages and unresponsive customer support. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Canada was looking to withdraw winnings of $1,200. The process was delayed for different reasons, from an issue of differing addresses, to blurry ID. We contacted the casino and found out that the player was asked to provide the copy of a credit card which turned out to be a prepaid card, and the player had destroyed it. Nonetheless, the casino approved the withdrawal request later and the player confirmed receiving the money, therefore we closed the complaint as resolved.

The player from Canada, after securing a win from a bonus free spin, had attempted a withdrawal of 339 dollars. However, after hours of being in a pending state, the casino had reduced this withdrawal amount to 100 dollars. The player had claimed to have activated the bonus with a deposit, but failed to provide sufficient evidence to support this claim. Despite multiple requests from the Complaints Team for proof of deposit, the player was unable to provide the necessary documentation. As a result, we had concluded that the winnings were likely accumulated from a free bonus, and the casino's action to cancel the winnings was justified.

The player from Finland used a promotional offer to win €600 and requested a €500 withdrawal. However, the casino canceled the withdrawal and voided the winnings, citing the player violated the maximum bet rule. The player is confused as the maximum bet used was €3, not exceeding the limits. The complaint was closed as the player stopped responding.

The player from Brazil has attempted to make a withdrawal several times, but it has been denied by the casino. Additionally, the casino's chat support is always unavailable. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Finland submitted all the documents necessary for verification more than two weeks ago. However, the casino is still processing them. Since the player stopped answering our questions, we rejected the complaint.

The player from Brazil has requested a withdrawal five days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was rejected as we did not receive any response from the player regarding our messages and inquiries.

The player from South Africa is having a negative experience in the casino after he was falsely informed about the value of the bonus free spins he received. The play described another issue where he was asked to verify a card that wasn't his. We closed the complaint because the player stopped responding.

The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Canada is dissatisfied with the overall casino experience while playing with a bonus. Her winnings have been reduced. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Austria has been accused of breaching bonus terms by placing single bets greater than the allowed ones. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Brazil has been accused of breaking the Bonus T&Cs by playing restricted games. The casino forfeited all the winnings generated from the bonus play. After contacting the casino we managed to help the player to get back his deposit but we weren't able to retrieve the full amount required by the player. We rejected this complaint because the player's balance was a mix of real and bonus money so the casino had right to confiscate the winnings.

The player from Germany has been accused of breaching bonus terms by placing a single bet greater than the allowed one. Therefore, her winnings were confiscated. We ended up rejecting the complaint because it was not justified.

The player from Germany has been accused of breaking the Bonus T&Cs by playing restricted games. Casino forfeited all the winnings generated from the bonus play. After a closer examination, we rejected this complaint as unjustified.

Player’s access to their account has been denied due to geolocation. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player played with a bonus and is convinced he finished the wagering requirement. He then played roulette and the casino accused him of breaching the maximum bet rule and cancelled his withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.