bCasino - Player is unable to withdraw winnings.

This casino is nothing more than a thief. They accept deposits via PIX but won't pay out in the same way. I deposited on their platform and won 50 spins. I played until I exceeded the withdrawal amount of 2000. I managed to raise it up to 300 but ended up with only 100. When I tried to withdraw, they gave me a headache, only accepting international transfers. So, I made the transfer. And today, they tell me that my withdrawal is not valid because it did not meet the quota, and my balance has reverted back to the 26 reais that I initially deposited. This is frankly ridiculous. It is obvious theft.

Dear gilbertorocha068,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with bCasino. I have checked the screenshots you provided us with and it seems that your withdrawal request was canceled and your winnings voided due to you breaching the maximum bet while playing.

I have checked the Bonus Terms and Conditions, and this is what I found:

The following wagering activities are not allowed until the wagering requirements of the bonus have been completed:

Betting more than €4.00 per spin or 10% of the received bonus amount (the smaller of the two)

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. 

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is veronika.l@casino.guru. 

If there is any other relevant communication between you and the casino, please send it as well. 

Thank you in advance for your reply. 

Best regards, 

Veronika

I won more than was allowed, I won more than 4 thousand and they only allowed me 100 to withdraw now you are saying that it is the term that I cannot withdraw, this platform is a robbery opera in Brazil without a license and does not even provide withdrawal in currency local, they didn't pay me because the international transfer would cost them more.

I apologize for the inconvenience, but I repeat: it seems that you placed bets higher than allowed with the bonus and that resulted in the cancellation of your winnings. If you believe that you have been wrongly accused, I request you kindly provide us with your complete gaming history at veronika.l@casino.guru. If you fail to do so, I will have to reject your complaint. Thank you for your cooperation and understanding.

Dear gilbertorocha068,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.