The player from Russia had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The player claimed that after winning, the casino had imposed a 300% wagering requirement on his deposit, which he fulfilled, but then his account was blocked and his deposit was withheld. Despite multiple attempts to gather more information and evidence from the player, no response was received. Consequently, the complaint was closed due to lack of cooperation, but the player could reopen it by resuming communication.
QPbet Casino - Player claims that payment has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 300 USD₮
QPbet Casino
Safety Index:Below averageCase summary
Discussion
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2 months ago
This bookmaker totally scam. They just steal money from my account for no reason. They even my deposit money eat. Please block this bookmaker to avoid people to not lost their money.
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear denilson1775,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 months ago
Translation
They simply stole $300 from my account. There's no point in waiting 14 days. They even stole my deposit.
Automatic translation:
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2 months ago
Dear denilson1775,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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2 months ago
Dear denilson1775,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
TranslationThey stole all my money and blocked my account. I can't even log into it. Tell the bookmaker this.
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1 month ago
Dear denilson1775,
I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
Thank you for your patience and cooperation.
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1 month ago
Translation1. Played sports and slots.
2. After I won, they wrote to me that I had to wager 300% of my deposit. After I wagered, they blocked and even stole my deposit money.
3. Won a sport without bonus money
Automatic translation:
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1 month ago
Dear denilson1775,
Could you please share your communication with the casino regarding this issue? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
Thank you very much in advance for your reply.
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1 month ago
Dear denilson1775,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
