Vox Casino - Player's verification is delayed.

They refuse to approve the last picture to verify my account. They want a selfie with me to hold my driver's license, at first they didn't approve because the information should be visible without them having to zoom in (how big are the letters on the driver's license themselves). have finally sent the three most recent pictures with the driver's license in hand where the letters are visible even without zoom, even with my poor eyesight I can see the letters. Sad that they are doing this and it feels like they simply don't want to verify my account, should also contact curacao and send them the pictures so they can form an opinion.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vox Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did you achieve your current balance with the help of a bonus?
• Have you made sure to take the selfie in good lighting conditions?
• Could you please share with me your communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas