The player from Brazil had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had complained about the removal of the pix withdrawal option and lack of response from the casino via chat or email. We had advised the player on the usual withdrawal processing time and asked for patience. We extended the complaint resolution timer by 7 days for the player to respond. However, due to lack of response from the player, we were unable to investigate further and had to reject the complaint.
bCasino - Withdrawal of player's winnings has been delayed.
Amount: 535 R$
bCasino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
My wife is experiencing issues with this BCASINO WHICH APPEARS TO BE FRAUDULENT. I have researched numerous times and I never see a complaint resolved, everyone has problems with withdrawals. Interestingly, Pix is available for deposit, but when we try to withdraw, they remove the Pix option. I am extremely frustrated and am ready to initiate legal proceedings.
Automatic translation:
Public
Public
6 months ago
Dear viniciuscav,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
6 months ago
Translation
It's complicated, they take away the pix withdrawal option, I'm waiting until the chat after the withdrawal is only offline, no one responds even to emails
Automatic translation:
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