BetOnRed Casino Review

The player from Spain had experienced server issues that prevented her from accessing the online casino page after a win. We reached out to the player for confirmation if the issue had been resolved but did not receive any response. As a result, we rejected the complaint.

The player from Spain had registered and played at a casino, unaware of the rules prohibiting Spanish citizens from participating. They had made several deposits and were then requesting reimbursement, as the deposits should not have been permitted due to the government-issued gambling prohibition. The player argued that the casino had breached its terms by allowing them to deposit and play. We explained that while we understood the player's perspective, we only intervened in cases where winnings were confiscated due to a player being from a restricted country. As the player had no balance left in their account when it was blocked, we concluded that there was not much we could do in this case.

The player from Ireland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player claimed the casino cancelled all withdrawal attempts, despite being fully verified and trying various withdrawal methods. However, the player failed to respond to our inquiries within the given time frame, which resulted in us being unable to investigate further. Consequently, the complaint was rejected.

The Austrian player had deposited 100€, won 650€ and attempted to verify the account for withdrawal, but the casino had closed the account without providing an explanation and cancelled the winnings. The player had attempted to contact the support team without any response. We had reached out to the player for more information to better understand the situation. However, the player did not respond to our queries, hence we could not proceed with the investigation. The complaint was consequently rejected due to the player's lack of response.

The player from Greece was facing issues with depositing cryptocurrency into their casino account, even though their transaction was visible. The casino had responded that the deposit was below the minimum allowed limit, therefore the money had been lost. We had advised the player to contact their payment provider for an investigation. However, the player failed to respond to our further queries, which led to the rejection of the complaint due to lack of cooperation.

The player from Rhineland-Palatinate had multiple issues with withdrawals that were rejected due to alleged missing wagering turnover. After several delays with bank and alternative methods, the funds were returned to the betting account. Casino support hadn't provided clear explanations and asked the player to wager the refunded deposit again. However, after submitting the complaint to us, the player reported that the issue had been resolved and the payout had been processed. We marked the complaint as 'resolved' in our system.

The player from Portugal had been unable to access the Betonred Casino application for three days and had been concerned about the approximately 130 euros in her account. We had advised her to contact the casino's support via email. She reported that she had been able to access the casino again and her money was still in her account. We marked the complaint as resolved.

The player from Australia had attempted to cash out multiple times but all were declined by the casino without a clear reason. The player had confirmed that his account was fully verified. Despite having reached out to the casino's customer support, he hadn't received any helpful response. We tried to further investigate the issue, asking about the payment method and requesting recent correspondence with the casino, but the player failed to respond to our inquiries. As a result, we couldn't proceed with the investigation and had to reject the complaint.

The player from Brazil had sought to close his accounts across multiple casinos owned by the same company but had not received responses to his emails, and chat assistance had been unhelpful. After lodging a complaint with us, we had explained the difference between account closure and self-exclusion and checked the casino's terms and conditions. We then asked the player to specify the reason for closure and to forward us the account closure requests he had sent to the casino. The player had subsequently managed to delete his account from the casino. We then marked the complaint as 'resolved' in our system.

The player from Spain had faced an issue when his account was closed as he attempted to cash out his winnings. The casino had stated they would refund his deposits but not his winnings, however, even the deposits had not been returned after three days. The player had clarified that he had not accepted any bonuses and had left about €1200 in his account. Despite our efforts to communicate with the player to understand the situation better, he did not respond to our inquiries. Consequently, we were unable to investigate further, leading to the rejection of the complaint.

The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn’t been received yet. We had advised him that withdrawal processing could take up to 14 days and recommended patience. However, the player decided to spend his casino balance due to the prolonged waiting time for cash out. As a result, we had to close the complaint because the player no longer had any winnings to withdraw.

The player from Germany had had issues with withdrawing winnings from an online casino. The casino had initially claimed that the bank had denied the transfer, but the bank had refuted this. The casino then suggested a different withdrawal method, but this had also been unsuccessful. The player had reported disrespectful communication from the casino. After the player's complaint was submitted to us, the casino had paid out his winnings within an hour. This issue had been successfully resolved.

The player from Bulgaria had reported a deposit issue with Betonred online casino. He had claimed that despite the casino's support team's confirmation that a refund would be issued, he received an email stating that the payment wasn't recognized. He had further alleged that the casino used a different MCC code to accept Master Card payments. The player and the casino had engaged in a back and forth discussion about the issue, with the casino requesting proof of transaction and the player insisting that the casino was withholding his refund. After the intervention from the Complaints Team, the casino eventually confirmed that it had processed the player's refund. The player had confirmed receipt of his funds and the complaint had been subsequently marked as resolved.

The player from Canada was experiencing issues with depositing Ethereum into his account at the online casino. Despite having confirmed the successful transfer and having reached out to the casino's live chat and email support, his deposit was not reflected in his account. The player had previously made successful deposits and withdrawals from the casino. The Complaints Team had suggested contacting the payment provider to investigate the issue, as the casino might not have had the ability to intervene in this case. The complaint remained unresolved as the player did not respond to further communication, leading to its rejection.

The player from Portugal had experienced a delay in receiving an approved payment which had taken longer than 72 hours. After the Complaints Team had advised her to be patient and wait at least 14 days after requesting the withdrawal, the player confirmed that the payment had been successfully received. The issue was then marked as resolved by the Complaints Team.

The player from Portugal has been waiting over a week for a withdrawal. The casino has provided multiple deadlines which have all passed without the withdrawal being processed. The player states that they have met all the requirements and provided all the necessary information for the withdrawal, yet the casino's support only gives automated responses and has failed to respond to an email sent 5-6 days ago. The complaint was resolved as the player got paid out.

The player made 8 deposits and later requested a withdrawal of winnings. However, it was not processed and the customer support (chat and mail) didn't give any justification. The casino didn't react to this complaint and it remained unresolved.

A player from Portugal is having trouble withdrawing his winnings of 2300 from BetOnRed Casino. Despite having a verified account and making several withdrawal attempts, the player's efforts have not been successful. The complaint was resolved as the player managed to withdraw his money.

The player from Portugal had a 800€ withdrawal that had been delayed for 6 days. Despite daily assurances from the casino's chat function that the payout would happen soon, it hadn't been resolved. We had explained to the player that withdrawal delays could be due to unfinished KYC verification or a high volume of withdrawal requests. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. We had extended the timer for the player to respond by 7 days, however, since the player did not respond to our messages, we were unable to investigate further and had to reject the complaint.

The player from Belgium had reported an issue with her withdrawal request and account verification at an online casino. Despite her multiple attempts to communicate with the casino's support and provide the necessary documents, the issue had remained unresolved. We had advised her to ensure the documents were in the correct format and to contact support again. However, the player did not respond to our further inquiries, which prevented us from proceeding with the investigation. Consequently, we had to reject the complaint.

The player from Portugal had requested self-exclusion from the online casino but continued playing as the process was not immediate. She had won around 200 euros and was unable to withdraw her winnings due to the account closure. After she had submitted her complaint to the Complaints Team and provided necessary documentation, the team had contacted the casino on her behalf. The casino had requested her refund credentials and she had complied. After a slight delay and further communication with the casino, the player confirmed that she had received her refund. The Complaints Team then marked the complaint as 'resolved'.

The player from Germany had registered and played on BetOnRed, losing several thousand euros before his account was abruptly closed due to jurisdiction restrictions. The player, who had not used a VPN, was seeking a refund of all deposits. Despite our efforts to assist, the player had failed to respond to our inquiries about any withheld winnings based on his geolocation. As a result, we were forced to reject the complaint due to the lack of further information, which prevented us from proceeding with any further investigation or providing potential solutions.

The player from Germany deposited money expecting a cashback as per the casino's Terms and Conditions. After losing, they were denied the announced 5% cashback due to undisclosed local regulations, which the player holds is deceptive. The complaint was rejected as the player stopped responding.

The player from Germany experienced a delay in her deposit transaction. Despite the casino's advice to wait, the player had sought help from the Complaints Team. We had suggested the player contact her payment provider for an investigation as the casino usually had limited control over such issues. The player later confirmed that she had received their deposit. Consequently, we marked the complaint as 'resolved'.

The player from Greece had made a crypto deposit which did not reflect in his account even after several hours. He had expressed dissatisfaction with the customer support responses. We had reached out to the player for more information and extended the response time by 7 days. However, the player failed to respond to our messages and questions. As a result, we were unable to further investigate the issue and had to reject the complaint.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.