bCasino - Player was accused of breaching the casino’s T&Cs and his withdrawal was cancelled.

they just took my winnings away. 

because of terms and conditions. 

I did my wagering requirements. 50x

I won some... then I played roulette. 

now that was the problem... stake was too high. 

they just took 440 euro in my account. and canceled a 250 withdrawal. 

what a joke

Dear Christian,

Thank you for contacting Casino Guru and letting us help you with your issue. According to your answers in our questionnaire, it seems you played with the 5€ no deposit bonus. I took a closer look at the Bonus T&Cs and found a term stating the following: "You must make a minimum deposit of 10€ in order to withdraw any cash winnings." 

Moreover, there is also a maximum pay-out rule: "The maximum allowed withdrawal amount for this bonus is 100€."

If you didn’t make a deposit after the wagering was finished, the winnings from the bonus weren’t added to your cash balance. It remained in your bonus balance and as you kept wagering, the maximum bet rule was breached. This is probably the reason why the casino cancelled your withdrawal. I’m afraid that if this is the case, there is not much we can do. I’m sorry; I wish I could be of more help.

Best regards,

Peter

Dear Christian,

Can we consider the issue closed? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.