bCasino - Player’s winnings have been voided after a withdrawal request.

I received a bonus via e-mail from this casino, which was ''Deposit 10 euros and play with 50 euros'', I managed to win almost 600€ in the first rounds with a bet of 40 cents, After that I started wagering with a bet of 3 euros, when the wager went through I sent a withdrawal request of 500€, now 4 days later I received an e-mail from bcasino that said that my winnings have been voided and the withdrawal was canceled because I have exceeded the maximum bet, which was €4 or 10% of the given bonus amount (whichever is smaller). I can also see my bet history myself and the maximum bet I've played with is €3. Because of this, I don't understand why my withdrawal was canceled and the winnings were voided, I hope that it would be possible to get some help through this.

Thank you

Hello jopee7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with bCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is your full betting history visible within your casino account? If yes, would it be possible to forward it to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear jopee7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.