Vemapostar Casino Review

The player from Portugal had accumulated winnings of 12000 euros but, during a withdrawal request, the casino removed 2600 euros connected to claimed bonuses. He asserted that he had complied with all bonus requirements and requested the return of his deducted winnings. After the player had submitted his complaint, we asked for further details and invited the casino to join the conversation. Despite extending the timer for response multiple times, the casino did not respond. Consequently, we had to close the complaint as 'unresolved', which might have negatively affected the casino's rating.

The player from Portugal had deposited 240 euros at Vemapostar to activate a second deposit bonus, winning a total sum of around 7000 euros. The casino had confiscated the player's winnings, alleging that he was a bonus hunter. The player disputed this claim, insisting he had not violated any terms and conditions, and requested full payment of his winnings. We had attempted to investigate the situation and asked the player for additional details. However, the player did not respond to our queries, therefore we were unable to proceed with the investigation. As a result, the complaint had been rejected.

The player from Portugal has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.