Name: CryptoCasino.com Review
Item: CryptoCasino.com
Rating: 7.6
Author: Michaela Skalla

OverviewBonusesUser reviewsSafety Index explainedDiscussionPayment methods

Michaela S.

09/2025

Read our CryptoCasino.com review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

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Pros and cons

Good selection of games
Live chat support is available 24/7
Quick registration with only basic information

Limited responsible gaming options
Possible withdrawal fees

Games

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 14 Not Available: 1

Game providers

Show all (62)

Payment methods

Show all (16)

Transaction limits

Withdrawal limits

€50,000

per month

Win limits

Unknown

Language options

Website

Available in 7 languages

EnglishFrenchGermanItalianRussian 2 more

Live chat

Available in 7 languages

EnglishFrenchGermanItalianRussian 2 more

Customer support:

Available in 7 languages

EnglishFrenchGermanItalianRussian 2 more

Licensing authorities

Comoros (AOFA)ALSI-142311005-FI2
Verified
Curaçao (CGA)
Verified

Casino screenshots

CryptoCasino.com Review

CryptoCasino.com was tested by our casino review team. They used our casino review methodology to look at its strong points and the areas that need work. Our team checked the casino's Terms and Conditions, licenses, player complaints, support, and limits. They used these to find out if this casino is safe and honest or a risk to players.

We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. CryptoCasino.com has a Safety Index of 7.6. But since it is one of the newest online casinos, we may lack sufficient data to fully assess its safety. Which is why we have categorized it as a Fresh online casino for now. Keep reading our CryptoCasino.com review to learn more about this casino and decide whether it is a good choice for you.

Safety Index – CryptoCasino.com fairness and safety

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our CryptoCasino.com review, we extensively examined and analyzed the Terms and Conditions of CryptoCasino.com. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.

CryptoCasino.com is one of smaller online casinos based on our estimates or collected information. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

As far as we are aware, no relevant casino blacklists mention CryptoCasino.com. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

Terms and Conditions of CryptoCasino.com evaluated

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We did not find any unfair or predatory rules in the Terms and Conditions of CryptoCasino.com during our review.

Player complaints submitted about CryptoCasino.com

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We have found no relevant complaints about this casino.

CryptoCasino.com user feedback and reviews evaluated

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

CryptoCasino.com has a Good User feedback score based on the 8 user reviews in our database. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Licenses and company data

CryptoCasino.com is owned by Atlantis Interactive SRL and has estimated revenues exceeding $1,000,000 per year. Based on the categorization we use, this makes it one of smaller online casinos.

CryptoCasino.com has licenses from licensing organizations in the following countries or regions: Comoros (Anjouan Gaming), Curaçao (Curaçao Gaming Authority).

Payment methods, win and withdrawal limits

CryptoCasino.com supports 16 payment options. This includes: Bitcoin (BTC), Avalanche (AVAX), Toncoin (TON), Bonk, Ripple (XRP), Dogecoin (DOGE), PepeCoin (PEPE), Solana (SOL), Cardano (ADA), Ethereum (ETH), USD Coin (USDC), Litecoin (LTC), Tron (TRX), Bitcoin Cash (BCH), Shiba Inu (SHIB), Tether (USDT).

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits	Win limits
EUR 50,000 per month	No win limit

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at CryptoCasino.com in the table below.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7
Portuguese			24/7
Russian			24/7
German			24/7
Italian			24/7
French			24/7

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at CryptoCasino.com, managing your account, withdrawals, or other matters. CryptoCasino.com has a good customer support, judging by the results of our testing.

Casino games and slots available at CryptoCasino.com

CryptoCasino.com offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games from 62 game providers are offered. This includes Novomatic, Apricot (Microgaming), Playtech, Blueprint Gaming, Betsoft Gaming, Playson, Evoplay, BGaming, Red Rake Gaming, Spinomenal, 1X2 Gaming, Realistic Games, Belatra Games, Betgames, 7777 gaming, Smartsoft Gaming, Fantasma Games, Formula Spin, Platipus, Swintt, Win Fast, Alchemy Gaming, Mancala Gaming, XGG, Aviatrix, Spribe, Gamomat, OneTouch, Darwin gaming, Galaxsys, TrueLab Games, King Midas (Kingmaker), SlotMill, Onlyplay, VoltEnt, Gamebeat, JVL, Pascal Gaming, Yolted, Skywind Group, Iconic21 (BETER Live), Caleta Gaming, Peter & Sons, AvatarUX, Fazi, Live88, F*Bastards, 3 Oaks Gaming, Air Dice, Gamzix, Zillion Games, Popiplay, Shady Lady, Apparat Gaming, Games Global, PopOK Gaming, Winfinity, Rogue Gaming, 7Mojos, Ruby Play, Bitblox, LAMBDA gaming.

CryptoCasino.com bonus offers and codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.

Currently, our database has the following 4 bonuses from CryptoCasino.com:

50% up to 200 USD₮
200% up to 10,000 USD₮ and 50 extra spins
12% cashback bonus up to €10,000
10% cashback bonus up to €100

Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.

Company info

Owner Atlantis Interactive SRL
Operator Atlantis Interactive SRL
Established 2024
Estimated annual revenues < $1,000,000

Casino Bonuses

CryptoCasino.com bonuses

Browse all bonuses offered by CryptoCasino.com, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews

User reviews of CryptoCasino.com

This is a place to share experience with CryptoCasino.com. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 8 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

RuffinLoris

Bronze

Italy

• 2 weeks ago

This casino is great! The withdraw are instantly, more games to play and more bonus, for the player is important

Fast withdraw
A lot of games
Bonus

DC123

Bronze

Croatia

• 3 weeks ago

I am writing this to warn other players about a confirmed technical malfunction at CryptoCasino.com. I am a high-volume player with over 130,000 XP. Their technical malfunction costed me about 10.000 USDT - 20.000 USDT. I don't know exact number because turns out their history bar does not work for last year. I never got the money which I wasn't able to wager due to their "flawed" wager system. In e-mail correspondence they just stopped answering. Complete scammers.

I have official email correspondence from the site Administrator (Johnny) where he explicitly confesses that their reward and wagering system is "flawed." His exact words were: "The way that coin/bonus system behaves is… flawed. It’s technically written into the terms. No, that doesn’t make it a good player experience." He further stated that they are in the process of "changing it," not just tweaking it, because of these issues.

Because of this "flawed" behavior, my 1x wagering rewards were voided by the system despite my generating over $130,000 in wagering volume. The operator has acknowledged the system is not fit for purpose but has failed to provide a fair settlement for the rewards lost due to this confirmed malfunction.

Edit on their lies, 24. April: they excluded me from using any bonuses or promotions on their site due to "internal decision" - of course I have all the documentation needed to prove it. No given reason - probably just because I gave a bad review. Today also they sent me an e-mail to complete the KYC even though they commericalize as a NO-KYC required site.

I see their admins often comment to justify themselves. I wish they comment it here so I can destroy them with all the evidence I have. Btw in order for this post to be approved I had to deliver all the evidence to CasinoGuru which I did. They understand how big this is.
I filed a complain to Curacao authorities to shut them down and to return my money back.

The operator has released a template response on third-party review sites. I wish to address their claims with facts that they have conveniently omitted:

1. The "Goodwill" vs. "Silence" Reality
The operator claims they "engaged directly." This is false. After promising to "calculate" the total missing rewards, the operator ignored four consecutive emails over 10 days. They only "engaged" publicly once their reputation was at risk on AskGamblers. Also, goodwill of $200 WAS NOT $200, INSTEAD IT WAS A WAGER BONUS.

2. Admission of an Unfair System
The operator admits they are "improving" and "updating" their system to be "fairer and more transparent." This is a public confession that the system I was forced to use was unfair and opaque. You cannot admit a system is "flawed" and then refuse to compensate a high-volume VIP who lost $10,750 in value due to those admitted flaws.

3. The 2025 "Archive" is Data Suppression
The operator admits my 2025 data "exists" but is "archived." Under standard gaming regulations, a player is entitled to their full transaction and reward history. The operator has refused to provide the total value of rewards purchased with coins in 2025. I wagered significantly more in 2025 than in 2026; by hiding this data, they are hiding the true scale of their liability.

4. False Claims of "Gameplay Breaches"
The operator alleges "repeated breaches of bonus rules" to justify a retaliatory bonus ban. I challenge the operator to provide the AskGamblers mediator with the specific transaction IDs and dates of these alleged breaches occurring prior to my reporting of the software flaw. This is a fabricated justification for punishing a whistleblower.

5. Irrelevance of "Net Loss"
The operator’s focus on my "net loss" is a logical fallacy. My claim is about unusable products purchased in a store. If a customer buys a defective item at a retail store, the store cannot refuse a refund by pointing out that the customer has a high salary. I earned these rewards through $130,000+ in wagering volume; the operator has a contractual obligation to provide functional rewards.

Conclusion:
The operator’s response is an admission of guilt wrapped in corporate excuses. They used a "flawed" system, they know it, and they are now "changing it." I am seeking the full $10,750 verified for 2026 and a GCB-supervised audit of the "archived" 2025 data.

NOTHING

Wager is a scam which they admitted in their email
Lost 10-20k USDT due to their error issues
History tab works only for this year
They banned me from any bonuses/promotions for no reason
They tried to bribe me with a small amount to remove my post

CryptoCasino.com

Hi,

For anyone reading this on Casino Guru, here are the relevant facts.

There has been no technical malfunction.

We reached out to the player as soon as they raised the issue and were first to acknowledge that there is an inherent "flaw" in how bonus systems operate across the industry, particularly around wagering mechanics and how multiple bonuses interact.

These mechanics are clearly defined within the Terms and Conditions, including that bonuses should be completed individually rather than stacked. However, acknowledging that something is standard does not mean it cannot be improved.

The player is referring to how bonuses are structured. This follows a standard approach used by the vast majority of online casinos, where real balance is used before bonus balance when clearing wagering requirements.

We agree this is not the best player experience. The system in place was the default configuration used across brands operating on our platform provider, and it had already been under internal review. We have since taken the decision to improve this and are updating our bonuses so wagering can be completed using both real balance and bonus balance together, creating a fairer and more transparent system.

That is the context behind our acknowledgement of the system being "flawed". It was not an admission of a system error or missing funds.

There was also no admission, at any point, that wagering is a "scam". That characterisation is entirely incorrect. The system operates as defined within the terms and follows standard industry practice.

To be clear on the actual activity:

• The player did not lose 10,000 to 20,000 USDT
• The player’s total net loss is $4,736
• These losses were incurred through normal gameplay and are unrelated to the bonus structure
• The coins referenced were earned through wagering and tournament play, not purchased

The issue raised relates specifically to the use of those coins.

The player redeemed 10 bonuses using coins, with an equivalent value of approximately $500, and generated winnings of $794.14.

Following a review, we credited a further $200 goodwill. The player was advised to wait while improvements to the bonus system were being implemented. This was ignored, and the credit was immediately exchanged into four additional bonuses under the same system, generating a further $401.80.

So the total outcome was:
$794.14 + $401.80 = $1,195.94

This was generated from coins which have no direct cash value.

No rewards were "voided". The bonuses were used and produced winnings, as shown above.

It is also relevant that during separate bonus play, the player generated winnings of $5,240. During the wagering process, multiple bonus terms were not adhered to. Despite this, and due to limitations in automated flagging at the time, the player was still able to withdraw $1,030 from those winnings.

This has not been referenced when describing "flaws" in the system.

Describing the goodwill credit as a "bribe" is over-dramatic. It was a standard gesture following a review of the case.

There were no voided cash balances and no missing funds.

The claim regarding missing historical data is also misleading. Player-facing history is limited due to the volume of gameplay processed daily, with older data archived to maintain platform performance. This does not mean the data does not exist.

It has also been suggested that the account was excluded from bonuses due to this review. This is incorrect.

Restrictions were initially applied following a review of account activity which identified repeated breaches of bonus clearing rules. As a gesture of fairness, the player was then briefly allowed access again to utilise the remaining coins on the account.

Despite being advised to wait while improvements to the bonus system were being implemented, those coins were used in the same manner as before, under the existing structure.

The subsequent restriction of bonuses was therefore based on gameplay behaviour and system integrity, not on any review or public comment.

We engaged directly, reviewed the case, and issued a goodwill credit. Communication was paused only after repeated demands and threats of escalation that went beyond the scope of the actual issue.

We are comfortable with the full account record and correspondence being reviewed in context and will cooperate fully with any formal review.

CryptoCasino Support

majestic69

Platinum

Germany

• 4 weeks ago

Cryptocasino is an absolute gem among crypto casinos! Near-instant payouts, a great variety of slots, top RTP, a good number of payment options, and 24/7 customer support. I highly recommend giving it a try.

Fast payouts
Schnelle auszahlungen
Good RTP
Gute rtp
Good bonuses
Gute boni
Great leveling system
Tolles Level system

The first payout takes slightly longer, after that it's very fast.
Erste auszahlung dauert minimal länger danach sehr schnell

CryptoCasino.com

"Absolute gem" …we’re not arguing with that. Thanks Majestic69!

Great to hear the payouts, game selection and overall experience are landing well. And yes, that first withdrawal taking a touch longer… you probably just caught the payments team on a comfort break.

Good shout on the RTP and bonuses, and nice to see the leveling system getting some love as well. That’s one we’ve put a lot into behind the scenes.

If you haven’t already, keep an eye on the Loyalty widget. Daily Wheel, missions, and a few extras tucked in there that are easy to miss.

Appreciate the recommendation and thanks for taking the time to post it.

CryptoCasino Support

Tanking1

Bronze

Bangladesh

• 4 weeks ago

Very good betting site. Loads of promotions and bonuses. Also, love the free spin everyday!

Deposit and withdrawals are easy. Sometimes it takes 20-30 minutes to withdraw but I guess its fine.

Good promotion
Loads of bonus

Denisgue95

Bronze

Albania

• 2 months ago

Very positive experience
I really enjoyed this crypto casino. Registration was quick and easy, and the interface is clear, even for those who aren't familiar with cryptocurrency gaming platforms.
One of the aspects I appreciated most was the speed of withdrawals: in my case, they were processed quickly and without any complications. Customer support was also available when I needed clarification.
I also received some interesting bonuses that allowed me to try out different games without having to deposit large sums right away. The promotions are clearly explained and the terms and conditions are clear.
Overall, it's become one of my favorite casinos for its reliability, speed, and game variety. I'll definitely continue using it and recommend it to anyone looking for a serious and functional crypto casino.

CryptoCasino.com

Hi Denisgue95,

Thanks for the kind review and the 5 stars.

We’re really happy to hear registration was smooth, withdrawals were fast, and that our support team was there when you needed them. At the end of the day, that’s the stuff that actually matters. Everything else is just shiny lights and spinning reels.

And it’s especially nice to see this posted on Casino.Guru. Their community tends to be one of the sharpest groups of casino players around, the kind that actually read the terms instead of discovering them after a bad night.

Glad the bonuses helped you explore a few games without needing to dive straight into big deposits. That’s exactly what they’re there for.

Thanks again for taking the time to share your experience with the Casino.Guru audience. Reviews like this help keep things balanced… and prove that sometimes the internet remembers to post when things go right too.

Krish681

Bronze

India

• 2 months ago

Hey I Am Writing This Review Because Recently I Have Deposited 50$ On Crypto Casino ! And Ran It Upto 100$ Within 11 Mins ! I Really Loved This Site And Wanted To Share My Opinion Like The Deposit Was Instantly Added ! and Withdrawals was Instantly Credited ! what more a gambler can ask for ! ;) But The Website Interface Was A Bit Laggy For Me Hope They'll Fix It !

Withdrawals And Deposits Were Instant!

Systems UI Was A Bit Laggy!

CryptoCasino.com

Hi Krish681

$50 to $100 in 11 minutes — efficient work!

Glad your deposit landed instantly and your withdrawal was credited just as fast. That’s exactly how it should be. No suspense, no mystery timer, just smooth in and out.

Thanks as well for mentioning the slight lag. We’re constantly optimising performance and will keep refining things to make it even smoother.

And just in case you ever have one of those sessions that goes the other way, don’t forget we offer monthly cashback of up to 12%, depending on your level. It helps soften the rough patches.

Really appreciate you taking the time to share your experience.

CryptoCasino Support

blaumanisj

Silver

Latvia

• 1 year ago

Sad that I drained quite there. But thats not the case. I wagered and played a lot. I could not access live chat, quene is long, so support is not well managed or wait time on purpouse created. No solutins on matters, no answer on emails. If they manage withdrawals as support than it could be the issue. I usually do reasearch before play but this was not the place I would like to stumble on.
I claimed high tear and recieved pop up about bonus.
"Greetings from CryptoCasino! As a valued member of our Maxi Tier, we're excited to bring you an exclusive weekly bonus to enhance your gaming adventures." Like playing high bets. Their chat could not provide precise descriptions but gives links so chat restarts and you need to wait hour again. They quit the chat themselves when direct info asked.

Was communicated later by admin and made review more fair.

Be careful, felt not so positive

Average to ok interface
Management communicatefd separately after bad ecperience (and review)
RTP was ok for at lest Hacksaw games

Almost no providers was avaliable. By not understandable reasons. Did not show location restrictions, just opened blank window
Bonuses are not generous and it's hard to understand what is what
Live chat had quenes around 50 in line waiting hour to chat
No email support answered emails
Loyality programm still has not shown any usage

CryptoCasino.com

Hey blaumanisj, we never like to hear that any of our players have had an unpleasant experience in the casino. I know we are already talking to you directly to try and resolve the issues but i wanted to also reply here for the benefit of others. We rely on the platform's customer service team and because we are just 3 weeks old, I think there are clearly a few teething problems while they get used to our site and our clients like yourself. We have highlighted the chat issues you had. It is unacceptable that it restarted with you at the back of the queue. Sorry about that. I hope that we will be able to find solutions to your issues so that you and others have a better experience in the future. I believe our VIP team are reaching out to you today. TY again for your patience with us and apologies again for any inconvenience.

iLike

Bronze

Germany

• 1 year ago

As I played on CC telegram the feedback was great, was exactly like on website. Instant deposit and withdraw, I was down to 30$ from 140$ and started to play Mine and went back up to 400$ and I withdrew. Also had an issue, but the live support 24/7 help me immediately. Just jump in and enjoy guys👍

CryptoCasino.com

TY for the review iLike. Glad you had a positive experience. Come back again soon!

Safety Index explained

Safety Index of CryptoCasino.com explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of CryptoCasino.com. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Fresh casino7.6/10

One of smaller casinos, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about CryptoCasino.com and related casinos

(11)

11All0Opened0Unresolved3Resolved8Rejected

Complaints directly about CryptoCasino.com

Our verdict Unjustified complaint

Player's account was improperly reopened.

The player from Spain reported a violation of responsible gaming rules by CryptoCasino, as his account had been permanently self-excluded but was later reopened without his consent. Despite confirming a permanent block on his account, he was allowed to play again, which led to financial losses. He requested compensation for these losses and acknowledgment of the breach. The complaint was rejected because the player did not provide personal profile information after creating new accounts, which prevented the casino from identifying and blocking him effectively. The casino's semi-anonymous nature limited its ability to enforce self-exclusion across multiple accounts. The player was advised to use external tools like BetBlocker for protection, and the complaint was closed due to these circumstances.

Read moreRead less

Closed Submitted: 31 Jan 2026

Disputed amount: €5,000

Our verdict Unjustified complaint

Player's account has been closed after withdrawal.

The player from Spain had his account closed after he requested a withdrawal, despite having been able to make deposits without issues. The casino claimed he had broken the law, which led to the account closure. The player had multiple accounts with the casino, violating the casino's terms and conditions that allowed only one account per person. Due to this breach, the complaint was closed by the Complaints Team, who were unable to assist with the withdrawal of his $1,200 winnings. The resolution was based on the casino's policy regarding multiple accounts and the player's failure to comply.

Read moreRead less

Closed Submitted: 26 Jan 2026

Disputed amount: 10 ◎

Our verdict Unjustified complaint

Player's account has been closed.

The player from the United Kingdom's account was closed after he attempted a withdrawal and provided ID and proof of address. The casino refused to return his winnings and did not give any reason for the account closure. The Complaints Team investigated the issue and confirmed that the casino provided evidence of the player using a card counting strategy, which was considered a breach of terms. Additionally, it was found that the player had registered using a VPN to bypass restrictions, leading to the rejection of the complaint.

Read moreRead less

Closed Submitted: 15 Sep 2025

Disputed amount: $2,507

Our verdict Other

Player’s account has been closed for alleged fraud.

The player from Spain had his account closed and was accused of fraud after minimal betting activity. He deposited 1,500 USDT but had a balance of 1,471 USDT at the time, and he demanded the return of his existing balance. The Complaints Team gathered information regarding the player's verification status and betting activity but concluded that they could not adequately evaluate the casino's investigation results. Consequently, the complaint was closed without a resolution.

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Closed Submitted: 22 May 2025

Disputed amount: 1,471 USD₮

Our verdict Case closed

Player’s winnings haven’t been received yet.

The player from Vietnam had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After the recommended timeframe had passed, the player confirmed that the issue had been resolved. The Complaints Team marked the complaint as 'resolved' in their system and expressed appreciation for the player's cooperation.

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Resolved Submitted: 22 Apr 2025

Disputed amount: 244 ₫

Our verdict Case closed

Player's withdrawal is delayed due to document rejection.

The player from Kazakhstan had successfully completed ID and video verification at CryptoCasino.com, but her address confirmation documents were repeatedly rejected without explanation. Despite depositing 9050 TRX, she had only 1574 TRX remaining and was unable to withdraw her funds due to the ongoing verification issues. The Complaints Team intervened, and after communication with the casino, it was determined that the player could proceed with a withdrawal of her funds even though the account would be closed afterward. The player successfully received her winnings, and the complaint was marked as resolved.

Read moreRead less

Resolved Submitted: 24 Mar 2025

Disputed amount: 1,574 TRX

Our verdict Player stopped responding

Player faces withdrawal issues due to account complications.

The player from Poland encountered difficulties withdrawing funds from the casino despite having made a successful deposit and engaged in gameplay. Although his ID was accepted, the casino rejected his address verification document twice, which led to issues with his account. He sought assistance in resolving this matter. However, the complaint was rejected due to the player's lack of response to inquiries from the Complaints Team, which prevented further investigation.

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Closed Submitted: 06 Mar 2025

Disputed amount: $900

Our verdict Case closed

Player’s withdrawal is delayed due to document rejection.

The player from Ukraine faced issues withdrawing his 9671 TRX funds, as the casino requested proof of address and continuously rejected his submitted documents without providing specific reasons. He believed his documents were valid since they had been accepted by other online casinos and suspected the casino was deliberately trying to withhold his funds. The Complaints Team contacted the casino, which ultimately agreed to complete the player's verification, allowing him to withdraw his funds successfully. The complaint was marked as resolved following this outcome.

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Resolved Submitted: 16 Feb 2025

Disputed amount: 9,671 TRX

Our verdict Unjustified complaint

Player’s account has been closed unexpectedly.

The player from Poland had successfully completed verification levels 1 and 2 but suddenly found his account closed without any explanation. He sought mediation to regain contact and facilitate the withdrawal of his funds. The Complaints Team investigated the matter and confirmed that the player did not fulfill the necessary criteria to successfully complete the KYC process due to discrepancies in the submitted documents and failure in video verification. As a result, the casino's decision to uphold the account closure was maintained, and no further assistance could be provided in this instance.

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Closed Submitted: 10 Feb 2025

Disputed amount: $1,000

Our verdict Unjustified complaint