bCasino - Player’s experiencing difficulties withdrawing his winnings.

Hello everybody,

I won € 1500 at b Casino on Sunday ... the payout was confirmed on Tuesday.

Yesterday and the day before yesterday I was confirmed that the money had been transferred.

Today, however, I was told there were technical problems with the payout.

And 10 minutes later, the payment would allegedly have been transferred long ago.

I am a bit confused by the constantly changing statement. Maybe you can help me there

Dear Marcel,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that it has been processed and sent to you, but never reached you? Could you please advise if you have received any payments in the past and which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Money has now allegedly been transferred.

I'll get in touch as soon as the money has been credited to my account.

Thank 🙂

Thank you very much, Marcel, for the update. Please keep me informed. Looking forward to hearing from you.

Money arrived 😉 thanks

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Marcel, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru