Wintopia Casino Review

The player from Greece had a problem with the casino after winning 404 euros. Despite having provided the necessary documents for verification, the casino stopped responding when he intended to withdraw his winnings. The player later informed us that the casino had responded and verified his account. He then requested a withdrawal. The player later confirmed the resolution of the issue, and we marked the complaint as resolved.

The Italian player had experienced problems with withdrawals and account access. After he requested three withdrawals totaling 2800 euros, the casino stated he would only receive 1975 euros. Additionally, he could no longer log into his gaming account. The casino responded by confirming that all pending withdrawals, totaling 2976 euros, had been paid. The player confirmed receipt of the payments but expressed disappointment over the closure of his account.

The player from Portugal had encountered an issue with betting company Wintopia where a deposit of 50 euros had not reflected in his account after 24 hours. Despite presenting evidence of the transaction from his bank, the problem had remained unresolved. Following advice from our team, the player had contacted his payment provider to investigate the issue. The player later confirmed that the situation had been resolved. We had subsequently closed the complaint as 'resolved' in our system.

The player from Italy had his casino account locked with his money still inside, 20 minutes after he had deposited 1,500€ and started playing. The casino's chat didn't provide any information and they didn't respond to emails. The player had claimed he passed the KYC check before depositing the money and was playing Evolution live roulette. He had accused the casino of blocking his account and withholding his balance. The casino had responded that the player's outstanding balance would be returned. However, the player insisted that he had deposited 1,500€ but the casino only agreed to refund 690.5€. The casino maintained that it had returned the entire deposited amount, but the player disputed this. We discovered that one of the player's deposits had been charged back, which the player later confirmed. The player's account remained closed due to self-exclusion, and no further funds were owed. The complaint was rejected due to these findings.

The player from Brazil had been attempting to withdraw his funds from an online casino for several weeks. Despite numerous attempts, the casino had continually found reasons not to process his payment. The player had been waiting for an email from the casino to address issues with the CPF input field. After the player's communication with the casino, the Complaints Team advised him to wait for another week for the withdrawal to process. However, due to the player's lack of response to further communication, we were unable to investigate the issue further and had to reject the complaint.

The player from Slovenia had won €1500 after using a no-deposit bonus but had provided incorrect personal information during registration. The casino had not allowed for personal information changes via live chat as advertised. An accusation of account duplication had resulted in a ban and confiscation of winnings, with the casino ceasing communication. Despite the player's claim of having a correct phone number and the winnings reflecting in their balance, we found that the player had intentionally provided false information during registration. Based on the casino's terms and conditions, false information was against the rules. Therefore, we could not assist the player in retrieving their winnings and had to reject the complaint.

The player from Germany, who also held a Turkish passport, had encountered issues with withdrawing his winnings of 10,000 EUR from Wintopia Casino. The casino had blocked his account and withheld his winnings, arguing that Turkey was a restricted country. The player contested this. Following our intervention and mediation, the issue had been successfully resolved.

The player from Bavaria had reported a delay of over 16 days in receiving his withdrawal from an online casino. The casino had insisted that the transaction was processed correctly on their end. The player later received his funds. We marked the issue as 'resolved'