The player from Brazil had struggled with a delayed withdrawal of 2,100 Reais that he had requested on the 23rd of September, 2023. Despite having all his documents verified, the casino was not responding to his emails. We had advised the player to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. We also had extended the timer by 7 days for the player to respond. However, due to the lack of response from the player, we were unable to investigate further and had to reject the complaint.
bCasino - Player’s withdrawal is delayed.
Amount: 2,100 R$
bCasino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Translation
Hello,
I made a deposit with real money, no bonus or free spins. I practically played all day to reach the amount of 2,100 Reais. The method I used for the deposit was pix, a method that immediately transfers value into the casino account. I requested a withdrawal of this amount on the 23rd of September 2023, and it still hasn't been paid as of today, the 29th of September 2023. All of my documents have been verified and approved. The most disappointing part is that they do not reply to emails. This casino is deceiving many people in Brazil. Please, I need assistance. 
This is the proof of withdrawal that they are refusing to pay. They're only receiving deposits and deceiving players when it's time to pay the winners. Someone needs to report this casino so that other trusted venues are not negatively impacted by this rogue entity.
If you could please give me a response. I am sending emails to all national and international institutions in hopes that they will take action and remove this fraudulent casino from the internet.
Automatic translation:
Public
Public
7 months ago
Dear kdupina,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Please disable your AdBlock