The player from Argentina claimed that BCASINO had refused her withdrawal, stating that her winnings were derived from a purchased bonus. However, she insisted that her winnings came from her deposited money. She had completed the wagering requirements but faced difficulties during the payout process. Her winnings were reduced from 250,000 ars to 10,000 ars without any clear explanation. We attempted to investigate her claims by asking additional questions and extending the response time. However, due to the player's lack of response, we were unable to proceed with the investigation, leading to the complaint being rejected.
bCasino - Player accuses BCASINO of reducing winnings unjustly.
Amount: $240,000 ARS
bCasino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
bCasino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
Translation
Hello, my complaint is because BCASINO defrauded me when I tried to make my withdrawal. They alleged that I won the money with a purchased bonus, which is untrue. I made several deposits into the account and played with my actual funds. I won 250,000 ars, but they reduced it to 10,000 ars, which is the amount that could be withdrawn with the bonus. This is a lie because I had real money in my account and that 50 spin bonus did not yield any profits—I continued playing with my real money. Upon withdrawal, they made me play the wagering requirements that I had. When I finished and attempted to withdraw, they gave me a runaround regarding the payout. I spoke with an agent at the time to ask why I was unable to use the casino's bonus money. He told me it was because I was playing with my real money. They could not provide a response when I mention this, and now they do not want to pay out my winnings which they cancelled.
Automatic translation:
Public
Public
8 months ago
Hello Ggrchedman,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with bCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus was used? Can you please forward your deposit, bonus and betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
