Trips Casino - Player’s withdrawal has been delayed.

THE CASINO SENT AN EMAIL SAYING THEY WERE CLOSING DOWN BUT HAVE NOT ACCEPTED MY WITHDRAWAL. What is going to happen you can't get through to support and i'm freaking out this has to be illegal they have to give me my funds

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Dear Jenai,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

but the casino is closing down for good and said you wont be able to access your account. You also can't get ahold of anyone. I can't find out if they have voided withdrawal limits as these 2 amounts are above the 3000 daily limit and I am past the 7500 weekly limit but what am I supposed to do since they're closing down for good? This casino wont be open in 14 days and I need help contacting someone.

I have tried all resources of contacting casino. In order to find out if they have voided the withdrawal limits. When the casino will close down for good and all other questions. They have closed their 24.7 chat service and do not respond to any emails. Please help me contact them before the casino closes for good as it doesn't give a time just says "soon"

Hello, why is no one helping me

It has been 6 days since I have heard anything about my complaint can someone from casino guru please help me

It has been 14 days. I have received no help from you in this time so please help now

Dear Jenai,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No I have heard nothing from the casino and no withdrawl. I am stressed. Can you try and contact someone from novatrix srl their owner/operator as you will not get a response from trips casino.

Is there something you can do to help now

Dear Jenai, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla M.