Crocoslots Casino Review

The player from Brazil encountered an issue with promotional Free Spins not automatically activating. They were told by customer support that they needed to request the FS via chat. The player also experienced miscommunication regarding activation rules and inconsistencies about where the FS were available.

The player from Russia had deposited Dogcoin to claim a $20 bonus, but the deposit had been below the casino's minimum requirement for Dogcoin. The casino had refused to refund the deposit, stating that they hadn't received it due to the low amount. The player had argued that they weren't informed about the minimum deposit in Dogcoin. However, the Complaints Team had clarified that the minimum deposit information was provided on the casino's website, and it was the player's responsibility to check this before making a deposit. Consequently, the complaint had been rejected as the deposit was likely lost due to being below the minimum required.

The player from Germany was accused by the online casino of creating duplicate accounts, which led to a denial of bonuses. The player, however, denied these accusations and sought assistance to rectify the situation. In response, we informed the player that casinos had the right to restrict or close accounts if they suspected irregular activities. We also sought clarification on whether any funds were being held due to these suspicions. Despite extending the response time, the player failed to provide further information, leading us to reject the complaint due to lack of sufficient data.

The player from Austria self-excluded from the casino due to gambling problems but was repeatedly enticed back with bonuses and lifting of self-exclusion by the casino. After depositing and losing money, the account was again closed. The promised refund of deposits has not been honored so far. The player confirmed the issue was resolved.

The player from India is experiencing difficulties withdrawing his winnings. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from Japan had his account blocked without further explanation. However, the casino could not identify the email address that the player provided when submitting the complaint. We asked the player to check the login details and if the complaint was sent to the correct casino. The complaint was rejected because the player did not respond to our messages and questions.

The player from British Columbia is claiming that the casino system automatically forfeited his bonus after his loss. The bonus was supposed to include 100 spins, divided into 50 per day. However, the remaining 50 spins were not provided, with the casino erroneously stating it was cancelled by the player. The complaint was resolved as the casino compensated the lost spins with new ones.

The player from Canada is experiencing difficulties withdrawing her winnings due to ongoing additional verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Moldova has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.