The player from Austria has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.
BetRepublic Casino - Player’s withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
2d 14h 43m 58s
BetRepublic Casino
Safety Index 4.6 LowCase summary
Discussion
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3 weeks ago
Translation
My experience with BetRepublic – disappointing and frustrating.
Unfortunately, based on my experience, I cannot recommend this platform. I requested a withdrawal of €850, but the processing has been repeatedly delayed ever since. The reason given is problems with security checks, without any clear and comprehensible explanation.
It is very disappointing that payouts at online casinos are repeatedly delayed by such checks. As a player, one expects fair and transparent processing. Such delays create the impression that one is being strung along instead of receiving one's money promptly.
After this experience, I will definitely be more cautious and probably won't play on such platforms anymore.
I can only advise other players to do their research and read reviews beforehand. Please think carefully about whether you want to use this platform – my experience was unfortunately very negative.
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Rolidiaz,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 week ago
Dear Rolidiaz,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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4 days ago
Dear Rolidiaz,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
