bCasino - Player's winnings have been withheld.

They don't want to pay me

Dear Kingrous,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with bCasino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

Do you have a pending withdrawal in the casino that is delayed?

Have you completed account verification in the casino?

Has the casino confiscated your winnings?

I will be waiting for your reply patiently.

Best regards,

Tomas

Dear Kingrous,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.