1win Casino - Withdrawal of player's winnings has been delayed.

I requested a withdrawal on March 21st.

They told me to wait 48 hours, and I did.

When I wrote an inquiry because the withdrawal was not possible, they told me to enter different account information, so I entered a different account and requested a withdrawal.

However, 1win is not allowing withdrawals and is just staying in a waiting state.

Dear snghn921,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello Nick .

It's not that I have no patience and can't wait, so I filed a complaint after 48 hours.

1win did not give me my deposit for 48 hours and told me to wait 7 days.

If the request is not processed after 14 days, CASINO GRUR will request supporting documentation.

To avoid this, they keep canceling withdrawals after 48 hours and transferring the money back to the 1win site online wallet, not my account.

This behavior has been going on for over 2 weeks and without Nick 's help I think 1win will continue to cancel withdrawals without reason.

1win initially asked me to modify the information and then request a withdrawal.

However, 1win continues to cancel withdrawal requests even when I change the information.

I desperately need Nick 's help.

Dear snghn921,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear snghn921,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.