Richard88 Casino - Withdrawal of player's winnings has been delayed.

Hi I deposited $20 of my own money and won $50.. the withdrawal was rejected and the reason they gave me was money laundering which is ridiculous.. I messaged them to dispute then they said I had to provide my id - passport and front and back of my drivers license..

they said I could resubmit which I did then the withdrawal went to processed then completed and they sent me a receipt for the amount..

I waited for the money to go into into my account which it didn’t and still hasn’t 5 days later.. the first 3 days they were saying since I’m a new payee it can take up to 3 days for it to clear into my bank but they assured me numerous times that it would.. after the 3 days they are now saying they are having technical issues with there banking but Thankyou for my patience and understand dear!!! They just keep fobbing me off with the same computerised automated messages about their banking issues. I know it’s only $50 but honestly it’s not even about the money it’s the principle of the matter.. they need to be held accountable for what they are doing to people!!

please help 🙏

Dear Lolanaomi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Ok thanks nick I will wait till the 14 day period is up.. just seems like they are making excuse after excuse