The player from Germany is struggling to close her casino account and faces delays from support, leaving her feeling desperate due to her gambling addiction.
Vegasino.io Casino - Player is unable to close her account.
Amount: €1,000
Vegasino.io Casino
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6.6
Vegasino.io Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 6.6. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
5d 15h 18m 17s
Case summary
2 days ago
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6 days ago
Translation
I've been trying to close my account or have support close it for days. They just keep putting me off, and nothing happens. I'm addicted to gambling and have become desperate...
Automatic translation:
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5 days ago
Dear marion2406,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.
Thank you very much in advance.
Best regards,
Dominika
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3 days ago
Translation
Hello...
My account has now been successfully closed...thank you for your help!!!
Automatic translation:
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3 days ago
Dear marion2406, I received an email from you but it seems to be related to a different casino than the one connected to this complaint.
Could you please provide a link to the casino this complaint is about?
Also, can we consider this complaint resolved?
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3 days ago
Translation
Hello...my complaint concerns two casinos:
RevolutionCasino has since closed my account.
Vegasino unfortunately not yet!!!
Thanks!
Automatic translation:
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3 days ago
Dear marion2406, as this complaint concerns Vegasino Casino, kindly forward the account closure requests you sent to this casino. I would also like to point out that Vegasino Casino is closed.
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2 days ago
Translation
Hello,
Thank you so much! I can no longer register at either casino. This wouldn't have been possible without your help.
LG from Marion U.
Edited by a Casino Guru admin
Automatic translation:
marion2406 has 5d 15h 18m 17s to reply
