The player from Germany has been able to make several small withdrawals after signing up with a bonus but now faces an issue while trying to withdraw €6,000. The casino claims they need to clarify the bonus conditions with the provider, causing a delay of at least two weeks.
Immerion Casino - Player's withdrawal is delayed due to bonus clarification.
Amount: €6,050
Immerion Casino
Safety Index:HighSafety Index
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8.9
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Opened
Current status
Waiting for Casino Guru to reply
4d 13h 48m 6s
Case summary
2 days ago
Public
Public
3 days ago
Translation
Hello 🙂
I signed up to this site through a streamer. The bonus is 200 percent of my deposit. I lost the real money and managed to wager with the bonus money (without a max bet). I also made a few small withdrawals, all of which worked. Now, when I wanted to withdraw €6,000 today, I received this message from the casino. This is completely dubious and unacceptable. Can you help me? What do you want to check if the bonus has no max bet and no rules? Support wrote that they have to clarify it with the provider and that it will take at least two weeks.
Automatic translation:
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2 days ago
Dear Simon1232,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Which bonus did you play with? If possible, please post a link or promo code you used to activate the offer.
- When exactly did the investigation of your gameplay start?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 days ago
Translation
Hello Kristina,
I only played slots.
I had also used the bonus and was able to withdraw.
The question about gameplay came after the withdrawal request of 6,000 USDT. This resulted in my withdrawal being canceled and my account being restricted for withdrawals. However, the bonus has no max bet, and I was able to achieve some high hits. According to my research on your site, this has been done several times before.
Edited
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yesterday
Translation
Furthermore, the withdrawal is refused using the same method I used to deposit. I deposited with Litecoin (crypto) and cannot withdraw using that method.
Automatic translation:
Casino Guru is examining the case
