Candy Spinz Casino - Player’s account has been closed.

I make a profit at the casino worth 1,500 euros.

I begin the withdrawal process and it becomes an odyssey

Finally, they blocked my account from all the casinos in the group, saying they could do it because it was stated in the terms and conditions.

I attach a screenshot of your response.

Dear Curritokira,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you submitted your withdrawal request?

Has the casino approved your withdrawal of 1500 €, or is it still showing as pending in your account?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The application is dated March 15th.

I've been blocked from this casino and all the others in the group for no reason.

Yes, I had passed full KYC verification.