Rollino Casino Review

The player from Greece had difficulties withdrawing a total of €10,000 from a casino after completing the wager on his bonus. After withdrawing €500, the casino closed his account alleging multiple accounts, the player admitted to using a VPN. We contacted the casino and asked for supporting evidence. The casino provided evidence showing that the player had multiple accounts, which was a violation of the casino's terms and conditions. Consequently, we found the casino's actions to be justified and rejected the player's complaint.

The player from Brazil had experienced difficulties during account verification at an online casino. Despite having submitted all required documents, his proof of address, a bank statement, was not accepted. The player had been directed to contact the casino via email, but received no response. Subsequently, his account had been deactivated before he could resolve the issue. The casino had claimed that the player submitted forged documents, which the player vehemently denied. After reviewing the evidence provided by the casino, we found the documents to have been non-genuine. With no counterarguments from the player, we closed the complaint as unjustified.

The player from Germany had wagered a bonus and had accumulated a balance of 9500 euros. He had requested a withdrawal of 500 euros, leaving a balance of 9000 euros. However, upon his return from vacation, he discovered only 322.50 euros in his account. The casino had claimed that according to their bonus rules, winnings were capped at 5 times the bonus amount, which in his case was 210 euros. The player had disputed this, arguing that he had played with real money, not bonus funds. We had concluded that the player had misunderstood the bonus terms and that the casino had acted within its rights to cap the winnings. The complaint was consequently rejected.

The player from Germany had experienced a delay in the withdrawal process of his winnings from an online casino. Initially, the player had an outstanding withdrawal of €2500, with €1500 already having been transferred. The casino had confirmed that the pending withdrawals were processed within 48 hours and were awaiting a game provider check, as per their terms and conditions. The player later reported that an additional €3000 was ready for payment. The casino responded that out of the initial €2500 withdrawal, €2000 had been received by the player. After the player asked us to close the complaint, the complaint was closed accordingly.

The player from Germany had experienced a problem with a withdrawal limit of 500 Euros at the casino, despite having submitted over 12 documents. The player had requested a payout of over 2,000 Euros, with about 1,600 to 1,700 Euros remaining in the account. The casino had responded that the delay was due to the player sending the documents to the wrong email address. After the player had sent the documents to the correct address, the casino verified them and advised the player to attempt the withdrawal again. The player had confirmed that the issue was resolved and requested for the case to be closed. We had closed the complaint as 'resolved'.

The player from Greece had issues with the wagering requirements of a bonus they claimed at an online casino. They reported that the casino was not counting their bets towards the completion of these requirements. After an investigation, the casino acknowledged a technical error and recalculated the player's balance, making it fully withdrawable. However, the player encountered another problem with their KYC verification process, where their proof of residence was initially rejected. Upon resubmission, the casino accepted the document and the player was able to withdraw their winnings. The player confirmed the resolution of their complaint.

A player from Germany, despite having a verified profile and submitting all requested documents, has their withdrawal requests cancelled repeatedly. The player is worried the casino is intentionally delaying his payout. The complaint was resolved as the player got paid out.

The player from Greece had a balance of 313 euros, and when he cancelled a bonus, all funds were removed, not just the bonus amount. Eventually, the casino had agreed to credit back the cancelled bonus to the user's account as a compromise. The user had confirmed that he successfully reactivated the bonus and considered the issue resolved.

The player from Spain had requested a withdrawal but despite three days of waiting, the money had not been deposited to their account. Communication with the casino remained unhelpful, with the casino always stating that the withdrawal was still processing. The casino had requested additional verification in the form of a card photo, which the player initially refused to provide citing privacy concerns. However, after eventually complying with the request, the casino confirmed receipt of the necessary information and approved the withdrawal. The player had since confirmed receipt of her winnings, and the issue was now resolved.

The player from Portugal had deposited €25 and received a 200% bonus. After winning and trying to withdraw, they discovered that the entire account balance was classified as bonus money. The player had questioned why the deposited funds were now labeled as a bonus. In response, we had explained that the casino's bonus terms and conditions stipulate that deposited funds and bonus amounts merge into a single balance once a bonus is activated by a player. We also informed the player that the withdrawal of winnings is typically restricted until the bonus wagering requirements are fulfilled. Despite our efforts to resolve the issue, the player did not respond to our messages, and we were forced to reject the complaint.

The player from Ontario is facing a dispute over her winnings. After completing the wagering requirements of a deposit bonus, she continued playing without an active bonus and won $1400, which was then voided by the casino. She claims that the winnings should not have been affected as there was no active bonus at the time. The complaint was resolved as the casino refunded the money to the player.

The player from Hungary had made several deposits on Rollino Casino and had won approximately 800 euros. The casino had asked the player to wager 10x before withdrawing, despite the Terms & Conditions indicating a 2% commission for wagering below 10x. The player's withdrawal balance was shown as zero. After reviewing the T&Cs and communicating with the casino, it was confirmed that the 2% fee had been a technical error and was being removed. However, the casino had agreed to honor the 2% fee for affected users until the T&Cs were updated. The player's account had shown that he had already met the wagering requirement and had two pending withdrawals totaling 1,052 euros. The complaint had been left open until the player could confirm the successful withdrawal, but was ultimately rejected due to lack of response from the player.

A player from Slovenia is concerned about certain casino rules regarding bonuses. After playing with a bonus and free spins, her winnings were limited based on the casino's explanation of bonus rules, which the player finds uncommon and unfair. The complaint was rejected as the player got paid out by the casino according to their bonus policy.

The player from Canada had won 600 CAD after making several deposits, but was unable to withdraw his winnings after his account had been closed by the casino due to alleged gambling addiction. The player had denied having any gambling addiction and claimed he had been invited by the casino to play. The casino had explained that the player's account was closed in accordance with CEG regulation due to previous reports of gambling addiction on other brands operated by their license holder, Altacore N.V. However, the casino had assured the player that his balance of 600 CAD would be processed and paid out to him. After some delay and communication issues, the casino had confirmed the transaction had been processed. The player later confirmed receipt of his winnings. Consequently, we had closed the complaint as 'resolved'.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn't been received yet. The casino responded that the withdrawal requests were executed and received on her end. The player confirmed that the issue was resolved after a long wait.

The player from New Zealand had won $4232 NZD but, the winnings were significantly reduced. The Complaints Team had reviewed the case and found that the reduction was in accordance with the casino's bonus terms and conditions, which limited the maximum withdrawal amount from no deposit bonuses. Despite the player's dissatisfaction, the team concluded that the casino had acted within its stated policies and there was no further action that could be taken. The complaint had been closed.

The player from Sweden had claimed to have won a significant amount during a free spin bonus in a game at Rollino Casino. However, due to a poor internet connection, the game session had abruptly ended. When the player had logged back into the account, the win was not registered and didn't appear in the game history. We had contacted the casino and conducted a comprehensive investigation into the issue. Unfortunately, no evidence was found to support the player's claim of participating in the game in question. The casino had reported a technical malfunction on customer profiles due to a recent platform update. Consequently, this complaint had been rejected due to lack of supporting evidence.

The player from Greece had deposited 143€ to Rollino casino via Neteller. The deposit had been confirmed by Neteller but didn't appear in the player's casino account balance. Despite the player providing evidence of the transaction, the casino was still investigating the issue at that time. However, the casino later confirmed that the deposit had been successfully credited to the player's game balance. The player verified that the problem had been resolved. We then marked this complaint as 'resolved' in our system.

The player from Japan had his account closed by the casino on grounds of employing a low-risk strategy while using a bonus. He does not believe he violated any explicit rules mentioned in the Terms of Use and feels the casino's decision is arbitrary.

The player from Greece validated his account and met the wagering requirements at Rollino Casino. Despite submitting all required documents three weeks ago, his account has not been verified. He sent several emails to the finance department but has not received a response. We were forced to reject this complaint as the player played down his active balance and decided to have the account blocked.

The player from Germany had experienced issues with Rollino Casino, specifically regarding the withdrawal of his winnings. Initially, the player's withdrawal request of €1000 had been reduced to €93.75 due to the casino's bonus rules. The player then used this amount to win €500, which was again reduced due to the same rules. After a series of exchanges between the player, the casino, and our team, the casino had agreed to reissue the second withdrawal request of €500 as a gesture of goodwill. The player confirmed the receipt of this amount and requested the complaint to be marked as resolved. We had then closed this case.

The player from Sweden has requested a withdrawal of €3000 in three parts and completed all verification. However, the player is unable to access the website to confirm if the withdrawal was successful. The player later confirmed all withdrawals were processed, therefore we closed the complaint as resolved.

The player from Mecklenburg-Western Pomerania had been unable to access the Rollino online casino page. She had also had some funds left in her casino account. We had asked her to try contacting the casino's support, and in response, the casino had informed her that they were making adjustments to their main domain. They had provided an alternative domain for the player to access her account. The player had confirmed that she could access her account via the provided link. We had marked the issue as resolved.

The player from Switzerland had initially been unable to use the promo code in the casino. He had claimed to have signed up through a link on Casino Guru's website. The casino acknowledged that the issue had arisen because the player had not entered the promo code during registration. The casino then manually applied the promo code to the player's account, resolving the issue. The player had expressed satisfaction with this solution. We had marked the complaint as resolved.

A player from Italy requested self-exclusion and account closure via email and chat yet the account remains open. After the attempted self-exclusion, she managed to deposit and lose an additional €1600 and has requested a refund. The casino's response is pending. The complaint was resolved as the player's account got closed within a reasonable time frame.

The player from Egypt, after claiming a no deposit bonus and fulfilling wagering requirements, had their account closed following verification, with the casino citing fraudulent activities related to verification. After gathering information, we were forced to reject the player's complaint.

The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later informed us that he received his winnings, so we could close this complaint as resolved.

The player from Brazil can't get his documents accepted by the casino. After the last document submission, the casino blocked the option to upload his documents and advised the player to contact support. We closed the complaint becasue the player didn't reply to our messages and questions.

The player from Canada sought multiple withdrawals amounting to $3,900 but found all these requests cancelled without his initiation. Initially assured by customer service, the player was later informed by the casino that $3,750 had been deducted from his account, supposedly because the winnings were from free spins. After a closer examination, we ended up rejecting this complaint as unjustified.

A player from Brazil is having issues with their initial deposit using Pix. The bank confirmed the transactions, but the casino did not credit the amount to the player's account despite presenting proof of transaction.

The player from Austria is having trouble with the verification process as the casino does not accept their valid passport, and the website does not allow for more documents to be uploaded. Player’s complaint has been resolved successfully.

The Australian player deposited $300 in 3 separate installments to Rollino casino but the funds have not been reflected in the account, despite confirmation of a successful transaction by a payment gateway. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Finland had experienced a delayed €5000 withdrawal from Palm Slots casino despite having a verified account. He had reported dissatisfaction with generic chat responses and had expressed concerns about the casino's legitimacy. The winnings had been accumulated from a VIP bonus, and the account had been verified earlier in 2022. The Complaints Team had advised the player to wait the recommended 14 days for the payout to be processed. The player later confirmed that the issue had been resolved.

The player from Germany had deposited €100 into the Palmslot casino using online banking, but the funds were not credited to his casino account despite the transaction being marked as 'pending'. The player had contacted the casino's support chat three times, but only received advice to wait and had not received any email confirmation from the casino. The player had threatened to file a criminal complaint for fraud against the casino's payment provider, NEW ERA CYPRUS LIMITED. Despite having VIP status at the casino, he had received no assistance from his personal VIP manager. We had advised the player to forward the payment confirmation from their provider to the casino and wait for up to a month for the missing deposit to be credited. The player later confirmed that the issue had been resolved and the money was credited to his casino account.

The player from Quebec had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received yet. The Complaints Team had advised her that it was common for withdrawals to take some time to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. They had suggested she wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the issue had been resolved successfully, and the player confirmed receipt of her winnings. The complaint was subsequently marked as 'resolved' by the Complaints Team.

The player from Estonia had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received yet. She reported that her account was fully verified and there were conflicting responses from the casino's live chat and her account manager regarding the delay. After our team's intervention, she confirmed that she had received her withdrawal. We had subsequently marked the complaint as resolved.

The player from Slovenia has struggled with a cashout delay of 8 days. The casino responds with generic messages, indicating high financial traffic. The player later informed us that he received his winnings, so this complaint was closed as resolved.

The player from Estonia requested a withdrawal of 3000 euros and submitted the required KYC documents. Despite contacting the casino support and KYC team, a week has passed without any progress or response to her withdrawal request. The player is growing increasingly concerned and seeks advice on the next steps. The complaint was resolved as the player got paid out.

The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. The player later confirmed that he received his winnings, so the complaint could be closed as resolved.

The player from Austria is experiencing a complex verification process in order to withdraw their 5000 Euro winnings. The casino keeps asking for additional documents beyond the usual requirements. The complaint was resolved as the player received his money.

An Austrian player deposited 10 Euros through express transfer. However, the balance was not displayed and despite numerous inquires, she received no response from the casino. The player confirmed the deposit was credited on 6th day after making the transfer.

The player from Germany won 700 euros after depositing 50 euros and fulfilling bonus conditions. However, despite verification and observing betting rules, the casino accused the player of betting manipulation and canceled the winnings. The player later confirmed that the funds were returned after the casino investigated the case again.

The player from Poland successfully won and tried to withdraw €2.5k from Palmslots Casino. Despite sending all requested KYC documents and following up multiple times, the player has not received a response. The player confirmed the issue was resolved.

The player from Finland deposited 20 euros and received free spins. After other deposits and wins of around 2000 euros could not be withdrawn, the winnings suddenly dropped to about 50 euros. Casino cited unfinished free spins and subsequent deposits being treated as bonus money as the reason. We ended up closing the case as resolved since the casino decided to reinstate the player's winnings that had been successfully withdrawn to the player's bank afterwards.

The player from British Columbia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Spain has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from South Africa has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.