The player from Italy is facing issues with withdrawing money from the casino but has not provided specific details regarding the problem.
Instant Casino - Player is experiencing withdrawal issues.
Amount: €300
Instant Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.0
Instant Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
5d 14h 35m 30s
Case summary
yesterday
Public
Public
5 days ago
Dear peino94ubs1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if you deposited using your own payment method?
- Do I understand correctly that you had €300 (dispute value) in your casino account?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
yesterday
Thank you for your reply, peino94ubs1. Please note that you haven't confirmed that the payment method indeed belongs to you. If it does, please forward proof confirming this to my email address (kristina.s@casino.guru). Thank you.
peino94ubs1 has 5d 14h 35m 30s to reply
