Instant Casino - Player is experiencing withdrawal issues.

Dear peino94ubs1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you deposited using your own payment method?
• Do I understand correctly that you had €300 (dispute value) in your casino account?

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your reply, peino94ubs1. Please note that you haven't confirmed that the payment method indeed belongs to you. If it does, please forward proof confirming this to my email address ([email protected]). Thank you.

Dear peino94ubs1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.