bCasino - Delay in withdrawal process for a Brazilian player.

I've received free spins in slots on several occasions, and on this particular occasion, I won an amount of 72 reais where the rollover was 3800 reais. I completed the rollover and did not make high bets or any actions outside the rules. I requested a withdrawal of 100 reais on 12/05 at 2:35 PM, and sent out 3 emails requesting responses. Unfortunately, I didn't receive any successful responses. I just wish the withdrawal process would work properly.

Exactly what was stated above, not only has the 3 days passed, they don't even respond to my emails, just for information the Bonus was 72, the rollover was 3800+ and I finished the rollover with 1080 BRL, I tried to withdraw 100 and it didn't work. I managed to do it, apart from the fact that they receive our deposit money via pix and there is no withdrawal in the same method, which is simply the best withdrawal method in Brazil.

Dear korkalon88,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with bCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you made previous deposits in the casino?

Is your casino account verified?

When was the last time you were in contact with casino support regarding the issue and what recommendation from support have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Have you made previous deposits at the casino? Yes, I have already made a previous deposit

Yes my account is verified.

Listen to another time I won but I broke the terms I didn't read and they removed my balance.

And support responded showing my errors.

This time I didn't get a response and my withdrawal of 100 is still pending, and I left my bankroll to continue playing.

I would like to inform you that the 100 reais fell into my account today, and request the rest, as it took me a long time to play and lower the bankroll to 412, I am waiting for the withdrawal of this amount, I will update here if necessary.

Good Evening Everyone, I come to inform the BR community that Bcassino honors its commitment, you just need to be patient, my withdrawal of 412 has already been added to my account, I would like to thank Casino Guru for the space to speak.

Dear korkalon88,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru