PowerUp Casino Review

The player from Finland had encountered difficulties with account verification at an online casino due to their specific requirements regarding transaction history. Despite having submitted a full month's transaction history, the casino had insisted that the documents were not in chronological order. The player had also reported a lack of communication from the casino. After the intervention of the Complaints Team, the casino had been prompted to respond and the player's account was successfully verified. The player had confirmed receipt of his withdrawal, resolving the issue.

The player from Canada had faced an issue of not being able to access his account in the casino where he had winnings of 48200. Even though his documents allegedly had been verified, the casino had blocked the account without providing any valid reason. The player had only played slots without activating any bonuses. Upon investigation by the Complaints Team, it was discovered that the casino had valid reasons to block the player's account. The casino had provided evidence of the player breaching terms and conditions, specifically rules 9.1 and 9.4, which involved using only personal payment methods and funds for deposits. The player was found to have deposited third-party funds, which led to the account closure.

The player from New Zealand had encountered technical difficulties with the document verification process, which delayed his withdrawal request. Despite multiple attempts to upload his ID and repeated contact with live support, the issue remained unresolved after a month. The player had sent all necessary documents, including his passport, but the casino had requested an alternative ID or driver's license. After explaining the clarity issues with his driver's license, he had sent it anyway. The casino then asked for a signed passport, which the player provided. Finally, the casino had confirmed that his account was fully verified and his withdrawal would be processed within 24 to 48 hours. The player confirmed receipt of his withdrawal, resolving the issue.

The player from Finland had placed a bet at Powerup Casino and won 1300 euros, but the casino had cancelled the winnings and closed the player's account under the term 9.1 verification failure, with no further explanations provided. Despite attempts to contact the casino, the player had received no response. The player had claimed to have used borrowed money from a friend to play, which was repaid upon winning. The casino had justified the account closure by citing a breach of their terms and conditions, specifically playing with funds not belonging to the player. The player had provided proof of income from another bank account, but we had concluded it was hard to prove that the player hadn't played with their friend's money. The player had been advised to contact the Curacao Antillephone N.V. Authority, and the complaint was rejected.

The player from Germany had deposited 70€ twice via instant pay and giropay along with their welcome bonus, but the deposit had not been credited to his casino account. Despite multiple communications with support, the issue had remained unresolved. The player had been reluctant to contact his bank due to the sensitive nature of the transactions. We had advised the player to allow the casino a month to investigate and resolve the issue. Before the end of this period, the player confirmed that his deposits had been credited to his casino account. As a result, we had closed the complaint as 'resolved'.

A player from Greece having a problem with a casino refuses to verify his transaction history, despite providing it in the requested format. Also, they've not responded to his emails about the issue. We were forced to close this complaint because the player lost all their winnings.

The player from Germany submitted a withdrawal request. She sent all the documents needed for verification, but her account was blocked by the casino for violation of the terms and conditions. The player's account was funded by a third party, and the complaint was closed as "rejected". Upon the player's request, we reopened the complaint and conducted a thorough investigation. We discovered that the player's funds were earned through legitimate work. As a result, the casino reconsidered its initial statement and paid the player their winnings, so we closed the complaint as resolved.

The player from Germany had his account blocked. We ended up rejecting the complaint because the casino provided evidence supporting its claims. After we reopened the complaint and contacted the casino again, finally, the player confirmed his account was verified, so we closed the complaint as resolved.