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PowerUp Casino Review
Doesn't accept players from United States
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Visit Casino
Payment methods
  • Skrill
  • Neteller
  • PaySafeCard
  • Mastercard
  • VISA
  • Neosurf
  • PostePay
  • Zimpler
Withdrawal limits
 per month
$7,000
 per day
$500
NovaForge Ltd
2022
> $5,000,000
OverviewBonusesUser reviews31Safety Index explainedDiscussion44Payment methods34

PowerUp Casino Review

Our independent casino review team has taken a detailed look at PowerUp Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. PowerUp Casino has a High Safety Index of 8.2, which makes a recommendable option for most players in terms of fairness and safety. Continue reading our PowerUp Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Fairness and safety of PowerUp Casino

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of PowerUp Casino, we have looked closely into the Terms and Conditions of PowerUp Casino and reviewed them. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.

Considering our estimates and the factual data we have collected, PowerUp Casino appears to be a average-sized online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

As far as we are aware, no relevant casino blacklists mention PowerUp Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

All in all, when combined with other factors that come into play in our review, PowerUp Casino has landed a High Safety Index of 8.2. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.

Terms and Conditions of PowerUp Casino evaluated

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We did not find any unfair or predatory rules in the Terms and Conditions of PowerUp Casino during our review.

Player complaints submitted about PowerUp Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We have found no relevant complaints about this casino.

PowerUp Casino user feedback and reviews evaluated

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Judging by the 31 user reviews given to PowerUp Casino, it has a Mixed User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Licenses and company data

PowerUp Casino is owned by Rabidi N.V. and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.

PowerUp Casino has been granted a gambling license in Comoros issued by Anjouan Gaming.

Payment methods, win and withdrawal limits

PowerUp Casino supports 34 payment options. This includes: Neteller, Skrill, PaySafeCard, VISA, Mastercard, PostePay, Neosurf, Zimpler, Bitcoin (BTC), Bank transfer, Skrill 1-Tap, Mach, blik, WebPay, SafetyPay, Pago Efectivo, Khipu, CashtoCode, Jetonbank, Rapid Transfer, Ethereum (ETH), Litecoin (LTC), Ripple (XRP), USD Coin (USDC), MiFinity, Binance Pay, Tether (USDT), UTORG, SticPay, PIX, Bitcoin Cash (BCH), Revolut, Interac, Interac e-Transfer.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits Win limits
EUR 500 per day No win limit
EUR 7,000 per month
USD 500 per day
USD 7,000 per month
NOK 5,000 per day
NOK 70,000 per month
CAD 750 per day
CAD 10,500 per month
AUD 800 per day
AUD 10,500 per month
HUF 160,000 per day
HUF 2,100,000 per month
BRL 1,850 per day
BRL 32,000 per month
CHF 500 per day
CHF 7,000 per month
COP 2,000,000 per day
COP 30,000,000 per month
CZK 12,500 per day
CZK 175,000 per month
JPY 65,000 per day
JPY 775,000 per month
NZD 1,000 per day
NZD 13,000 per month
PLN 2,000 per day
PLN 31,500 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. You can find languages available at PowerUp Casino in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Spanish Yes Yes Yes24/7
Portuguese Yes Yes Yes24/7
German Yes Yes Yes24/7
Finnish Yes Yes Yes24/7
Italian Yes Yes Yes24/7
Czech Yes Yes Yes24/7
Greek Yes Yes Yes24/7
French Yes Yes Yes24/7
Polish Yes Yes Yes24/7
Hungarian Yes Yes Yes24/7
Norwegian Yes Yes Yes24/7
Arabic Yes Yes Yes24/7

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at PowerUp Casino, managing your account, withdrawals, or other matters. PowerUp Casino has a good customer support, judging by the results of our testing.

PowerUp Casino slots and casino games

PowerUp Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games from 121 game providers are offered. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, BGaming, GameArt, Endorphina, Wazdan, PariPlay, Habanero, Red Rake Gaming, Leander Games, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, High 5 Games, Belatra Games, MrSlotty, Relax Gaming, EveryMatrix, Betgames, FBM Digital Systems., Fantasma Games, Turbo Games, Platipus, Lucky Streak, Spinmatic, Apollo Games, G Games, NetGaming, All For One Studios (ALL41), OneTouch, Kiron Interactive, Casino Technology, Revolver Gaming, On Air Entertainment, Reevo, Mascot Gaming, Triple Edge Studios, Amusnet (EGT), PlayPearls, Givme Games, PGsoft (Pocket Games Soft), Gameburger Studios, Real Dealer Studios, Ela Games, OctoPlay, Skywind Group, Caleta Gaming, AvatarUX, 3 Oaks Gaming, Gaming Realms, Golden Rock Studios, Vibra Gaming, Stormcraft Studios, Spinberry, 7777 gaming, Smartsoft Gaming, Swintt, Felt Gaming, Skillzzgaming, BF Games, Spribe, Gamomat, Arcadem, CandleBets, Atmosfera Live, RAW iGaming, Foxium, Betsolutions, Bally Wulff, SlotMill, Onlyplay, Bombay Live, Salsa Technology, Oryx Gaming, Gaming Corps, Nucleus Gaming, Switch Studios, Leap Gaming, Ortiz, Gamebeat, Kajot, Fugaso, Felix Gaming, Stakelogic, Fazi, Zitro, Gamzix, Zillion Games, Golden Hero, Apparat Gaming, Just For The Win, Creed Roomz, InOut, PopOK Gaming, Clawbuster, Rogue Gaming, Hacksaw Gaming, Solidicon, Ruby Play, Ka Gaming.

PowerUp Casino bonus offers and codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There are currently 10 bonuses from PowerUp Casino in our database, and all offers are listed in the 'Bonuses' section.

Note: Our separate page features details on PowerUp Casino bonuses for additional information about this casino's offers.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
  • Skrill
  • Neteller
  • PaySafeCard
  • Mastercard
  • VISA
  • Neosurf
  • PostePay
  • Zimpler
Withdrawal limits
 per month
$7,000
 per day
$500

Games

Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games

Language options

English website
English customer support
English live chat

Game providers

  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • Pragmatic Play
  • Playtech
  • Novomatic
  • Apricot (Microgaming)
  • Big Time Gaming
CASINO SCREENSHOTS
powerup_casino_homepage_desktop
powerup_casino_game_gallery_desktop
powerup_casino_promotions_desktop
powerup_casino_homepage_mobile

Positives

  • Extensive collection of games from multiple providers
  • Live chat support is available 24/7
  • Live dealer games are available
  • Wide range of languages and currencies

Negatives

  • Skrill and Neteller depositors cannot claim welcome bonus
  • Low monthly withdrawal limit

Interesting facts

  • Small international casino
  • Maximum withdrawal limits on a deposit or deposit bonus are calculated based on the player's VIP level
Author & Guarantor: Ayberk Ayan Last updated: 23 Jan 2025 Anything incorrect or missing? Let me know
Casino Bonuses

PowerUp Casino bonuses

Browse all bonuses offered by PowerUp Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews (31)

User reviews of PowerUp Casino

This is a place to share experience with PowerUp Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Mixed

Rated by 31 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 2 weeks ago
My experience with Power Up has been exceptional. I’ve been using the platform for a while now, and I can confidently say that it’s one of the most reliable ones out there. The customer support team is always responsive and genuinely tries to help with any issue that comes up. What would make it even better, though, is having a dedicated aplication. That would definitely take the experience to the next level!
  • good service
  • reliable
  • app
PowerUp Casino
Hello, weber88!

Thank you very much for your positive feedback! We are thrilled to know that you had a satisfactory experience with our casino. We are constantly working to provide excellent customer support, fair terms and conditions, and, of course, quality games for our players. Your trust and recommendation mean a great deal to us.

We appreciate your suggestion, and we are working to enhance your experience. Your feedback is incredibly valuable to us.

Should you have any questions or require assistance, please do not hesitate to contact us. We wish you the best of luck with your future gaming, and we look forward to seeing you again soon!

Sincerely,

PowerUP Casino.
• 2 weeks ago
The casino offers a very positive experience. The platform is user-friendly and provides a diverse selection of games, and it also has an amazing design.My experience at this online casino was good. The customer service was helpful and helpful, they responded quickly and efficiently, the site is simple to use, and the games ran smoothly. I highly recommend this casino!
  • The casino is not bad, but it can be improved.
PowerUp Casino
Hello, LeoSant!

We are pleased to hear about your positive experience! It’s great to know that you are enjoying the platform and finding it easy to navigate. We are always looking for ways to improve, and your contribution is incredibly valuable to us. Continue enjoying your time on the platform!

Should you have any questions or require assistance, please do not hesitate to contact us. We wish you the best of luck with your future gaming, and we look forward to seeing you again soon!

Sincerely,

PowerUP Casino.
• 2 weeks ago
I’ve been playing for a while now and haven’t encountered any major issues so far. The site is user-friendly and easy to navigate, though I think it would benefit from more detailed information about the VIP program, as it currently seems unclear. Overall, it’s a solid option with great potential for improvement.
  • fast
  • good
  • easy to play
  • good bonuses
  • vip program
PowerUp Casino
Hello, kscout20!

Thank you very much for your feedback; your perspective is highly important to us! It is wonderful to know that you are enjoying the platform and finding it easy to navigate. Your opinion on the VIP program is extremely valuable, and we understand how crucial it is to have clear and detailed information readily available.

We will share your suggestion with the team, as we are always striving to improve and provide the best possible experience.

Should you have any questions or require assistance, please do not hesitate to contact us. We wish you the best of luck with your future gaming, and we look forward to seeing you again soon!

Sincerely,

PowerUP Casino.
• 3 weeks ago
It was my first time trying out this platform, and I was very surprised by how straightforward everything was. The interface is clean and user-friendly, making it easy to navigate even as a beginner. I had no issues with deposits or withdrawals. everything went quickly and without a hitch. I didn’t even need to reach out to support, which shows how well the system is set up.
  • fast withdrawal
  • good experience
  • good design
  • fast
PowerUp Casino
Hello benjagroth271,

Thank you very much for your positive feedback! Our team is constantly working to provide an intuitive, safe and efficient platform for all our players. Knowing that your experience was smooth and satisfying makes us very happy.

If you need any support in the future or have any suggestions for further improving our services, we're always happy to help.

Sincerely,

PowerUP Casino.
• 4 weeks ago
I’ve been playing for some time now, and up to this point, I haven’t run into any significant issues. The site is straightforward and easy to navigate, but I believe it could be enhanced by providing clearer information about the VIP program, which currently feels a bit lacking. Overall, it’s a good choice with some room for improvement.
  • user-friendly website
  • good casino option
  • more information about vip
PowerUp Casino
Hi kochm,

Thank you for your thoughtful feedback! We’re so glad to hear that you’re enjoying the platform and finding it easy to navigate.

Your input about the VIP program is incredibly valuable, and we understand how important it is to have clear and detailed information readily available.

We’ll make sure to share your suggestion with the team as we’re always striving to improve and provide the best experience possible.

If you have any specific questions or need assistance with the VIP program in the meantime, feel free to reach out—we’re happy to help!

Good luck with your next bets—wishing you big wins and a lot of fun!

Best regards,
PowerUP Casino
• 1 month ago
I’m really into roulette and live casino games, and this platform does a great job with both. The live casino feels super immersive, with professional dealers and smooth gameplay. Yesterday, I decided to give the slots a shot, and to my surprise, I got lucky and hit a big win! It was such an awesome moment and definitely a highlight for me.
The downside, though, is how slow the withdrawal process is. I’m still waiting to get my winnings, and it’s kind of killing the excitement a bit.
  • Live matches
  • Good platform
  • Withdrawal
PowerUp Casino
Hi Luk H,

Thank you very much for sharing your experience with us, we're glad you enjoyed the roulette wheel, the live casino games and, of course, your big win on the slots! We are constantly working to ensure an immersive and fun experience for our players.

We completely understand your frustration with the withdrawal process. Thank you for your patience and please know that we are doing our best to streamline the process and ensure that all payments are made safely and on time. Our team is working to improve this part of the service, and your experience is extremely important to us.

If you need more information about the status of your withdrawal or have any other questions, please don't hesitate to contact us.

We are on hand to help make your experience as pleasant as possible.

Sincerely,

PowerUP Casino.
• 1 month ago
The platform has an intuitive interface and a decent welcome bonus offer. There's an impressive variety of games, including slots, sports betting, and poker. The inclusion of poker is particularly exciting for me, as I’m a big fan of it (and I dabble in sports too), making this site a perfect fit for my interests.
They could improve by adding more promotions and offers. With a wider range of bonuses, it could truly become a top-tier platform.
  • Intuitive interface
  • Add more promotions and offers
PowerUp Casino
Hello LilyM,

Thank you for your detailed feedback! I'm glad to hear that you enjoyed the intuitive interface, the variety of games, and the poker offering, especially since you're a fan of the game. We also appreciate your suggestion to add more promotions and offers – this is definitely something we can consider to make the experience even more appealing for our users. We’re always looking for ways to improve, and your input is incredibly valuable to us. Keep enjoying your time on the platform!

If you need any help, please don't hesitate to contact us.

Sincerely,
PowerUP Casino.
• 1 month ago
I’m writing this review because the site didn’t have some of my favorite games, so I contacted support. By the next day, they were added! It felt great to be heard, and I see new games being added daily—great job!
The only downside is that there’s no dedicated app yet, though the mobile site works just fine. Overall, I’d definitely recommend it!
  • Variety of games
  • Excellent support
  • There is no app
PowerUp Casino
Hello AnnaG1!

Thank you very much for sharing your experience with us! We're extremely happy to hear that we were able to respond to your request so quickly and that you're keeping up with the new additions to our catalog. We're constantly working to offer the best experience to our players, and it's gratifying to know that we're on the right track.

As for the app, we know the importance of a dedicated solution, and we are evaluating this possibility to further improve the mobile experience. For now, we're glad the mobile site is meeting your needs!

Thank you for recommending us and we remain at your disposal for any suggestions or questions. We hope you continue to enjoy our games and have many victories!

Sincerely,

PowerUP Casino.
• 2 months ago
I just played at this casino and I really enjoyed it the site is super easy to use and has a huge variety of games with amazing graphics. I was also impressed with the bonuses and promotion which are very generous. The support was excellent, they helped me quickly when I needed it. Rating 10 :joinha:
  • great graphics
  • many games
  • fast withdrawals
  • nothing negative yet
PowerUp Casino
Hello Zdenek98,

Thank you very much for sharing your experience with us!

We're extremely happy to hear that you had a positive experience at PowerUp Casino. Our mission is to provide an easy-to-use platform full of high-quality games, so it's great to hear that you enjoyed the variety of games and graphics so much!

We're also glad you took advantage of the generous promotions and bonuses we offer. We know how important these benefits are for an even more fun and rewarding experience.

What's more, it's wonderful to know that our customer support was quick to respond to your needs. We work hard to ensure that our players have the best support whenever they need it.

We really appreciate your feedback and if you have any further suggestions or questions in the future, please don't hesitate to get in touch. We're here to make sure your experience continues to be the best it can be!

Thank you for playing with us and we hope to see you again soon!

Sincerely,

PowerUP Casino.
• 2 months ago
I signed up a month ago and have been very satisfied so far. I've interacted with their customer service, and they’ve been helpful and supportive, especially with the card and crypto deposit options, which works well. The slot games are decent and they deliver great new titles.
The downside is that the sports betting options aren’t great, but I’m hopeful this will improve over time. Overall, there’s nothing major to complain about—though card payments can be a bit challenging, the crypto option works flawlessly.
  • The slot games are good
  • Excellent customer support
  • Sports betting options not very good
PowerUp Casino
Hello EthanRey,

We're very happy to hear that your experience at PowerUp Casino has been positive so far! It's great to hear that our support has been helpful, especially for card and cryptocurrency deposits. We're constantly working to improve and ensure a hassle-free experience.

I'm also glad you're enjoying the slots games and the new features we're bringing you. As for sports betting, we understand your point and are working to expand this area.

We really appreciate your feedback and will continue to improve our services to meet your expectations!

Sincerely,

PowerUP Casino.
• 2 months ago
As a first-time player, I was genuinely impressed by how user-friendly and intuitive the website design was—it made navigating the platform an easy task. From signing up to placing my first bets, everything felt seamless. What stood out the most was the withdrawal process; it was incredibly straightforward, and my winnings were transferred without a hitch. I didn’t even need to reach out to customer support, as every step worked flawlessly. The smooth experience gave me the confidence to continue using the platform.
  • It was my first time playing, and the website design was very intuitive, which was great for me. Also, I didn't have any problems withdrawing my gains; it went smoothly. I didn't even need to contact support, as everything worked fine.
  • Some games seem not to work properly, but the main ones are fine
PowerUp Casino
Hello Mark!

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that as a first-time player, you had a positive experience.

It's fantastic that everything from signing up to withdrawing your winnings went smoothly—providing a seamless experience is exactly what we strive for!

We also appreciate your feedback regarding the games. While we're delighted the main ones worked perfectly for you, we're committed to improving every aspect of our platform.

Our team is already working to ensure all games run as flawlessly as possible, so you can enjoy a consistently smooth experience next time you play.

If you ever need assistance or have more suggestions, we're always here to help. We look forward to seeing you back on PowerUp soon!

Best regards,

PowerUp Casino
• 2 months ago
Payout of €20 took over 7 weeks, only a CasinoGuru complaint helped me move forward!

When I still hadn't received the requested withdrawal after more than 10 days, I contacted support. They always told me that the withdrawal was supposedly in the final processing step, but nothing happened even after several inquiries. After almost 3 weeks, the withdrawal request was canceled without giving a reason and the game started all over again.

Since nothing happened again, I then filed a complaint here. The casino was then asked to comment and justified the delay in the payout with a pending KYC procedure.
However, the KYC was only requested with this answer; before that it said that no verification was currently necessary and I was never told otherwise.

The KYC is exactly the same as the withdrawal. The uploaded selfie is suddenly rejected for no reason, and you are not even informed.
Then I was in the live chat for 25 minutes and they couldn't give me a reason, or they thought of possible reasons later until they told me to contact email support. I did that and they said it had to be checked. There were no further updates on this.

The casino was then asked again for a statement and then suddenly the selfie was accepted and the payout approved.
Without the CasinoGuru complaint, I certainly still wouldn't have the money!
  • design
  • payout period
  • KYC procedure process
  • Support
PowerUp Casino
Hi Paulo Seb,

We are deeply sorry for the frustrating experience you had with your withdrawal and the time it took to resolve. Our aim is always to ensure that payment processes are completed quickly and efficiently, and we are sorry for any inconvenience this may have caused.

KYC verification is an essential step to ensure the safety of our players and compliance with regulations, but we understand that in this case there was a lack of clarity in the communication and support provided. We are reviewing our internal processes to prevent situations like this from happening again and to make verifications and payments more agile and transparent.

We appreciate your feedback and your time in reporting this situation. We hope that, despite this setback, we can offer you a more positive experience in the future.

If you need any further assistance, we are at your disposal.

Sincerely,

PowerUP Casino.
• 4 months ago
The bonus offers are good, they are mostly non-sticky bonuses and you can cancel them if the bonus credit has not yet been played.

Very bad: the support first says that the payouts take a maximum of 3 days and then after the third day they say it takes 5 days.
No one cares about it at all.
Never seen payouts so slow, no reason given.
There are much better casinos with faster payouts!!
In a few hours I will be waiting 4 days for a payout of only 200 euros, ridiculous.
  • Good bonuses
  • Poor support
  • Long payouts
  • excuses
PowerUp Casino
Hello Docalzi,

Thank you for sharing your detailed feedback with us. We truly appreciate the time you've taken to describe your experience, as it helps us continuously improve our service.

We're glad to hear that you find value in our bonus offers, especially the flexibility of our non-sticky bonuses. However, we're sorry that your experience with the payout process fell short of expectations.

Sometimes, withdrawals took longer than expected due to verification requirements.

Our team is committed to providing transparent and efficient support, so we'll review our payout communication process to ensure greater clarity and consistency in the future.

Your feedback is invaluable in helping us make these improvements.

If you have any further concerns or suggestions, please don't hesitate to reach out to us directly. We're here to assist you.

Best regards
PowerUp Casino
• 5 months ago
Hello, the casino has a good design and a large selection of games. There are problems with the payout time. The payout takes longer than stated. Always the same messages from the live chat but in the end nothing changes.
  • Large selection of games
  • Good design
  • Payments are postponed.
  • Live chat is not helpful
PowerUp Casino
Hello, Pengeldavid

We are glad to know that you are enjoying our large selections of games and design and we hope you keep playing and enjoying your time with us!

We appreciate your feedback about the payout and we want you to know that, sometimes, withdrawals took longer than expected due to verification requirements.

We are constantly working to enhance your experience and gameplay at PowerUp Casino in collaboration with our payment support.

If you still have any issue, please reach out to us at support@powerupcasino.com

Best regards,
PowerUp Casino
• 6 months ago
I paid in a few times before, but unfortunately didn't get anything.

Last Saturday I went from depositing €100 to having €1000 that I wanted to withdraw.
Two requests, one created on Saturday and one on Sunday (because you only have a 500€ limit per day).
I was told in the live chat on Sunday that my requests were on hold for payouts and that they would be processed on Monday. After nothing happened by Tuesday, I wrote to support again to ask where my payout was. The employee said that it could take up to 3 days instead of 1 day.
Today, Wednesday, the deadline changed to "3-5 days".

In 2024, there will probably be no reputable casinos that take longer than a few hours from request to payout.
Therefore, this is either purely intentional, so that in the best case scenario I lose the 1000€ again (I won't do that) or Powerup really isn't technically up to the standard it should be.

If you treat customers like that, you'll lose them straight away after such an action.
I think that's a shame.

I'm sorry, but so far I can't give this a good review.
If an employee is reading this, here are the references for the payouts:
497644225
498256717

Username: KOKOLORIKER


Update: Money was paid out after 7 days
  • Bonus games can be displayed sorted
  • Lots of bonuses
  • Delay in payment
  • Getting fobbed off by customer support
PowerUp Casino
Dear Kokoloriker,

Apologies for the time it has taken for your withdrawal to be processed, also for the way our customer support handled this request.

The delay with your withdrawal was due to this being your first with us, our license stipulates that all players must go through the KYC process and yours took a little longer than expected, this is a process that we are working on improving for the future and we expect to be exceeding your expectations soon enough.

We can confirm that both withdrawals were processed on 04.08.2024. Once processed, bank transfers can take up to 3 working days for the money to be deposited into your account (depending on the timings for your bank)

Thank you for your time in providing us with your feedback, we hope with our continued communication and a PowerUp treat which has been credited to your account, we hope you will continue playing with us in the future.

All the best!
PowerUp Casino
• 6 months ago
Unfortunately, apart from the good selection of providers and games, I can't find anything good about Powerup Casino. The daily cashout limits are very, very small. And they don't pay out 500 euros per day. I've been waiting for a week now for a payout of 500 euros. If a casino operator delays such small amounts, it's clear that customer friendliness is not a priority. I can't recommend anyone to play here.


  • Good selection of games
  • Payments are delayed
  • Poor communication, support
  • No prior verification possible
PowerUp Casino
Dear Krugmann,

Thank you for reaching out.

We would like to inform you that your withdrawal request for 500 EUR was processed from our side on 26.07.2024. Please accept our sincere apology for the delay.

Best regards,
PowerUp Casino
• 6 months ago
So I received my payment after 8 days, the money arrived and I didn't have to verify myself, but I also wrote to support every day and said a lot about it here. I'm glad the money arrived.
  • Good design
  • Payouts
PowerUp Casino
Dear Kyami,

Thank you for reaching out.

We are glad to hear that you have received winnings. Please accept our sincere apology for the delay.

Best regards,
PowerUp Casino
• 8 months ago
They offered welcome bonus before signing up but after fulfulling all the conidtions,they reject my bonus... the customer support was blocked as i asked for it rightly.. they didnot have no response.... . Then i start to make wins with my deposits but the withdrawal was rejected ..emailed several times but no response
  • Simple layout
  • Lots..customer support
  • Bojus scheme is fake
  • No verification before withdrawal and when resuest for withdrawal,no payout
PowerUp Casino
Dear milankc518,

Thank you for reaching out to our customer support.

Please be informed of the following point of the Terms and conditions related to the Welcome Sports bonus:

12. We offer bonuses as additional entertainment for recreational players, and reserve the right to deny a bonus / promotion, or mark an account as ineligible to partake in any bonuses / promotions, at any time, including prior to crediting a bonus / promotion. This will not affect any real money funds which are not locked to a bonus.

In regards to the withdrawal requests, we see no attempted withdrawals on your account.

We hope this helps clarify the matter for you.

Best regards,
PowerUp team
• 1 year ago
Deposited over €250 yesterday!! After I asked for a bonus a day later (without deposit) my player account was blocked (without explanation)...
- this provider operates several casinos (e.g. Slotspalace etc.) - Rabidi NV is this provider in my opinion (a provider that is only interested in winnings) winning is almost impossible here!

It is surprising why a provider operates several sites with the same schema. A casino - 10 stars.
  • Deposit
  • games
  • No prior verification is possible (if you win and pay out) it could also be rejected.
  • Few free spins
  • Games, technically a disaster (not all games)
  • Customer service bad
PowerUp Casino
Hi romzykt,

Thank you for reaching out to us with your feedback, we are sorry to hear you had a bad experience with your account.

Please provide us with your account username so we can resolve this issue and give you a explanation as to why this happened.

Best regards,

PowerUp Casino
• 1 year ago
Unfortunately, I was only able to test this casino for a few days. After a few deposits and withdrawals my account was closed without any reason, which is very annoying. The live customer service cannot provide any information about this and you are referred to the support email, where you do not receive an answer. I find this approach an absolute no-go.
  • Account closed without explanation
  • Proactive account verification not possible
  • Nobody responds to the support email
PowerUp Casino
Hi doxxhopper93,

Thank you for the feedback.

We are sorry to hear about your bad experience and we look to rectify this for you as soon as possible. We will get support to look into this and find out why your account was closed.

Please provide us with you PowerUp Casino username so we can investigate this for you.

Best regards,

PowerUp Casino
• 1 year ago
Just signed up today but i see visa min 60 euros not good a turn off really i only use visa i did try bank transfer but it aint working no way i depositing 60 euros when i see i am not verified since they no option yet must wait for email about sending documents seems unfair bet if i deposited 60 i be asked straight away then these casino s so unfair its ok sure ye dont use visa as money anyway edit no
  • Nice layout lots games
  • I wanted get verified straight away no option
PowerUp Casino
Hi Canning5004,

We appreciate the feedback.

If you wish to get verified, please contact our live support team who will take you through the process.

Regarding the Visa minimum deposit, we will look in to this and have it amended as soon as possible.

Best regards

PowerUp Casino
• 1 year ago
very poor rpt and support are rude and games also lags sometimes and diaappointed with guru that you gave them a above average
  • none
  • poor returns and support rude
PowerUp Casino
Hey Anonymized467

Thank you for your review, we pride ourselves on taking feedback such as yours for improvement in our operation and to ensure every player enjoys their time with PowerUp Casino.

We understand your frustration with the RTP, we can assure you we use industry standard RTP's which are set out by game providers all over the world and unfortunately with the nature of casino games there is variance to consider.

Regarding your lag on the site, we will happily take a look at your connection if you get in touch with our support team, we will look to rectify any issues as soon as possible.

We are hoping to make up for your poor support experience with a gesture of goodwill which will be credited to your account shortly, so you have a better experience going forward and we hope you are able to update your review here to reflect that we are looking to do what is right by our players.

Best regards,

PowerUp Casino
• 1 year ago
Lousy casino, deliberately delaying payment of winnings. Customer service sucks. No further. Watch out for this one
  • Nothing
  • They don't pay profits etc
PowerUp Casino
Hi Hve570,

Thank you for your feedback, we are sorry to hear about your bad experience with our customer support team.

Payments can sometimes take time to clear due to the amount, we need to make sure all checks are made and our due diligence is done properly. We hope you understand that there are procedures before a payment can be made.

We are hoping to make up for your poor support experience with a gesture of goodwill which we will credit to your account shortly. We hope you have a better experience going forward and that you are able to update your review here to reflect our dedication to resolving our customer's issues.

Best regards,

PowerUp Casino
• 1 year ago
The casino has a very nice design. There are many deposit methods and the bonuses are great. That's it with the positive aspects, now for the negative ones:

The slots don't run smoothly and every hour the message "Server error" comes up and you have to restart the game. I deleted the browser history, etc. and still you get the error message every hour, which affects the gaming experience enormously.

Unfortunately, with a bonus you have no chance of meeting the sales conditions because the RTP is absolutely in the basement.

From my point of view, no license to see on the website, which makes me realize that it could be dangerous in case of a win.

All in all, not a reputable casino and not recommended.
  • Many game providers
  • Good bonuses
  • Many deposit methods
  • Constant error messages in game
  • Not a fair RTP
  • No license from my point of view
PowerUp Casino
Hi Madea,

Sorry to hear about your technical issues. Sometimes this can be caused by software running in the background (such as VPN's) or slow bandwidth, however if you continue having issues, please contact our support who will help you trouble shoot your issues.

Regarding our license. You can see the direct link to our license in the footer of the all pages here is the direct link. (https://validator.antillephone.com/validate?domain=powerupcasino.com&seal_id=0b52618d1880ae805d891601b4473228d2b816eb4faf58ab8c21718a27fa0e80ee478b7619907766fc6b3ecf38f7a4f0&stamp=474a5cb3d1624d54991d1f05ab6f876f)

Best regards

PowerUp Casino
• 1 year ago
The casino has a wide range of games. The support is partially overloaded. Yesterday I deposited €150 because I was offered a 70% Easter bonus and 50 free spins on the homepage. After waiting 10 minutes in the chat I was told that management has decided that I won't get the bonus. I have not received an explanation. The offer was still valid for more than 6 hours at the time. You are lured here with an offer, which you then do not receive. I would not deposit here again and would not recommend it to any other player. If you already cheat with bonuses, then do this with payouts as well.
  • Large selection of games
  • Bonus bait offers not given after deposit
  • Sometimes very slow support in the chat
PowerUp Casino
Hi Rfx199,

Sorry to hear you didn't receive the bonus offer. If you contact our support team directly, they will be happy to issue the bonus.

We will also submit a tech ticket to see why this bonus wasn't issued automatically.

Hope to see you on the site again soon.

Best regards

PowerUp Casino
• 1 year ago
Damn ever! The bonus is not earned and the withdrawal takes time. Maintenance just tells you to play more.
Avoid and I'll take it further.
PowerUp Casino
Hey Jahaa1,

Thank you for your feedback.

Our welcome bonus as well as our usual bonuses all are playable and are released as soon as the wagering requirements have been met, more details of the bonus terms and conditions can be found here - https://powerupcasino.com/en/promotions/welcome

Regarding withdrawals, these usually take between 1 to 3 days, however if we are still pending KYC documents, this time could be delayed. Please get in touch with our live support who will happily investigate your case and provide an update on your account.

Best regards

PowerUP
• 1 year ago
Power up casino is a total scam. I have been going through verification for days now. And they got 10 day limit on verification
Straight up cheats
PowerUp Casino
Hey Scaffolder,

Thank you for your feedback.

As a new casino, we are striving to improve our verification times, these usually are handled with in 48 hours if all documents provided are correct and legit.

Sometimes delays are unavoidable but we agree it's not acceptable, please accept our apologies and hopefully you give us a chance to rectify this in the near future.

Best regards

PowerUP
• 2 years ago
The only advantage of the casino is the number of games and graphics. Unfortunately, the rtp cannot be determined, the casino is focused on earnings, thousands of spins on small stakes and there are practically no wins over 2-3 times the stake, free spins happened a few times but the winnings were max 10-20 times the stake. Shock like low rtp, no fun and wins just endless spins no win,l. Responsible gaming doesn't exist, you can't ask for account closures, and you can't set limits. Chat just asks to play more and more and doesn't help with that.
  • Number of games
  • Graphic gray
  • Rtp close to 0
  • No responsible gaming
  • It had a level of chat support
  • There are no payment methods
PowerUp Casino
Hey Moniqa.
Thank you for the feedback, we are happy you love the look of the site and the size of our portfolio of the games.

We are sorry to hear you had a bad experience on the slots, unfortunately we have no control over the RTP of the games on our side, these are managed and built in game by their respective providers which vary from game to game.

Regarding account closures and responsible gaming, please contact our online support and they will happily take you through the process of closing your account or discuss the many options we offer regarding responsible gaming.

Regarding the payment methods, while we are still a new casino, we are working on building our payment provider portfolios too and we should have all your regions popular payment methods by next month.

Best regards

PowerUP
Safety Index explained

Safety Index of PowerUp Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of PowerUp Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

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Other factors

  • Low withdrawal limit: 31,500 zł / month

Complaints about PowerUp Casino and related casinos (27)

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