PowerUp Casino Review

Show company details

Payment methods

Show all (70)

Withdrawal limits

per month

$7,000

per day

$500

Owner Radibi N.V.

Established 2022

Estimated annual revenues

> $5,000,000

Licensing Authorities

Comoros (AOFA)

OverviewBonusesUser reviews23Safety Index explainedDiscussion43Payment methods70

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PowerUp Casino Review

Our independent casino review team has taken a detailed look at PowerUp Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. PowerUp Casino has a High Safety Index of 8.4, which makes a recommendable option for most players in terms of fairness and safety. Continue reading our PowerUp Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Fairness and safety of PowerUp Casino

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of PowerUp Casino, we have looked closely into the Terms and Conditions of PowerUp Casino and reviewed them. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.

Considering our estimates and the factual data we have collected, PowerUp Casino appears to be a average-sized online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

As far as we are aware, no relevant casino blacklists mention PowerUp Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

All in all, when combined with other factors that come into play in our review, PowerUp Casino has landed a High Safety Index of 8.4. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.

Terms and Conditions of PowerUp Casino evaluated

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We did not find any unfair or predatory rules in the Terms and Conditions of PowerUp Casino during our review.

Player complaints submitted about PowerUp Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We have found no relevant complaints about this casino.

PowerUp Casino user feedback and reviews evaluated

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Judging by the 20 user reviews given to PowerUp Casino, it has a Mixed User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Licenses and company data

PowerUp Casino is owned by Rabidi N.V. and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.

PowerUp Casino has been granted a gambling license in Comoros issued by Anjouan Gaming.

Payment methods, win and withdrawal limits

PowerUp Casino supports 70 payment options. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, EPS, Nordea, Neosurf, PostePay, Zimpler, Bitcoin (BTC), AstroPay, Todito cash, CartaSi, SIRU, Bank transfer, Santander, Flexepin, Skrill 1-Tap, Suomen Verkkomaksut, Bitcoin Cash (BCH), MiFinity, Ethereum (ETH), Litecoin (LTC), Tether (USDT), MuchBetter, Dai (DAI), USD Coin (USDC), Ripple (XRP), SticPay, Klarna, eZeeWallet, CashtoCode, Rapid Transfer, Interac, Pay4Fun, Jeton, SafetyPay, Gigadat, Interac e-Transfer, WebPay, Bradesco, Banco do Brasil, Binance Pay, Mach, Khipu, S-Pankki, Aktia, Alandsbanken, Danske Bank, POP Pankki, OP Bank, OmaSP, Handelsbanken, Citibanamex, Vega wallet JP, Satispay, Pago Efectivo, 7-Eleven, OXXO, Itaú, Voucher, blik, Bodega, BBVA, Säästöpankki, Walmart Pay, SPEI, Brite.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits	Win limits
EUR 500 per day	No win limit
EUR 7,000 per month
USD 500 per day
USD 7,000 per month
NOK 5,000 per day
NOK 70,000 per month
CAD 750 per day
CAD 10,500 per month
AUD 750 per day
AUD 10,500 per month
HUF 160,000 per day
HUF 2,100,000 per month
BRL 3,000 per day
BRL 56,000 per month
CHF 550 per day
CHF 7,700 per month
NZD 1,000 per day
NZD 14,000 per month
PLN 2,000 per day
PLN 31,500 per month

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. You can find languages available at PowerUp Casino in the table below.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7
Portuguese			24/7
German			24/7
Finnish			24/7
Italian			24/7
Czech			24/7
Greek			24/7
French			24/7
Polish			24/7
Hungarian			24/7
Norwegian			24/7
Arabic			24/7

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at PowerUp Casino, managing your account, withdrawals, or other matters. According to our tests and collected information, PowerUp Casino has a fast and professional customer support.

PowerUp Casino slots and casino games

PowerUp Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games.

Casino games from 104 game providers are offered. This includes NetEnt, Apricot (Microgaming), Playtech, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Quickspin, Thunderkick, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, BGaming, GameArt, Endorphina, Wazdan, Habanero, Leander Games, Spinomenal, Booming Games, Tom Horn, 2By2 Gaming, High 5 Games, Belatra Games, MrSlotty, Betgames, FBM, Fantasma Games, Platipus, Wizard games, Spinmatic, Spadegaming, G Games, Apollo Games, Aviatrix, NetGaming, ALL41 STUDIOS, OneTouch, Kiron Interactive, Casino Technology, Revolver Gaming, On Air Entertainment, Reevo, Mascot Gaming, Triple Edge Studios, Amusnet (EGT), PlayPearls, Givme Games, PGsoft (Pocket Games Soft), Gameburger Studios, Real Dealer Studios, OctoPlay, Skywind Group, Caleta Gaming, AvatarUX, 3 Oaks Gaming, Gaming Realms, Golden Rock Studios, Vibra Gaming, Spinberry, Stormcraft Studios, Quik Gaming, Smartsoft Gaming, Swintt, Felt Gaming, Skillzzgaming, Spribe, Gamomat, Arcadem, CandleBets, Atmosfera Live, Foxium, Betsolutions, Bally Wulff, SlotMill, Bombay Live, Salsa Technology, Oryx Gaming, Gaming Corps, Nucleus Gaming, Leap Gaming, Switch Studios, Ortiz, Gamebeat, Kajot, SlotMatrix, Fugaso, Felix Gaming, Stakelogic, Fazi, Zitro, Gamzix, Woohoo Games, Kalamba Games, Zillion Games, Golden Hero, Apparat Gaming, Rogue Gaming, Hacksaw Gaming, EURASIAN Gaming, Ruby Play, Ka Gaming.

PowerUp Casino bonus offers and codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There are currently 10 bonuses from PowerUp Casino in our database, and all offers are listed in the 'Bonuses' section.

Note: Our separate page features details on PowerUp Casino bonuses for additional information about this casino's offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (70)

Withdrawal limits

per month

$7,000

per day

$500

Games
Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (13)

English customer support

All languages (13)

English live chat

All languages (13)

Game providers
Show all (104)
Game providers (104)

CASINO SCREENSHOTS

Positives

Extensive collection of games from multiple providers
Live chat support is available 24/7
Live dealer games are available
Wide range of languages and currencies

Negatives

Skrill and Neteller depositors cannot claim welcome bonus
Not all payment methods are available for all currencies
Low monthly withdrawal limit

Interesting facts

Small international casino
Maximum withdrawal limits on a deposit or deposit bonus are calculated based on the player's VIP level

Author & Guarantor: Adam Maclean Last updated: 20 Mar 2024 Anything incorrect or missing? Let me know

PowerUp Casino bonuses

Browse all bonuses offered by PowerUp Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of PowerUp Casino

This is a place to share experience with PowerUp Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 23 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

Zdenek98

Visitor

Brazil

• 4 days ago

I just played at this casino and I really enjoyed it the site is super easy to use and has a huge variety of games with amazing graphics. I was also impressed with the bonuses and promotion which are very generous. The support was excellent, they helped me quickly when I needed it. Rating 10 :joinha:

great graphics
many games
fast withdrawals

nothing negative yet

EthanRey

Visitor

Canada

• 4 days ago

I signed up a month ago and have been very satisfied so far. I've interacted with their customer service, and they’ve been helpful and supportive, especially with the card and crypto deposit options, which works well. The slot games are decent and they deliver great new titles.
The downside is that the sports betting options aren’t great, but I’m hopeful this will improve over time. Overall, there’s nothing major to complain about—though card payments can be a bit challenging, the crypto option works flawlessly.

The slot games are good
Excellent customer support

Sports betting options not very good

MarkIrv

Visitor

Ireland

• 1 week ago

As a first-time player, I was genuinely impressed by how user-friendly and intuitive the website design was—it made navigating the platform an easy task. From signing up to placing my first bets, everything felt seamless. What stood out the most was the withdrawal process; it was incredibly straightforward, and my winnings were transferred without a hitch. I didn’t even need to reach out to customer support, as every step worked flawlessly. The smooth experience gave me the confidence to continue using the platform.

It was my first time playing, and the website design was very intuitive, which was great for me. Also, I didn't have any problems withdrawing my gains; it went smoothly. I didn't even need to contact support, as everything worked fine.

Some games seem not to work properly, but the main ones are fine

PowerUp Casino

Hello Mark!

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that as a first-time player, you had a positive experience.

It's fantastic that everything from signing up to withdrawing your winnings went smoothly—providing a seamless experience is exactly what we strive for!

We also appreciate your feedback regarding the games. While we're delighted the main ones worked perfectly for you, we're committed to improving every aspect of our platform.

Our team is already working to ensure all games run as flawlessly as possible, so you can enjoy a consistently smooth experience next time you play.

If you ever need assistance or have more suggestions, we're always here to help. We look forward to seeing you back on PowerUp soon!

Best regards,

PowerUp Casino

OliviaWil

Visitor

New Zealand

• 1 week ago

I’ve had a good experience with this casino overall. The games are enjoyable, and I’ve never had any issues while playing. I did encounter a minor issue when trying to withdraw my money, as it took a bit longer than expected, but everything was resolved without any major hassle. I’d still recommend this casino for its reliability and entertainment value.

Good selection of games
Friendly customer support

Payment delay

PowerUp Casino

Hello, OliviaWil!

Thank you for your feedback! So glad to hear you enjoyed your experience with Power Up Casino and the games.

Apologies for the delay with your withdrawal, but we are happy to know it was resolved smoothly.

Your recommendation means a lot to us, and the focus remains on making your experience as enjoyable as possible.

If you need any help, feel free to contact the support team!

Best Regards,

PowerUp Casino.

PaulSeb

Novice

Germany

• 1 week ago

Payout of €20 took over 7 weeks, only a CasinoGuru complaint helped me move forward!

When I still hadn't received the requested withdrawal after more than 10 days, I contacted support. They always told me that the withdrawal was supposedly in the final processing step, but nothing happened even after several inquiries. After almost 3 weeks, the withdrawal request was canceled without giving a reason and the game started all over again.

Since nothing happened again, I then filed a complaint here. The casino was then asked to comment and justified the delay in the payout with a pending KYC procedure.
However, the KYC was only requested with this answer; before that it said that no verification was currently necessary and I was never told otherwise.

The KYC is exactly the same as the withdrawal. The uploaded selfie is suddenly rejected for no reason, and you are not even informed.
Then I was in the live chat for 25 minutes and they couldn't give me a reason, or they thought of possible reasons later until they told me to contact email support. I did that and they said it had to be checked. There were no further updates on this.

The casino was then asked again for a statement and then suddenly the selfie was accepted and the payout approved.
Without the CasinoGuru complaint, I certainly still wouldn't have the money!

design
Design

payout period
Auszahlungsdauer
KYC procedure process
KYC-Verfahrensprozess
Support
Support

Docalzi

Novice

Germany

• 2 months ago

The bonus offers are good, they are mostly non-sticky bonuses and you can cancel them if the bonus credit has not yet been played.

Very bad: the support first says that the payouts take a maximum of 3 days and then after the third day they say it takes 5 days.
No one cares about it at all.
Never seen payouts so slow, no reason given.
There are much better casinos with faster payouts!!
In a few hours I will be waiting 4 days for a payout of only 200 euros, ridiculous.

Good bonuses
Gute boni

Poor support
Schlechter support
Long payouts
Lange auszahlungen
excuses
Ausreden

PowerUp Casino

Hello Docalzi,

Thank you for sharing your detailed feedback with us. We truly appreciate the time you've taken to describe your experience, as it helps us continuously improve our service.

We're glad to hear that you find value in our bonus offers, especially the flexibility of our non-sticky bonuses. However, we're sorry that your experience with the payout process fell short of expectations.

Sometimes, withdrawals took longer than expected due to verification requirements.

Our team is committed to providing transparent and efficient support, so we'll review our payout communication process to ensure greater clarity and consistency in the future.

Your feedback is invaluable in helping us make these improvements.

If you have any further concerns or suggestions, please don't hesitate to reach out to us directly. We're here to assist you.

Best regards
PowerUp Casino

pengeldavid

Novice

Germany

• 3 months ago

Hello, the casino has a good design and a large selection of games. There are problems with the payout time. The payout takes longer than stated. Always the same messages from the live chat but in the end nothing changes.

Large selection of games
Große Spielauswahl
Good design
Gutes Design

Payments are postponed.
Auszahlung werden hinausgezogen.
Live chat is not helpful
Live chat ist nicht hilfreich

PowerUp Casino

Hello, Pengeldavid

We are glad to know that you are enjoying our large selections of games and design and we hope you keep playing and enjoying your time with us!

We appreciate your feedback about the payout and we want you to know that, sometimes, withdrawals took longer than expected due to verification requirements.

We are constantly working to enhance your experience and gameplay at PowerUp Casino in collaboration with our payment support.

If you still have any issue, please reach out to us at support@powerupcasino.com

Best regards,
PowerUp Casino

kokoloriker

Novice

Germany

• 4 months ago

I paid in a few times before, but unfortunately didn't get anything.

Last Saturday I went from depositing €100 to having €1000 that I wanted to withdraw.
Two requests, one created on Saturday and one on Sunday (because you only have a 500€ limit per day).
I was told in the live chat on Sunday that my requests were on hold for payouts and that they would be processed on Monday. After nothing happened by Tuesday, I wrote to support again to ask where my payout was. The employee said that it could take up to 3 days instead of 1 day.
Today, Wednesday, the deadline changed to "3-5 days".

In 2024, there will probably be no reputable casinos that take longer than a few hours from request to payout.
Therefore, this is either purely intentional, so that in the best case scenario I lose the 1000€ again (I won't do that) or Powerup really isn't technically up to the standard it should be.

If you treat customers like that, you'll lose them straight away after such an action.
I think that's a shame.

I'm sorry, but so far I can't give this a good review.
If an employee is reading this, here are the references for the payouts:
497644225
498256717

Username: KOKOLORIKER

Update: Money was paid out after 7 days

Bonus games can be displayed sorted
Bonusspiele können sortiert angezeigt werden
Lots of bonuses
Viele Boni

Delay in payment
Verzögerung bei der Auszahlung
Getting fobbed off by customer support
Abwimmeln beim Kunden-Support

PowerUp Casino

Dear Kokoloriker,

Apologies for the time it has taken for your withdrawal to be processed, also for the way our customer support handled this request.

The delay with your withdrawal was due to this being your first with us, our license stipulates that all players must go through the KYC process and yours took a little longer than expected, this is a process that we are working on improving for the future and we expect to be exceeding your expectations soon enough.

We can confirm that both withdrawals were processed on 04.08.2024. Once processed, bank transfers can take up to 3 working days for the money to be deposited into your account (depending on the timings for your bank)

Thank you for your time in providing us with your feedback, we hope with our continued communication and a PowerUp treat which has been credited to your account, we hope you will continue playing with us in the future.

All the best!
PowerUp Casino

Krugmann

Advanced Novice

Germany

• 4 months ago

Unfortunately, apart from the good selection of providers and games, I can't find anything good about Powerup Casino. The daily cashout limits are very, very small. And they don't pay out 500 euros per day. I've been waiting for a week now for a payout of 500 euros. If a casino operator delays such small amounts, it's clear that customer friendliness is not a priority. I can't recommend anyone to play here.

Good selection of games
Gute Auswahl an Spielen

Payments are delayed
Auszahlungen werden verzögert
Poor communication, support
Schlechte Kommunikation, Support
No prior verification possible
Vorab keine Verifizierung möglich

PowerUp Casino

Dear Krugmann,

Thank you for reaching out.

We would like to inform you that your withdrawal request for 500 EUR was processed from our side on 26.07.2024. Please accept our sincere apology for the delay.

Best regards,
PowerUp Casino

Kyami

Senior Apprentice

Germany

• 5 months ago

So I received my payment after 8 days, the money arrived and I didn't have to verify myself, but I also wrote to support every day and said a lot about it here. I'm glad the money arrived.

Good design
Gutes Design

Payouts
Auszahlungen

PowerUp Casino

Dear Kyami,

Thank you for reaching out.

We are glad to hear that you have received winnings. Please accept our sincere apology for the delay.

Best regards,
PowerUp Casino

milankc518

Advanced Novice

Canada

• 6 months ago

They offered welcome bonus before signing up but after fulfulling all the conidtions,they reject my bonus... the customer support was blocked as i asked for it rightly.. they didnot have no response.... . Then i start to make wins with my deposits but the withdrawal was rejected ..emailed several times but no response

Simple layout

Lots..customer support
Bojus scheme is fake
No verification before withdrawal and when resuest for withdrawal,no payout

PowerUp Casino

Dear milankc518,

Thank you for reaching out to our customer support.

Please be informed of the following point of the Terms and conditions related to the Welcome Sports bonus:

12. We offer bonuses as additional entertainment for recreational players, and reserve the right to deny a bonus / promotion, or mark an account as ineligible to partake in any bonuses / promotions, at any time, including prior to crediting a bonus / promotion. This will not affect any real money funds which are not locked to a bonus.

In regards to the withdrawal requests, we see no attempted withdrawals on your account.

We hope this helps clarify the matter for you.

Best regards,
PowerUp team

romzykt

Junior Apprentice

Germany

• 10 months ago

Deposited over €250 yesterday!! After I asked for a bonus a day later (without deposit) my player account was blocked (without explanation)...
- this provider operates several casinos (e.g. Slotspalace etc.) - Rabidi NV is this provider in my opinion (a provider that is only interested in winnings) winning is almost impossible here!

It is surprising why a provider operates several sites with the same schema. A casino - 10 stars.

Deposit
Einzahlung
games
Spiele

No prior verification is possible (if you win and pay out) it could also be rejected.
Keine vorherige Verifizierung möglich( sollte man Gewinnen und Auszahlen) könnte es auch abgelehnt werden.
Few free spins
Wenig Freispiele
Games, technically a disaster (not all games)
Spiele , technisch eine Katastrophe ( nicht alle Spiele )
Customer service bad
Kundenservice schlecht

PowerUp Casino

Hi romzykt,

Thank you for reaching out to us with your feedback, we are sorry to hear you had a bad experience with your account.

Please provide us with your account username so we can resolve this issue and give you a explanation as to why this happened.

Best regards,

PowerUp Casino

doxxhopper93

Advanced Novice

Switzerland

• 10 months ago

Unfortunately, I was only able to test this casino for a few days. After a few deposits and withdrawals my account was closed without any reason, which is very annoying. The live customer service cannot provide any information about this and you are referred to the support email, where you do not receive an answer. I find this approach an absolute no-go.

Account closed without explanation
Konto ohne Angabe von Gründen geschlossen
Proactive account verification not possible
Proaktive Kontoverifizierung nicht möglich
Nobody responds to the support email
Auf die Support Email antwortet niemand

PowerUp Casino

Hi doxxhopper93,

Thank you for the feedback.

We are sorry to hear about your bad experience and we look to rectify this for you as soon as possible. We will get support to look into this and find out why your account was closed.

Please provide us with you PowerUp Casino username so we can investigate this for you.

Best regards,

PowerUp Casino

canning5004

Junior Apprentice

Ireland

• 11 months ago

Just signed up today but i see visa min 60 euros not good a turn off really i only use visa i did try bank transfer but it aint working no way i depositing 60 euros when i see i am not verified since they no option yet must wait for email about sending documents seems unfair bet if i deposited 60 i be asked straight away then these casino s so unfair its ok sure ye dont use visa as money anyway edit no

Nice layout lots games

I wanted get verified straight away no option

PowerUp Casino

Hi Canning5004,

We appreciate the feedback.

If you wish to get verified, please contact our live support team who will take you through the process.

Regarding the Visa minimum deposit, we will look in to this and have it amended as soon as possible.

Best regards

PowerUp Casino

Anonymized467

Novice

Ireland

• 1 year ago

very poor rpt and support are rude and games also lags sometimes and diaappointed with guru that you gave them a above average

none

poor returns and support rude

PowerUp Casino

Hey Anonymized467

Thank you for your review, we pride ourselves on taking feedback such as yours for improvement in our operation and to ensure every player enjoys their time with PowerUp Casino.

We understand your frustration with the RTP, we can assure you we use industry standard RTP's which are set out by game providers all over the world and unfortunately with the nature of casino games there is variance to consider.

Regarding your lag on the site, we will happily take a look at your connection if you get in touch with our support team, we will look to rectify any issues as soon as possible.

We are hoping to make up for your poor support experience with a gesture of goodwill which will be credited to your account shortly, so you have a better experience going forward and we hope you are able to update your review here to reflect that we are looking to do what is right by our players.

Best regards,

PowerUp Casino

Hve570

Visitor

Finland

• 1 year ago

Lousy casino, deliberately delaying payment of winnings. Customer service sucks. No further. Watch out for this one

Nothing
Ei mitään

They don't pay profits etc
Eivät maksa voittojs

PowerUp Casino

Hi Hve570,

Thank you for your feedback, we are sorry to hear about your bad experience with our customer support team.

Payments can sometimes take time to clear due to the amount, we need to make sure all checks are made and our due diligence is done properly. We hope you understand that there are procedures before a payment can be made.

We are hoping to make up for your poor support experience with a gesture of goodwill which we will credit to your account shortly. We hope you have a better experience going forward and that you are able to update your review here to reflect our dedication to resolving our customer's issues.

Best regards,

PowerUp Casino

Anonymized420

Apprentice

Germany

• 1 year ago

The casino has a very nice design. There are many deposit methods and the bonuses are great. That's it with the positive aspects, now for the negative ones:

The slots don't run smoothly and every hour the message "Server error" comes up and you have to restart the game. I deleted the browser history, etc. and still you get the error message every hour, which affects the gaming experience enormously.

Unfortunately, with a bonus you have no chance of meeting the sales conditions because the RTP is absolutely in the basement.

From my point of view, no license to see on the website, which makes me realize that it could be dangerous in case of a win.

All in all, not a reputable casino and not recommended.

Many game providers
Viele Spieleanbieter
Good bonuses
Gute Bonis
Many deposit methods
Viele Einzahlungsmethoden

Constant error messages in game
Ständig Fehlermeldungen im Spiel
Not a fair RTP
Keine faire RTP
No license from my point of view
Keine Lizenz aus meiner Sicht

PowerUp Casino

Hi Madea,

Sorry to hear about your technical issues. Sometimes this can be caused by software running in the background (such as VPN's) or slow bandwidth, however if you continue having issues, please contact our support who will help you trouble shoot your issues.

Regarding our license. You can see the direct link to our license in the footer of the all pages here is the direct link. (https://validator.antillephone.com/validate?domain=powerupcasino.com&seal_id=0b52618d1880ae805d891601b4473228d2b816eb4faf58ab8c21718a27fa0e80ee478b7619907766fc6b3ecf38f7a4f0&stamp=474a5cb3d1624d54991d1f05ab6f876f)

Best regards

PowerUp Casino

Rfx1991

Advanced Novice

Germany

• 1 year ago

The casino has a wide range of games. The support is partially overloaded. Yesterday I deposited €150 because I was offered a 70% Easter bonus and 50 free spins on the homepage. After waiting 10 minutes in the chat I was told that management has decided that I won't get the bonus. I have not received an explanation. The offer was still valid for more than 6 hours at the time. You are lured here with an offer, which you then do not receive. I would not deposit here again and would not recommend it to any other player. If you already cheat with bonuses, then do this with payouts as well.

Large selection of games
Große Spieleauswahl

Bonus bait offers not given after deposit
Bonus Lockangebote, die nach Einzahlung nicht gegeben werden
Sometimes very slow support in the chat
Teilweise sehr langsamer Support im Chat

PowerUp Casino

Hi Rfx199,

Sorry to hear you didn't receive the bonus offer. If you contact our support team directly, they will be happy to issue the bonus.

We will also submit a tech ticket to see why this bonus wasn't issued automatically.

Hope to see you on the site again soon.

Best regards

PowerUp Casino

jahaa1

Novice

Finland

• 1 year ago

Damn ever! The bonus is not earned and the withdrawal takes time. Maintenance just tells you to play more.
Avoid and I'll take it further.

PowerUp Casino

Hey Jahaa1,

Thank you for your feedback.

Our welcome bonus as well as our usual bonuses all are playable and are released as soon as the wagering requirements have been met, more details of the bonus terms and conditions can be found here - https://powerupcasino.com/en/promotions/welcome

Regarding withdrawals, these usually take between 1 to 3 days, however if we are still pending KYC documents, this time could be delayed. Please get in touch with our live support who will happily investigate your case and provide an update on your account.

Best regards

PowerUP

Scaffolder

Novice

Canada

• 1 year ago

Power up casino is a total scam. I have been going through verification for days now. And they got 10 day limit on verification
Straight up cheats

PowerUp Casino

Hey Scaffolder,

Thank you for your feedback.

As a new casino, we are striving to improve our verification times, these usually are handled with in 48 hours if all documents provided are correct and legit.

Sometimes delays are unavoidable but we agree it's not acceptable, please accept our apologies and hopefully you give us a chance to rectify this in the near future.

Best regards

PowerUP

Moniqa

Junior Apprentice

Poland

• 1 year ago

The only advantage of the casino is the number of games and graphics. Unfortunately, the rtp cannot be determined, the casino is focused on earnings, thousands of spins on small stakes and there are practically no wins over 2-3 times the stake, free spins happened a few times but the winnings were max 10-20 times the stake. Shock like low rtp, no fun and wins just endless spins no win,l. Responsible gaming doesn't exist, you can't ask for account closures, and you can't set limits. Chat just asks to play more and more and doesn't help with that.

Number of games
Ilość gier
Graphic gray
Szara graficzna

Rtp close to 0
Rtp bliskie 0
No responsible gaming
Zero odpowiedzialnej gry
It had a level of chat support
Miało poziom pomocy przez chat
There are no payment methods
Nie widać sposobów wypłaty

PowerUp Casino

Hey Moniqa.
Thank you for the feedback, we are happy you love the look of the site and the size of our portfolio of the games.

We are sorry to hear you had a bad experience on the slots, unfortunately we have no control over the RTP of the games on our side, these are managed and built in game by their respective providers which vary from game to game.

Regarding account closures and responsible gaming, please contact our online support and they will happily take you through the process of closing your account or discuss the many options we offer regarding responsible gaming.

Regarding the payment methods, while we are still a new casino, we are working on building our payment provider portfolios too and we should have all your regions popular payment methods by next month.

Best regards

PowerUP

Safety Index of PowerUp Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of PowerUp Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.4/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Other factors

Low withdrawal limit: 56,000 R$ / month

Complaints about PowerUp Casino and related casinos (25)

25All1Opened0Not solved16Solved8Rejected

Complaints directly about PowerUp Casino

Case closed

Disputed amount: €20

Player’s withdrawal request has been delayed.

The player from Germany had made a deposit of €35 and had requested a withdrawal of €20, which had not been received after multiple attempts. Despite assurances from the casino's support and no pending KYC verification, the withdrawal request was eventually canceled without explanation, and a new request remained unprocessed. The issue was resolved after the player submitted the required verification documents, and the casino confirmed that the player's account had been verified and the withdrawal had been completed. The player received the payment on December 9, 2024.

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Submitted: 16 Nov 2024

Case opened Current status

Case closed

Disputed amount: €500

Player’s withdrawal has been delayed.

The player from Greece had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team intervened after the player expressed concerns about the delayed payment and account closure. Following persistent communication and pressure, the issue was resolved, and the player confirmed that the winnings were eventually received. The complaint had been marked as 'resolved' in the system.

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Submitted: 01 Nov 2024

Waiting for Casino Guru to reply

24d 4h 29m 57s

Disputed amount: €5,300

Player’s withdrawal is delayed.

The player from Ireland is experiencing delays with a withdrawal request made three weeks ago and has encountered repeated requests from the casino for a Skrill transaction statement that cannot be provided. Despite verifying their account, the player is still waiting for the processing of their 500€ withdrawal, which has taken over a month.

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Submitted: 04 Oct 2024

Other

Disputed amount: Can$750

Player's achievement claim is denied due to misleading information.

The player from Canada encountered an issue with an uncredited achievement in the casino's system, despite having met the requirements. The support team informed him that he had to participate in internal tournaments to earn the achievement, but this condition was not clearly stated, leading to confusion and frustration. The Complaints Team concluded that, because the tournament was free to enter and the casino's policies were not within their control, the complaint was rejected. The player was advised that the casino ultimately decided on the qualifications for prizes.

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Submitted: 19 Sep 2024

Case closed

Disputed amount: €500

Player’s withdrawal is delayed.

The player from Germany had requested a withdrawal of 500 Euros on August 26, 2024, but despite multiple inquiries via live chat, he only received repeated assurances that the withdrawal was being processed. At that time, there had been no progress. The issue was resolved when the player confirmed that his payout had arrived after our intervention.

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Submitted: 02 Sep 2024

Other

Disputed amount: A$150

Player's bonus is unfairly denied after deposit.

The player from Australia had joined the casino after seeing a 100% sportsbook bonus offer but was later informed that the bonus would not be applied after making a deposit and placing a bet. The player found this practice unethical and requested clearer communication about bonus eligibility before deposits. The issue was resolved by the Complaints Team, who stated that they did not have enough insight to address matters related to sports betting, leading to the rejection of the complaint.

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Submitted: 19 Aug 2024

Case closed

Disputed amount: €190

Player's withdrawal has been delayed.

The player from Greece had been waiting for a withdrawal since 4/8, which had been in the final stage for the past four days, but they still had not received the funds. The issue was resolved when the player confirmed that the withdrawal had been completed.

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Submitted: 13 Aug 2024

Player stopped responding

Disputed amount: NZ$3,600

Player's self-exclusion has not been processed.

The player from New Zealand requested self-exclusion from PowerUp Casino on July 4, 2024, but her email was ignored, and the account remained open, leading to further deposits and gambling. She sought a full refund of funds deposited since her initial request, immediate self-exclusion, and a formal apology. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, resulting in the rejection of the complaint.

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Submitted: 13 Jul 2024

Case closed

Disputed amount: €216

Player struggles with account verification.

The player from Finland had encountered difficulties with account verification at an online casino due to their specific requirements regarding transaction history. Despite having submitted a full month's transaction history, the casino had insisted that the documents were not in chronological order. The player had also reported a lack of communication from the casino. After the intervention of the Complaints Team, the casino had been prompted to respond and the player's account was successfully verified. The player had confirmed receipt of his withdrawal, resolving the issue.

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Submitted: 26 Mar 2024